URWconnect app not working? crashes or has problems?

URWconnect Status

Last Updated on 2023-11-22 by Unibail-Rodamco

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Common URWconnect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot URWconnect app on iOS and Android devices. Solve all URWconnect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

URWconnect iPhone Issues and Solutions

URWconnect iOS app crashes, not working, errors
URWconnect iOS app network issues
URWconnect on iOS has black/white screen

URWconnect Android App Issues and Solutions

URWconnect has errors/crashing/not working
URWconnect server network connectivity issues
URWconnect has black screen

URWconnect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever URWconnect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix URWconnect app crashes or not working on Iphone (iOS):

Close and restart the URWconnect app on iPhone
Update URWconnect app to the Latest Version for iOS
Uninstall and reinstall URWconnect iPhone app
Update your iPhone to the latest iOS version

Fix URWconnect on iPhone unable to connect to server/internet connection issues::

To resolve URWconnect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix URWconnect black/white screen (blank screen) on iPhone:

Follow the URWconnect iOS app troubleshooting guide Here →

URWconnect Android App Issues and Solutions

Fix URWconnect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent URWconnect app issues:

Force Stop the URWconnect App
1. On android, goto "Settings" » click URWconnect app. » click "Force Stop".

Update URWconnect to the latest version on PlayStore

Clear URWconnect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "URWconnect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch URWconnect.

Fix URWconnect unable to contact server/ URWconnect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click URWconnect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got URWconnect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch URWconnect on android.

Solve URWconnect black/white screens issue on Android:

Follow the URWconnect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Unibail-Rodamco, developers of URWconnect.

About this app

The Connect application includes the tools necessary for an employee or a store manager to communicate effectively with the management team of the commercial centre, at any time and anywhere, thanks to its Smartphone compatible format, accessible from the Internet. Tickets: Connect allows you to inform the management teams of the Commercial Centre in the event of a maintenance, cleaning or security issue in a shop or the common areas. Connect is an application for the employees of a commercial centre (merchants, service providers, management teams). Centre news: Connect allows you to have access at any time to the latest information on the Commercial Centre (e. g. Employee Space: With Connect, find the latest events and reductions intended exclusively for employees of the shopping centre. Download your application now (access is available only if your commercial centre is equipped with the Connect solution). Documents: Find all the relevant documents on the shopping centre with one click thanks to Connect. Marketing: Connect sends you the latest information on events and marketing operations (e. g. market research, mystery shopper surveys, events). Contacts: Connect allows you to stay in contact with the SCM teams and find the appropriate contacts for your projects. Profiles: Manage your team directly from the Connect application and the information on your staff. Job offers: Publish your job offers on Connect and let employees share them with their friends and family! Once registered, your store manager will give you access to the tool to be able to use the Connect application.