Contact Savant Support

by Db7chb

I got a top-of-the-line Savant system, and nothing works. They’ve been working on it for months. Savon has not even been helpful to the vendor.

My lights don’t work correctly. My LEDs don’t work correctly, it doesn’t integrate with my LG solar system or the batteries, doesn't integrate to my air-conditioning system, does an integrate to my pool, doesn’t integrate with ADT SECURITY, doesn’t integrate with my garage doors, doesn’t integrate with the gates to my courtyard, doesn’t integrate with my cameras very well, I have to use a third-party app on my phone without a desktop version, if I want to rewind the cameras. It’s so stupid. Integration with a keypad on the wall don’t work correctly. Note: All of my equipment is 2022 and 2023. Nothing is older equipment. Setting up the scenes is nearly impossible.

Savant also has the single worst user interface I have ever seen. Its like 1990’s DOS. It’s confusing and clumsy they make the text small so it’s difficult for your finger to move anything and slide it. Even playing music, and trying to find the volume is next to impossible.

Nothing at all with Savant is simple!

They’ve been working on it for months and will continue to work on it for months and I doubt they’ll ever get it working. Meanwhile, I’m hundreds of thousands of dollars in to this.

Stay away from Savant. It is a piece of junk.

by LBSN Review

We have had Savant system installed and have been painfully using for three years. It has a huge price tag before calling the local AV company to come out and reprogram/troubleshoot every other month. It is shocking they still sell this platform. There is ALWAYS some component which never work or is insanely incompetent. If Apple product IP and functionality is the gold standard 10, Savant is a 1.5. It’s clunky unreliable, expensive, and embarrassing low end technology behind the massive sticker price. Do not allow your AV company to sell you this. You will be having them out to your house every other month to fix some deficiency. I have no clue why Apple or Google have not entered this comprehensive home operations platform space. It literally shocks me that this negligent Savant product is still selling this garbage platform. Am thinking about just uninstalling all together and dropping in the dump. Absolutely horrible experience using Savant, in every capacity. Run!

by Billy--Boy

I love the concept. But we spent a fortune on this in our home and we have AV guys visiting our house and making remote updates no less than once a month. Last software update caused us to not be able to turn our lights off in our entire home for the last 3 days.

We had Control4 in our last home but we were sold on the idea that savant was a better product and sleeker. I like the savant app more than control4. But we’ve had way more issues with savant than control4.

If they could figure out the bugs it has potential. But If I had to do it all ever again I’d pick something different and I’d never recommend savant to anyone else.