Citizens Bank of WV Mobile Reviews

Citizens Bank of WV Reviews

Published by on 2025-10-01

🏷️ About: Citizens Mobile is a safe, secure, and free* service to access your accounts from anywhere, anytime. MANAGE YOUR ACCOUNTS • View account balances • Check account history • Transfer funds between eligible accounts • See if a check or debit card transaction has cleared your account • Receive text alerts for certain transactions on your accounts such as low balances and cleared checks • Deposit .


       


Is Citizens Bank of WV Safe to Use?

We Investigate the app owner's website (Citizenswv.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
95.6%

😎 Positive experience
4.4%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 27 combined software reviews.

Is Citizens Bank of WV Safe?
Citizens Bank of WV Mobile does not appear safe based on available data.
4.4/100

  Safety Analysis »»

Is Citizens Bank of WV Legit?
Citizens Bank of WV Mobile does not appear legitimate based on our analysis.
4.4/100



Read 11 Customer Service Reviews 😠💢

2.4 out of 5
App is good when it works but awful when it doesn’t

CitizensBankofWV great when it works but now about 1 month after installing CitizensBankofWV goes to the citizens splash screen and soft locks you then hAve to go to home then reopen to find that it doesn’t fix the problem now instead of easily checking my account through CitizensBankofWV I have to go into the internet and check it that way

New Upgrade is horrible!

Do not like the new upgrade! My app hardly works now and seriously do not like anything about the new upgrade! Can not name any of my accounts or bill accounts! Hate it! You really need to fix this junky version!!! My app will never open!!! Only shows blue screen

Quite simply ..doesn’t work

Worked fine before the big upgrade now I have to go through the website to access CitizensBankofWV ...not to mention transferring money from one account to the other is no simply task! Horrible app!

Worse banking app I have ever used

Absolutely the worst crap I have ever seen for an app. Pathetic. Costumer service is nice, if is wasn’t for them I would give it a negative rating.

Stopped working

No longer works since the last update

Laura

Not working! Agree that this hasn’t worked now for over a week!!!

Mobile deposit does not work.

App is fine for checking your account and transfers within bank, but the mobile deposit function does not work.

iPhone X

CitizensBankofWV desperately needs to be updated. I can’t access my account due to CitizensBankofWV not being updated.

App

Ever sense the upgrade CitizensBankofWV hardly ever comes on! Very frustrating

Awesome app

Awesome upgrade with cool new features!

Mobile

Great mobile service!!!



Is Citizens Bank of WV Safe? 🙏

Citizens Bank of WV Mobile does not appear safe based on available data. JustUseApp Safety Score for Citizens Bank of WV is 4.4/100.
This assessment is based on our NLP analysis of 27 user reviews. Combined with the app store average rating of 2.4/5.


Is Citizens Bank of WV Legit? 💯

Citizens Bank of WV Mobile does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Citizens Bank of WV is 4.4/100 .
This conclusion is based on analysis of 27 user reviews.




How was your experience with Citizens Bank of WV Mobile? Post a Review




Features

To gain access to your account information from your mobile device, you must be enrolled in Online Banking.

• Send money and receive money electronically without having to share private account information using P2P located within the Move Money section.

Citizens Mobile is a safe, secure, and free* service to access your accounts from anywhere, anytime.

Mobile Banking features the same level of security as our Online Banking.

Please contact your mobile carrier for more information.

  Contact Support
Developer:
Citizens Bank of West Virginia, Inc.