AAA Auto Club Reviews

Review Update: (minus 1 star) Like others have indicated on here, the Onboard Driving Score is flawed. I have it flagging “Hard braking” on 50-60% of my drives when I’m not using the brakes AT ALL!

My BMW i3 has active regenerative braking (which activates when you release the gas pedal) plus a traditional brake pedal. I’m NOT even USING the brake pedal, but it’s flagging it in AAAAutoClub has a “hard braking” event. Unbelievable! I check AAAAutoClub after I make a drive over 1/2 a mile, and about 50-60% of the time, it flags a hard brake where there wasn’t one. AAA if you want to be fair, fix your algorithm on this.

Personally I think AAA wants these bogus reports added in, so you don’t qualify for a good discount and they are just using it as a marketing tool to be on the same playing field as their competitors. My score dropped from 94 to 75 in the period of less than a 10 days due to these bogus breaking events. Consequently the discount dropped by 14% from an estimated 34-38% with 94, now down to 20-24% with a score of 75.

The login issues are still persisting also. Even though I have selected to save my login information and use Face ID, AAAAutoClub refuses to save it. I must re-enter my login credentials each and every time that I launch AAAAutoClub. Why??? VERY, VERY annoying. Please fix this bug ASAP. 😡

So I’m on my mom’s renters insurance but I have my own policy # & pay for it myself for my truck. Why do I only see all of my mom’s policies & only my membership card on MY ACCOUNT? I shouldn’t be getting bill reminders for her policies nor be able to see all of her cards as well, we don’t even share the same membership # so I don’t understand y her cards & bill reminders are even there, if this was the case & your agents did a better job of explaining how things work with AAA I would have simply opened my own policy to avoid the hassle, now I’m stuck tryna figure out how to pull my info up instead of hers, y’all need to fix that that makes no sense my insurance card won’t even show up bc it’s not a week old? That’s dumb, this is inconvenient & upsetting this whole app needs to be redone... I never had this issue with infinity’s app or insurance for that matter my insurance card was available right after they took my money, I don’t know what’s up with AAA but they need to get it together bc this is RIDICULOUS! I’m highly UPSET!

AAA has grown decidedly more expensive over the years while providing less coverage for emergency situations. Using a tow service requires more out of pocket cost sharing and inefficient receipt submissions when things don’t go smoothly on the part of service vendors and/or AAA. Of course the reason for that is in our hectic culture many if not most people won’t have the time to follow through and will just eat the mistakes, increasing profits for AAA.

Wait times for tow trucks, battery jumps, and vehicle lockouts can be long, especially in rural environments. That can leave members in precarious situations too long.

If one moves while a member, it doesn’t matter how much time is left on the annual or two-year membership, the membership cannot be just transferred from state or region to another. It’s not even possible to change the home address within one’s own account. That’s absolutely ridiculous and is by design to stick it to members.

Finally, AAAAutoClub is a waste of time. I have never been able to get it to work on my iOS devices. It opens but then the touted services won’t work; they just returning error codes.

I’ve been a AAA member on and off for decades, but over, the last 15 years I’ve grown to resent it as a member unfriendly rip-off by design.

Breaking off of my parents policy moving out of the house. I go into my local triple aaa, they tell me it’s new policy number so I try entering that in, oh what’s that? That policy number doesn’t exist? Then how is it ON my paperwork????? I call support and they tell me the opposite, that I use the same policy number as my parents so to try that one. Lady tells me she’ll get talk to her “superadvisor in the OnBoard department”, gets back to me to tell my the previous number that the triple a agent gave me doesn’t exist. End the call, try my parents number, surprise surprise, it lets me in. Start entering my details and “We’re sorry, the information that you entered doesn’t match the account information.” STILL CANT EVEN USE THAT NUMBER THAT THE TRIPLE A REP ASSURED ME WOULD WORK. Absolute run around. Next time instead of trying to make the customer do the front end work, maybe you guys should do the backend work first? Huh? Who would’ve thought...

Started using AAAAutoClub in 2017 because my car has battery issues and I would use AAAAutoClub to request a jump start when needed. It was super simple, just open AAAAutoClub , set my location and then I could track the person coming to help. I loved that I never had to wait on hold or guess when someone was coming. Earlier this year I went out to my car and found it was dead, no problem just opened up AAAAutoClub ... but to my horror they had “updated” AAAAutoClub and removed the only thing that actually makes AAAAutoClub worthwhile. Now it brings you to a page that just has the phone number on it. What’s the point of AAAAutoClub then? If you try to set your breakdown location it just says “connection unavailable” and prompts you to call. They apparently updated AAAAutoClub a few days ago to resolve this issue and I’ve deleted and redownloaded AAAAutoClub several times but it still brings me to the stupid phone number page. ADDITIONALLY they have taken down the online request on their website, it also brings you to a page that only has the phone number. This is ridiculous, why are we going back 20 years?? Please fix this, AAAAutoClub was seriously the best but then you removed the most useful feature.

Update - below for 2.34.1 remains accurate after downloading 2.35.1. I downloaded, logged out, logged in. It just kicks me out of AAAAutoClub without allowing any functionality. I have iPhone 6S iOS 12.4. (Running with a VPN that may show different non-local locations of the server.) deleting again 🙁

Nonfunctional - I love AAA Washington. And well I liked the auto club app until today. I went to renew membership in AAAAutoClub and it required an update to open. The description of the update states it is minor improvement for stability. I’ve proven that’s incorrect by updating and trying to use it. I was still logged in which was great. I tried several menu options. Not at all stable. The only thing that worked is looking at my card. Otherwise, AAAAutoClub just opens to a blank frame, looks like its thinking, then closes out - on all other menu options I tried. After five things I gave up. Could not renew membership this way. Deleting app from phone. (Keeping AAA though - discounts and roadside service still Rock!).

No one in the decade of having AAA has ever denied me a tow until now. I’ve been a plus member for over 10 years and when I actually need a tow they won’t tow my vehicle. AAA knowingly is forcing me to drive my 3 cylinder (previously 4 cylinder) with transmission problems over 50 miles because I’m selling it. No one over the past decade has ever had a problem towing a vehicle I was selling. I guess I’ll just have to use the free tows through my phone service (if you pay a cell phone bill then your provider will offer you roadside service always). If you pay for AAA just remember this and go out and buy a 2,000 dollar trailer for hauling vehicles and make sure you have a second vehicle that can pull the trailer because AAA will not help you at all. Or you can spend 750 dollars to rent a vehicle and trailer because AAA will still not help you even though they totally can. Just won’t. This is not road side assistance. This is SPARTA!!!

No matter how carefully you drive, this does not give correct readings. It says you’ve done 80mph when you haven’t, it claims you’ve hard braked when you haven’t. If you’re hoping to save big time on your bill forget it. Its a nice idea and would be great if it was accurate...but it isn’t.
UPDATE - if you move your phone to scratch your leg or shift it on the seat it’s going to think you’ve ‘hard braked’. Not good.
Update. It definitely mistakenly thinks you have hard braked when you haven’t. I’ve been watching its responses closely. And incidentally ‘hard braking’ are a part of driving defensively because of the hazardous driving by other vehicles, particularly in New Mexico, land of drunk drivers. Are you seriously going to penalise drivers for avoiding road accidents? AAAAutoClub fails.

UPDATE OCTOBER 19 - the hardbraking calculation that AAA has decided on is really unfair. It does not take into account the necessary defensive responses against other drivers bad driving. Its differing speed calculations for hard braking measurement are too short to be reasonable.

So their is AAAAutoClub and their other AAA app which both ironically seem to be pointless. I had the other AAA app which I, against my better judgment, attempted at using for roadside assistance which rerouted me to AAAAutoClub which in turn did nothing but make me go through a ton of pointless hoops only to making me end up just having to call them. Imagine being stuck on the side of the road getting put through all the pointless hoops both apps put you through just to end up having to call them anyway, which in itself is also not a speedy process.

If they were smart they would have only 1 app and make it as fast and simple as possible knowing people may be in dire situations while seeking their services. It’s not cool to put people who are likely in distress and frustration through more because your apps are terrible. Good thing though deleting both the apps freed up some storage on my phone.

