ShotSpotter Reviews

ShotSpotter Reviews

Published by on 2026-04-14

🏷️ About: SHOTSPOTTER IS NOT AVAILABLE TO THE GENERAL PUBLIC. It is only available to police officers in cities that subscribe to the ShotSpotter service.


       


Is ShotSpotter Safe to Use?

We Investigate the app owner's website (Soundthinking.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
97.5%

🫥 Neutral
2.5%

😎 Positive experience
0.0%

~ from Justuseapp.com NLP analysis of 143 combined software reviews.

Is ShotSpotter Safe?
ShotSpotter does not appear safe based on available data.
0/100

  Safety Analysis »»

Is ShotSpotter Legit?
ShotSpotter does not appear legitimate based on our analysis.
2.6/100



Read 20 Customer Service Reviews 😠💢

2.6 out of 5
Watch out!

I entered my email and nothing came through. It could be a scam. Be careful.

Misleading App

Was not aware until after purchase and I emailed them because I couldn’t log in, that this is for law enforcement only. This information should be visible BEFORE purchase!

How do you even sign up?

Can’t use ShotSpotter because there’s no way to sign up. Even on the website you can’t sign up.

Don’t even bother with this app!

What’s the point of ShotSpotter if regular citizens can’t even make a report of shots being fired in the area? ShotSpotter is totally useless!

App should be for everyone

The public should also be aware of gunshots in their area not just law enforcement.

Don’t waste your time

ShotSpotter will not let you login and create an account, totally pointless

Should Be For Everyone

ShotSpotter is only for the feds. stupid. like we don’t care to know how our community is running.

Useless App For Citizens

ShotSpotter is no good for citizens you can’t even make a account it’s ONLY for law enforcement UNLESS they give you a password which is not going to happen

No option to make an account

There is no way to even use ShotSpotter because it doesn’t like you create an account!!
No new user option, pointless.

I’d go less than one star if I could.

Law enforcement is not above the citizens they “protect” the general public has ever right to know when and where exactly a gun is being fired near them just as every officer does!

Only for cops

Just like in Bladerunner “You know the score, buddy. If you ain’t cop, you’re little people.”

Login issues

I was recently trying locate a this app address that I received notification for. Once I opened ShotSpotter , it kept prompting me to logon. My credentials weren’t verified or correct. HOW SO? Nothing has changed on my end.

ShotSpotter is great when it works or if you can get on. Why keep getting notifications as if I’m logged in, but can’t actually login? Please fix this

Double Alerts/Notifications

When an alert goes off I receive it twice through ShotSpotter . Since the update this has happened every time. Please fix as this is very confusing when responding.

Finally!!!

Minor improvements could be made i.e color schemes, sound improvement for the alert notifications, touch ID. But for the first version this is an accepted effort. Also sometimes alerts are not received.

Great and Easy to Use

Love how easy ShotSpotter is to operate and how you can hear the live gun fire.

Leo only

Law enforcement only. You can’t create a account has to be through your agency.

Go to the dot!

this app is a fantastic resource and ShotSpotter is a fantastic resource for responding units. Go to the dot and you’ll likely find something!

For Law Enforcement NOT Civilians.

I see a lot of negative reviews about not being able to “sign up”. It doesn’t work that way. This is used by & for law enforcement officers. Not for the general public.

Request for the community

They say it’s only for the law enforcement I said what about the community they help save lives just as quick as the police they need one besides citizens and this app to help also.

Are people really this ignorant?

This is an app for law enforcement. It says as much in the description. There are apps for specific types of work forces all over ShotSpotter stores, why are people so mad about this one?
May I ask what the lay person is going to do if they had ShotSpotter and saw that there were gunshots in their vicinity? Are you going to go render aid? Are you going to go save the day??? Seriously people. Learn to read. I’m not in law enforcement (but work in an area where there are COUNTLESS gunshots all day and night) and it doesn’t hurt me in any way, shape, or form to not have access to ShotSpotter. I am amazed by the stupidity in this world!



Is ShotSpotter Safe? 🙏

ShotSpotter does not appear safe based on available data. JustUseApp Safety Score for ShotSpotter is 0/100.
This assessment is based on our NLP analysis of 143 user reviews. Combined with the app store average rating of 2.6/5.

Safety Analysis

56.1% of users say app is risky 🚨
56.1%

32.4% of users say app is safe 👍
32.4%

11.5% of users have some concerns ⚠️
11.5%


Is ShotSpotter Legit? 💯

ShotSpotter does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for ShotSpotter is 2.6/100 .
This conclusion is based on analysis of 143 user reviews.

🔏 Privacy & Data Safety

ShotSpotter collected the following data from you:

  • Data Linked to You:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Not Linked to You:
    • Location



How was your experience with ShotSpotter? Post a Review




Features

ShotSpotter provides the nearest street address to self-dispatch when the situation warrants, gunshot audio to gain situational awareness, and precise location of the gunshot to search for evidence.

- View and share Investigative Lead Summary incident reports via email/text or print a copy to include as part of a case report.

This makes it easier to quickly navigate to the incident location to collect shell casings and other trace evidence.

ShotSpotter gunshot alerts are delivered in real-time to your mobile device so you can respond safely and with confidence.

It is only available to police officers in cities that subscribe to the ShotSpotter service.

  Contact Support
Developer:
SoundThinking, Inc.


Website: