Auto Club Mobile improves on-the-go access to trusted Auto Club services
including membership, insurance, travel, and roadside assistance. This mobile
version also shows members Cheapest Gas, and Branch offices nearby. AAA Clubs
currently supported in this app: • Automobile Club of Sout...
Old app was better
Started using this app in 2017 because my car has battery issues and I would use the app to request a jump start when needed. It was super simple, just open the app, set my location and then I could track the person coming to help. I loved that I never had to wait on hold or guess when someone was coming. Earlier this year I went out to my car and found it was dead, no problem just opened up the app... but to my horror they had “updated” the app and removed the only thing that actually makes this app worthwhile. Now it brings you to a page that just has the phone number on it. What’s the point of the app then? If you try to set your breakdown location it just says “connection unavailable” and prompts you to call. They apparently updated the app a few days ago to resolve this issue and I’ve deleted and redownloaded the app several times but it still brings me to the stupid phone number page. ADDITIONALLY they have taken down the online request on their website, it also brings you to a page that only has the phone number. This is ridiculous, why are we going back 20 years?? Please fix this, this app was seriously the best but then you removed the most useful feature.
Its not accurate
No matter how carefully you drive, this does not give correct readings. It says you’ve done 80mph when you haven’t, it claims you’ve hard braked when you haven’t. If you’re hoping to save big time on your bill forget it. Its a nice idea and would be great if it was accurate...but it isn’t. UPDATE - if you move your phone to scratch your leg or shift it on the seat it’s going to think you’ve ‘hard braked’. Not good. Update. It definitely mistakenly thinks you have hard braked when you haven’t. I’ve been watching its responses closely. And incidentally ‘hard braking’ are a part of driving defensively because of the hazardous driving by other vehicles, particularly in New Mexico, land of drunk drivers. Are you seriously going to penalise drivers for avoiding road accidents? This app fails. UPDATE OCTOBER 19 - the hardbraking calculation that AAA has decided on is really unfair. It does not take into account the necessary defensive responses against other drivers bad driving. Its differing speed calculations for hard braking measurement are too short to be reasonable.
So I’m on my mom’s renters insurance but I have my own policy # & pay for it myself for my truck. Why do I only see all of my mom’s policies & only my membership card on MY ACCOUNT? I shouldn’t be getting bill reminders for her policies nor be able to see all of her cards as well, we don’t even share the same membership # so I don’t understand y her cards & bill reminders are even there, if this was the case & your agents did a better job of explaining how things work with AAA I would have simply opened my own policy to avoid the hassle, now I’m stuck tryna figure out how to pull my info up instead of hers, y’all need to fix that that makes no sense my insurance card won’t even show up bc it’s not a week old? That’s dumb, this is inconvenient & upsetting this whole app needs to be redone... I never had this issue with infinity’s app or insurance for that matter my insurance card was available right after they took my money, I don’t know what’s up with AAA but they need to get it together bc this is RIDICULOUS! I’m highly UPSET!
First time I downloaded the app was on a highway - ran out of gas (rolled the dice on that for the first time, never again lol). AAA prioritized me because I was on a highway (safety) and I waited only 20 minutes. The second time I had a vehicle parked at home that needed a pro level tool to get the lug nuts off of a flat tire, the kit in the trunk couldn’t handle it. The estimated waiting time shown on the app was on the nose accurate. Bonus: you can track the auto assistance vehicle’s location that is going to assist you real time on the app’s map- download this, it’s a keeper! I never had to speak to a rep- it was all automated. 5 stars. - Kim
Can’t even log into the app
Breaking off of my parents policy moving out of the house. I go into my local triple aaa, they tell me it’s new policy number so I try entering that in, oh what’s that? That policy number doesn’t exist? Then how is it ON my paperwork????? I call support and they tell me the opposite, that I use the same policy number as my parents so to try that one. Lady tells me she’ll get talk to her “superadvisor in the OnBoard department”, gets back to me to tell my the previous number that the triple a agent gave me doesn’t exist. End the call, try my parents number, surprise surprise, it lets me in. Start entering my details and “We’re sorry, the information that you entered doesn’t match the account information.” STILL CANT EVEN USE THAT NUMBER THAT THE TRIPLE A REP ASSURED ME WOULD WORK. Absolute run around. Next time instead of trying to make the customer do the front end work, maybe you guys should do the backend work first? Huh? Who would’ve thought...
Misleading, lying, crooked, service company.