I got AAAAutoClub to try and get an insurance discount. It’s not worth it. AAAAutoClub is always on and drawing my location in the background so it drains my iPhone battery really quickly. In addition, the “hard braking” and “speeding” metrics are so bogus. Anytime I go 75 MPH (on a highway marked as such), AAAAutoClub will say I was speeding the whole way and it docks my driving score. And it counts nearly everything as hard braking. I’ll look at a trip where I was on the highway going 65 the whole time and it’ll say there were 3 instances of hard braking. Since it draws from my phone’s location, I assume if my phone were to fall on the floor while driving, it would call it hard braking. I’ve driven over 10 years without accident or ticket and I think that should say more than if I brake suddenly to avoid hitting someone who pulls out in front of me…

So my dad was driving a car that had issues and was told to test drive it at highway speeds. He did that but the car broke down and he was forced to coast the car over on the side of the highway he calls me to get a tow because he had already used all of his and the car wouldn’t turn back on so he was stranded in the cold on a Thursday night. I call them get them the info and called a few times to make sure the had a good location. The told me they’d be there around 8:55 and it was 8:20. I found my dad on the highway before them because I had to be there and waited with him. So I then look on AAAAutoClub to see how far they are and it said he was close. I get a call from the auto place and they told me 15 minutes and it was 8:45 at the time. Well 30 minutes later we don’t see anyone come and we call back and the guy says the call was canceled. We have never canceled a tow emergency yet it’s happened to us twice. Basically we had to call again and make another and we sat on the side of the highway in a not so safe location for 2 and a half hours till we finally got help. They also moved it to high priority!! Worst service ever

With a few tweaks, I would rate this 5-stars!

“Home Screen” needs more flexibility for user customization besides just turning a page/section off for 90 days. The Drivers App is typically used safely on the roadside and as such drivers shouldn’t have to scroll through unnecessary pages such as auto insurance and be able to get to their needed page/section ASAP. Users should have the option of turning unused pages off indefinitely or at least be able to arrange pages/sections to be at the bottom of scrolling.

Also the “Cheapest Gas” screen should not include “membership only” gas stations such as Costco. It takes a non-member too many keystrokes to find other options nearby. This leads into maybe re-working this section altogether, such as having a list of 5 or so of the closest stations with the cheapest gas, including “membership only“ stations, distance, price, etc., and let the user tap their choice for directions.

I would like to make a suggestion: Would you please consider creating a way for AAAAutoClub to send a push notification when a vehicle you are having towed somewhere without you arrives at that location? Kind of like the Domino’s app lets you know when your pizza is on the way. It would just be very comforting to me because whenever something happens to my truck I have to have it towed to my auto mechanic’s which is half an hour away and I’m not with the vehicle so if there could just be some way where it could be checked off on some kind of electronic equipment by the driver once the vehicle is dropped off. Or maybe, once the dispatcher finds out the driver has dropped the vehicle off, maybe you could create a way for them to make AAAAutoClub send me a push notification that my vehicle has arrived at it’s destination?

It’s confusing, because there are two different AAA apps in AAAAutoClub Store. The main one with the most number of reviews is called “AAA“ but is apparently only for some of the member auto clubs around the country (my login doesn’t work for it). This one has the AAA logo but is called “Auto Club” — which is a PITA, because if I search my phone’s apps for “AAA,” it doesn’t show up. Because I only need AAA service once every couple of years, I always forget this and end up downloading the other app and trying to login and getting frustrated. If the developer just added the word “AAA” to AAAAutoClub’s name, I’d find it and save myself the hassle of trying to figure out why I can’t log into the other app. Or better yet, the AAA federation needs to unify their technology and all get behind a single app and single website.

