myHughesnet Reviews

Anyone who has Hughesnet most likely has very little to no other option because there’s no way anyone is out here electively choosing this 1990 service for wifi!!
However if you happen to be reading this because you’re looking for the best service here are the pros and cons
Pro: it is available when most nothing else is… this is also a con because they know it.
That’s it, no other pros!

Con:
1. Customer service does NOT care about your complaint of any kind. They do not care so don’t waste you’re time.
2. If you live in a household with more than 2 people do not expect 100 GB to last you all month. Actually don’t expect it to last you a week.
3. When you upgrade your plan from 100 to 200 and you will, don’t expect that to last either.
4. You can go from 100 gb to 0 in 24 hours and when you call to ask how that’s possible they just blame it on a gaming console even though no one was on it and that’s not possible… back to # 1 they do not care!!
5. The price (eye roll)
6. do NOT buy their tokens. This is where they get you and they know it
7. If it’s raining it doesn’t work
8. If the wind is blowing it doesn’t work
9. Did I say customer service
10. All of it

If you can get Starlink I would highly recommend doing that and fyi they have dropped their start up price -> run don’t walk to do this instead!!

Good luck!

Literally the worst service. They only get business because people have no other choice in their area. Ugh

I have new ellight and it doesn't work any better actually worse.

Service was cancelled without my knowledge or consent. They also want me to pay the bill.

Wifi works when it want to be work , shoot it works better when you don’t your wifi bill

Service is horrible. Use data in my phone verses WiFi. Alexa doesn’t always work. Can’t stream. Can’t wait until contract is up.

The worse internet service around. Expensive service for 100gb of data that works half the time. Both nothing but a joke! And app is trash

It's the worst thing in EVERYTHING I can't say that it has something good since there isn't. The worst company of all, I just hope to finish the contract and cancel it immediately.

If you are looking to waste your money on wifi that never works or runs out in the first week of use. This is perfect for you. If you love to be scammed out of money!!! this is the perfect wifi company. If you like dealing with untruthful and untrustworthy people......this is the place

I would not recommend this service to anyone. You get 200 gb of priority data and then you have to purchase tokens after you run out. It’s ridiculous. Who charges extra data rates anymore.

They are disrespectful and not willing to fix the issues with there dishes and I got disrespected from them even from the management team would never recommend them to NO ONE EVER should be disrespected like I was and did not want to fix or help resolve the issues with there equipment WORSE COMPONY TO DEAL WITH I DO NOT RECOMMEND HUGHES NET AT ALL GO TO SOME OTHER COMPANY

This internet carrier is a SCAM!!!!!
They take your money every month but give nothing in return!
You will not ever get a signal from this company and when you call to complain they will tell you that your dish needs to be realigned which a service man will come out to realign but it will cost you over 100 dollars each time. After you have paid the company and the service is done you will not get internet anyway! You will never get enough of a signal to stream a movie!!!
Forget it!!! The whole company is a SCAM to get your money and drive you crazy!!!
Use your phone company instead!
You have a better chance than going with This Deceptive Company!!!!!
Good Luck!

This is the worst most unreliable product you could spend money on. They won’t even return my calls 50% of the time. It’s always a foreigner who can barely speak English which is not helpful. I was happy with the installer but the actual internet service was awful. Slow and not working at all for hours and sometimes a day or more. Yet they continue billing promptly. So frustrating. Lloyd Barnes.

I’m so disappointed and this Internet provider is a joke. It doesn’t even work sometimes it does work and sometimes it doesn’t. I can’t even use my smart devices on it for example Alexa, or my security cameras it doesn’t work at all. it is a Internet provider very expensive. it doesn’t even work. I need to find another Internet provider. You people have to let me go without me paying a thing because it is very expensive and it hasn’t worked. fix it.

Give them 0 stars!
1. Absolutely worst WiFi network ever, so slow, you can’t even watch a 30 sec video.
2. When I called, they NEVER mentioned a 2 year contract-even when I asked if there was any contract I needed to make!
3. Customer service is the worst! They lied about everything. They first told me (within the first week that I complained about the connection) that if I wanted to cut off their service, I needed to pay FREAKING $400 (that I had absolutely NO idea of). Then, I kept calling so that I could have a solution- because it’s absolutely ridiculous for them to put that policy and not letting their customers know- and one of the guys, promised that if they aren’t able to make the connection better, then they wouldn’t charge me the $400 but that I needed to call before the month ends. I called like about 6-8 times in total and they kept telling me that they would find a solution but that they couldn’t take the $400 off because it was a policy that they have, I even showed them multiply recordings of my conversations with them. They didn’t solve anything because they didn’t even know what they were doing.

DO NOT GET THIS SERVICE UNLESS YOU WANT TO PAY $60+ FOR JUST HAVING A MODEM AND ANTENNA SITTING AROUND, NOT WORKING AT ALL.

I got Hughes neck back September 30, 2024. I’ve only had one small glitch and the technician worked me through it and it was wonderful. I have not had any glitches since then and I only have the 50 gig and it works wonderful for two and three TVs. We are not gamers. So all I can say is that Hughesnet has truly really improved over the last five years. Back five years ago when I purchased them wasn’t because I had to it’s because I wanted to, but it wasn’t really that great where I was living. I am now in GRAYSON COUNTY and the service has been wonderful. I’m so glad for all the improvements that they’ve made.

Clouds cause a loss of internet service to reach Earth from Jupiter 3 satellite.

myHughesnet was updated, great looking welcome sign in screen. Worked for 3 days now error message not ALLOWED to log-in. Called customer care with no result. Was told they were still working on improvements and to try in a couple days. I noticed my account on emails no longer show my original profile info - in fact it had bogus phone numbers!!! Something ain’t right!

YEAH! Finally... app appears to be working. I must comment on Hughes net in general. I have had their service going on 14 years. The folks that handle their customer care are condescending and flippant. 99% of the time I end up frustrated and angry. As far as the internet service goes, it was better a couple years ago, seems to have a BIG LAG and slow nowadays. Their phone addition service is horrible to use due to its own LAG. My options on other services are not available but I think once they are available in my area, I will drop Hughes Net. Because I have no other options, I feel taken advantage of, mostly because of the attitude and high cost. Since they have time to improve before more options come my way, I will give them that time to improve. It’s a wait and see.

With all the bad reviews for not being able to use this, I figured I had just wasted 22MB downloading it. Happily it is working just fine and it gives me exactly what I needed, quick access to the usage meter. (Web & App reported same usage.)
I downloaded on iPad, restarted iPad, opened myHughesnet and it took me to the sign in screen. I hit 'Register', not 'Sign In'. It took me to the screen where it showed my DSN already there.(Probably because I was connected thru Hughesnet.)Next screen comes up with your user name and you hit , 'Sign In with this user name'. Next thing I saw was my usage meter.
Simple straightforward app. But that's okay, it does the thing I wanted most, 1 button to see my usage and beats the heck out of logging into website for just one bit of info.
Been waiting a while for this one, so Thank You Hughesnet for showing some appreciation for your customers! Finally! :)

It does everything I need it to do - it shows my data usage, offers the ability to pay my bill (in-app), allows me to update my profile information (also in-app) and shows a list of optional features which can be added to one's plan (clicking on some of these options redirects you to their website in Safari, but you are landed right on the page you need to be). There is also the ability to purchase tokens if it is necessary to add extra GB to your plan (also without leaving the comfort of myHughesnet ).

It seems HughesNet has put some effort into improving myHughesnet since it has been developed, and it is WAY easier to use than the desktop site on mobile. I'm happy to have it.

Great job, HughesNet, and thank you! :)