Contact Daikin Com Support

by Cleverdevil

This app is so awful that it should be criminal. It doesn’t function at all half the time, and when it does, you have to login “out of home,” and send the control signals through Daikin’s cloud service because the app doesn’t function locally. The auto login function doesn’t work, making it even more frustrating. I have had to reinitialize the app multiple times per month for it to work at all. It silently fails. It fails loudly. It fails in every way possible.

The good news is that the Wi-Fi dongles that make Daikin units available on your network can be interacted with directly with a straightforward API. There are tools out there, including open source ones, that let you control your system reliably. But it’s not easy to set up and you have to be pretty technical. It’s a disgrace that Daikin thinks that this app offers an acceptable customer experience. Shame on you, Daikin.

by Gilcud

Their response to the app no longer functioning as it used to (basic management of my wall units while on my network) was “just go to ‘out of home’”, and “the app was enhanced to support users who are away from home”. The app already did this, so after 5 years without an update to an already poorly built app, Daikin apparently has released a new version that takes away 90% of its usefulness. Not to mention there is no way to reset password for the Out of Home feature, so it’s 100% useless for me, and I can only manage my 12 indoor units using the remote in each room. I guess when you have customers who’ve already sunk thousands into equipment and permanent installation, there really isn’t an incentive to provide useful technology to manage it. Only hope anyone researching home HVAC systems will read this and make an informed decision.

by Qwedfye19375

So you pay extra to have wifi but you don’t actually have wifi. I recently bought my unit and the unit itself is fantastic. Incredibly quiet, heats well, no complaints. But one of the selling points was the ability to control it via wifi as I’m away a lot. But the app does not work, as all the other reviews have pointed out. Honestly wondering how this isn’t fraud on the company's part. I’d now recommend to everyone that if wifi is an important feature of your unit, you need to purchase a different system.

Update: finally got it to work. I had a special character in my password, $, which the app accepted when I set up but then got the dreaded ‘password incorrect’ even though I knew it was correct. Tried it without it and now it works. Hopefully this works for others