Today marked the 2nd time a AAA associate came up to me to inform me that my son could not assist me even though I am using a walker to help me, we are of African to meAmerican decent, other people were entering with their families and nothing was said to them, only me and my son, I was there for DMV services transferring the title to my automobile with the new buyer who was also an African American man this was not only politically the correct action to take during these times but, it was humiliating to me as a member for several years, I would like to take this opportunity to Sincerely thank Jolene Murrieta Branch member Specialist for her patience and her impeccable performance for making my experience delightful and with much RESPECT to me and my Son, Sincerely, Denise

I have been a triple a member for a little over 2 years now. It started after I had some truck issues on my way to Florida from my home state of Louisiana. In order to get my truck towed home from about 175miles from home cost me over a thousand dollars. Triple A will tow you around the 100mile mark(don’t quote me) for no charge & then x each mile after. I had to have it towed 2 other good distances and I was takin care off very quickly and my truck was also taken care of! I got stuck two times in one day in my yard, both times they came out and towed me out free of charge as a benefit for being a member! They have a customer for life with me!

AAAAutoClub has many benefits. I believe AAAAutoClub can benefit AAA members even more if it was advertised. For one, we know AAA delivers great service in Emergency Road Service but using AAAAutoClub searching for hotels, flights and vacation packages is simple and quick. Also, if you are on vacation, the AAA triptik planner is for you. Unlike TripAdvisor, the triptik planner is a one stop shop for things to do. Populate the city and restaurants, hotels, and things to do is at your finger tips. I love it because TripAdvisor highlights tourist areas but with the AAA App highlights history, shopping and tourists interests. I just wish they develop a pleasant holidays app with fresh pop up sales for getaway or even quick getaway.

My Wife and I ( 80 and 85 ) were returning home from my grand nieces wedding reception and I got a flat tire, Only minutes from home, I figured I would try and change the tire , newer vehicle it has donut for a spare, the jack and the wheel lug wench look like kids toys , I tried to loosen the lugs but didn’t have the strength for that little so called lug wench , so macho man had to call triple AAA , Best move I’ve made so far, I happen to get the best service man that AAA must have , super quick, Great Service , very knowledgeable, was home in minutes, ( older folks can’t hold it ) Thank You. Triple AAA. , Robert Sabilla

My car lost power running 75 miles an hour on a very busy I-20 in Arlington TX. Managed to get to the left side of road next to a cement barrier. Called AAA and in 20 minutes the tow truck driver texted me and said “When you see me don’t get out of the car”. Pulled in front of me. Backed up underneath my car and off we went! Thought to myself, guess I need to take hands off the wheel and put my seatbelt on. He got us off the road to a safe place and let the car down. Then I went to get into his tow truck which was a little high for me to get up into so he moved his truck to a curb so I could get in. He was so nice and professional.

Had never had that experience before, but felt safe. I have had AAA for 30 years and will continue my membership.

When i was stuck on the 52 off ramp at mast the first driver could not find me, and a driver on his way home found me at the off ramp his name was Qais I believe
he stayed with me until we finally got my car started and was very professional and dealt with the fuel after not being able to start it I bought more gas after that he was checking my reciatedbattery and testing it the second installment of fuel it started right up.............I was very impressed and appreciated that he stopped to help out someone on his way home, then today my wife’s battery was DOA and in less than an hour he had it running and he checked the interior lights then retested the charging system, very professional young man direct and to the point,.........AAA i have to say in a world of drought, you and all of your employees are the Oasis in the desert.
Thank you so very much!!
grady neel III

There’s always an issue when I attempt to request roadside assistance through AAAAutoClub . I’ve had problems with my car batteries for several months and heavily rely on AAA to come out and help, but being on hold for 40 minutes and repeating the same information gets annoying. That’s why I used to love AAAAutoClub , but now it doesn’t even work. It just prompts you to call the phone number. The website also doesn’t work. I moved from CT to SC and it constantly redirects me to AAA Carolinas, but I’m a AAA Northeast member. Please fix AAAAutoClub. It is INCREDIBLY inconvenient for those who just need a quick fix when life is busy.

I bought AAA last year. When I first signed up I told them could I use the service right away because I need a tow. They said yes. The monthly membership was supposed to be $9. Once I signed up they charged me some ridiculous initiation fee without consent and they told me I couldn't use my premier membership perks because it takes awhile before you can use the services I already paid for. They they tell me after 2 tow that I used all my towing privileges for the year and that it resets once the new year starts. So I waited and got charged 3 months. And after the new 2019 year I called again to use a tow and they say they are sorry but the new year starts after having membership of 365 days. Very misleading, lying, crooked, company. Save your money and pay the people who will actually help you when you need that kind of service.

