Contact ShotSpotter

Contact ShotSpotter Support


Company Name:

About: SHOTSPOTTER IS NOT AVAILABLE TO THE GENERAL PUBLIC. It is only available to
police officers in cities that subscribe to the ShotSpotter service.


 
  2026-04-14

ShotSpotter Customer Service 💢

Hard-to-find customer service info can be a red flag. Is ShotSpotter Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SoundThinking, Inc.



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit ShotSpotter Website

Privacy Policy: https://www.soundthinking.com/privacy-policy

Developer: SoundThinking





Can I trust ShotSpotter app?

Protect your data and wallet. We investigate the developer's website (Soundthinking.com), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

2.6 out of 5

I’d go less than one star if I could.

2025-03-05

by Anonymous (One)

Law enforcement is not above the citizens they “protect” the general public has ever right to know when and where exactly a gun is being fired near them just as every officer does!

No option to make an account

2025-03-06

by Yayayayayyyyy!!!!

There is no way to even use this app because it doesn’t like you create an account!!
No new user option, pointless.

Misleading App

2025-03-07

by KennedyBug

Was not aware until after purchase and I emailed them because I couldn’t log in, that this is for law enforcement only. This information should be visible BEFORE purchase!




Have a Problem with ShotSpotter? Report Issue




Why should I report an Issue with ShotSpotter?

  1. Pulling issues faced by users like you is a good way to draw attention of ShotSpotter to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ShotSpotter customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ShotSpotter.


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