Contact Auto Club App Support

by Lek1515

Started using this app in 2017 because my car has battery issues and I would use the app to request a jump start when needed. It was super simple, just open the app, set my location and then I could track the person coming to help. I loved that I never had to wait on hold or guess when someone was coming. Earlier this year I went out to my car and found it was dead, no problem just opened up the app... but to my horror they had “updated” the app and removed the only thing that actually makes this app worthwhile. Now it brings you to a page that just has the phone number on it. What’s the point of the app then? If you try to set your breakdown location it just says “connection unavailable” and prompts you to call. They apparently updated the app a few days ago to resolve this issue and I’ve deleted and redownloaded the app several times but it still brings me to the stupid phone number page. ADDITIONALLY they have taken down the online request on their website, it also brings you to a page that only has the phone number. This is ridiculous, why are we going back 20 years?? Please fix this, this app was seriously the best but then you removed the most useful feature.

by AppFreeFall

Update - below for 2.34.1 remains accurate after downloading 2.35.1. I downloaded, logged out, logged in. It just kicks me out of the app without allowing any functionality. I have iPhone 6S iOS 12.4. (Running with a VPN that may show different non-local locations of the server.) deleting again 🙁

Nonfunctional - I love AAA Washington. And well I liked the auto club app until today. I went to renew membership in the app and it required an update to open. The description of the update states it is minor improvement for stability. I’ve proven that’s incorrect by updating and trying to use it. I was still logged in which was great. I tried several menu options. Not at all stable. The only thing that worked is looking at my card. Otherwise, the app just opens to a blank frame, looks like its thinking, then closes out - on all other menu options I tried. After five things I gave up. Could not renew membership this way. Deleting app from phone. (Keeping AAA though - discounts and roadside service still Rock!).

by GeoffLau

No matter how carefully you drive, this does not give correct readings. It says you’ve done 80mph when you haven’t, it claims you’ve hard braked when you haven’t. If you’re hoping to save big time on your bill forget it. Its a nice idea and would be great if it was accurate...but it isn’t.
UPDATE - if you move your phone to scratch your leg or shift it on the seat it’s going to think you’ve ‘hard braked’. Not good.
Update. It definitely mistakenly thinks you have hard braked when you haven’t. I’ve been watching its responses closely. And incidentally ‘hard braking’ are a part of driving defensively because of the hazardous driving by other vehicles, particularly in New Mexico, land of drunk drivers. Are you seriously going to penalise drivers for avoiding road accidents? This app fails.

UPDATE OCTOBER 19 - the hardbraking calculation that AAA has decided on is really unfair. It does not take into account the necessary defensive responses against other drivers bad driving. Its differing speed calculations for hard braking measurement are too short to be reasonable.