AAAAutoClub is ok. I appreciate the opportunity for a discount. The “Hard Braking” standard seems too stringent. I do not perceive myself braking hard ever. I have a normal commute, partially on suburban streets and partially via freeway, and almost every trip there are a few “Hard Braking” comments. It’s just normal driving. I assume your baseline is a bit more conservative than “Little Old Lady.”

Another comment is that I have to log in ever time despite clicking “Keep me Logged in.” That’s annoying.

Even more annoying is that I’m forced to pick a nick name to submit this, and so far the 15 I’ve tried are taken. I just dropped your review score to 1 star. Good job, whoever designed this.

Twice now AAAAutoClub has failed me in a road service event. Both times AAAAutoClub would not let me schedule road service via AAAAutoClub . I had to call and then the system couldn’t find me using my phone number (even though it’s listed in my customer profile) and required me to enter my card number which was saved in AAAAutoClub . I had to go back in AAAAutoClub during the call. By the time I got to my card number the automated phone system told me my card number entry was invalid. Please make scheduling road service seemless. I’ve had better luck with road service through my auto dealer. Been a gold member of AAA for 18 years, but I’m seeing less value these days.

This has been a God sent for that time, however I noticed that a major change has occurred, there is now a service fee for entertainment tickets! (In the office purchase) I’m not happy with that cause the whole reason we PAY a membership is to receive a discount.
My family recieved a better price at the park itself. What gives?🤷🏻‍♀️WEIRD I also could have gotten a better discount though my union without a fee???

I enjoy using AAAAutoClub for most transactions. What I would like to see is AAAAutoClub improved by allowing payment amounts to be changed especially when I want to pay more than the minimum amount. Instead I have to call the 800 number and go through that process in order to accomplish what I should be able to do on AAAAutoClub ...... thank you

First time I downloaded AAAAutoClub was on a highway - ran out of gas (rolled the dice on that for the first time, never again lol). AAA prioritized me because I was on a highway (safety) and I waited only 20 minutes. The second time I had a vehicle parked at home that needed a pro level tool to get the lug nuts off of a flat tire, the kit in the trunk couldn’t handle it. The estimated waiting time shown on AAAAutoClub was on the nose accurate.

Bonus: you can track the auto assistance vehicle’s location that is going to assist you real time on AAAAutoClub ’s map- download this, it’s a keeper! I never had to speak to a rep- it was all automated. 5 stars. - Kim

I just moved to Dallas, TX a month ago. First thing had to change was my AAA Membership location. One simple phone call and the rest was AAAAutoClub!!! Easy to use, discounts, repair sources, cheap gas locations, of course—trouble call service at your fingertips. I renewed using AAAAutoClub too—really easy and fast. Sometime you need that assurance of someone having your back... and AAA does.

It’s an awesome user friendly well designed and well developed app, but I wish there was a way that you could file a claim through AAAAutoClub too.
Like got in an accident, submit your pictures here, all the other companies are doing it now, hopefully AAA will start doing it too.
Least of it is that you can start the claim process and skip the short first call, and someone will call the customer back who has already looked through the already submitted pictures

Now just like any other app, your connection determines how fast an app works. AAAAutoClub is QUICK and EASY. Make a payment once your card is on file literally takes 2 secs. App loads, tells when payment and amount due, press make payment.. DONE! Your payment is posted immediately and an email confirmation usually within 2-3 minutes arrives. Need proof of insurance? Open app, hit insurance policy..BOOM ALL INFO is right there on one page. AAA has incredible customer service by phone or in person and AAAAutoClub is no different. Probably the best “buisness” app I’ve ever used!

AAAAutoClub is super easy to navigate to even a beginner. It makes it easy to pay my insurance premiums and also my yearly dues at only a couple clicks of the screen. It is really no hassle and once you are logged in through your phone AAAAutoClub automatically logs you on to your profile unless you have it set otherwise. Kudos for making this super user friendly !