I bought AAA last year. When I first signed up I told them could I use the service right away because I need a tow. They said yes. The monthly membership was supposed to be $9. Once I signed up they charged me some ridiculous initiation fee without consent and they told me I couldn't use my premier membership perks because it takes awhile before you can use the services I already paid for. They they tell me after 2 tow that I used all my towing privileges for the year and that it resets once the new year starts. So I waited and got charged 3 months. And after the new 2019 year I called again to use a tow and they say they are sorry but the new year starts after having membership of 365 days. Very misleading, lying, crooked, company. Save your money and pay the people who will actually help you when you need that kind of service.
Now just like any other app, your connection determines how fast an app works. This app is QUICK and EASY. Make a payment once your card is on file literally takes 2 secs. App loads, tells when payment and amount due, press make payment.. DONE! Your payment is posted immediately and an email confirmation usually within 2-3 minutes arrives. Need proof of insurance? Open app, hit insurance policy..BOOM ALL INFO is right there on one page. AAA has incredible customer service by phone or in person and the App is no different. Probably the best “buisness” app I’ve ever used!
Awesome well developed app but
It’s an awesome user friendly well designed and well developed app, but I wish there was a way that you could file a claim through the app too. Like got in an accident, submit your pictures here, all the other companies are doing it now, hopefully AAA will start doing it too. Least of it is that you can start the claim process and skip the short first call, and someone will call the customer back who has already looked through the already submitted pictures
Easy Navigation and Renewal
I just moved to Dallas, TX a month ago. First thing had to change was my AAA Membership location. One simple phone call and the rest was this app!!! Easy to use, discounts, repair sources, cheap gas locations, of course—trouble call service at your fingertips. I renewed using the app too—really easy and fast. Sometime you need that assurance of someone having your back... and AAA does.
Twice now this app has failed me in a road service event. Both times the app would not let me schedule road service via the app. I had to call and then the system couldn’t find me using my phone number (even though it’s listed in my customer profile) and required me to enter my card number which was saved in the app. I had to go back in the app during the call. By the time I got to my card number the automated phone system told me my card number entry was invalid. Please make scheduling road service seemless. I’ve had better luck with road service through my auto dealer. Been a gold member of AAA for 18 years, but I’m seeing less value these days.
The App is ok. I appreciate the opportunity for a discount. The “Hard Braking” standard seems too stringent. I do not perceive myself braking hard ever. I have a normal commute, partially on suburban streets and partially via freeway, and almost every trip there are a few “Hard Braking” comments. It’s just normal driving. I assume your baseline is a bit more conservative than “Little Old Lady.” Another comment is that I have to log in ever time despite clicking “Keep me Logged in.” That’s annoying. Even more annoying is that I’m forced to pick a nick name to submit this, and so far the 15 I’ve tried are taken. I just dropped your review score to 1 star. Good job, whoever designed this.
Enjoying Many years of service
This has been a God sent for that time, however I noticed that a major change has occurred, there is now a service fee for entertainment tickets! (In the office purchase) I’m not happy with that cause the whole reason we PAY a membership is to receive a discount. My family recieved a better price at the park itself. What gives?🤷🏻♀️WEIRD I also could have gotten a better discount though my union without a fee???
Can’t request assistance via the app
There’s always an issue when I attempt to request roadside assistance through the app. I’ve had problems with my car batteries for several months and heavily rely on AAA to come out and help, but being on hold for 40 minutes and repeating the same information gets annoying. That’s why I used to love the app, but now it doesn’t even work. It just prompts you to call the phone number. The website also doesn’t work. I moved from CT to SC and it constantly redirects me to AAA Carolinas, but I’m a AAA Northeast member. Please fix this app. It is INCREDIBLY inconvenient for those who just need a quick fix when life is busy.
I enjoy using the app for most transactions. What I would like to see is the app improved by allowing payment amounts to be changed especially when I want to pay more than the minimum amount. Instead I have to call the 800 number and go through that process in order to accomplish what I should be able to do on the app...... thank you
This app is super easy to navigate to even a beginner. It makes it easy to pay my insurance premiums and also my yearly dues at only a couple clicks of the screen. It is really no hassle and once you are logged in through your phone the app automatically logs you on to your profile unless you have it set otherwise. Kudos for making this super user friendly !
No. Auto Club App does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 12,255 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Auto Club App Is 15.9/100.
No. Auto Club App does not seem legit based on our analysis. This conclusion was arrived at by running over 12,255 Auto Club App User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Auto Club App Is 15.9/100.
Auto Club App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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