Auth0 Guardian app not working? crashes or has problems?

Auth0 Guardian Status

Last Updated on 2024-04-17 by Auth0

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App has problems

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Not working

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Summary of Auth0 Guardian Problems 😠👌🔥

- Crashes immediately upon launch

- No way for a user to migrate the Authenticator app to a new device

- No new logo for the App Store

Have a Problem with Auth0 Guardian? Report Issue

Common Auth0 Guardian Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Auth0 Guardian app on iOS and Android devices. Solve all Auth0 Guardian app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Auth0 Guardian iPhone Issues and Solutions

Auth0 Guardian iOS app crashes, not working, errors
Auth0 Guardian iOS app network issues
Auth0 Guardian on iOS has black/white screen

Auth0 Guardian Android App Issues and Solutions

Auth0 Guardian has errors/crashing/not working
Auth0 Guardian server network connectivity issues
Auth0 Guardian has black screen

Auth0 Guardian iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Auth0 Guardian app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Auth0 Guardian app crashes or not working on Iphone (iOS):

Close and restart the Auth0 Guardian app on iPhone
Update Auth0 Guardian app to the Latest Version for iOS
Uninstall and reinstall Auth0 Guardian iPhone app
Update your iPhone to the latest iOS version

Fix Auth0 Guardian on iPhone unable to connect to server/internet connection issues::

To resolve Auth0 Guardian network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Auth0 Guardian black/white screen (blank screen) on iPhone:

Follow the Auth0 Guardian iOS app troubleshooting guide Here →

Auth0 Guardian Android App Issues and Solutions

Fix Auth0 Guardian not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Auth0 Guardian app issues:

Force Stop the Auth0 Guardian App
1. On android, goto "Settings" » click Auth0 Guardian app. » click "Force Stop".

Update Auth0 Guardian to the latest version on PlayStore

Clear Auth0 Guardian App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Auth0 Guardian app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Auth0 Guardian.

Fix Auth0 Guardian unable to contact server/ Auth0 Guardian internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Auth0 Guardian » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Auth0 Guardian » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Auth0 Guardian on android.

Solve Auth0 Guardian black/white screens issue on Android:

Follow the Auth0 Guardian android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Auth0, developers of Auth0 Guardian.

About this app

Note for developers: Auth0 Guardian is one of the multi factor authentication options that can be used within the Auth0 identity platform ( ). It's second factor authentication made simple. Auth0 Guardian is like Google Authenticator but without the friction. You get a push notification, swipe left, accept, and you are logged in. You can enable it with a single switch and you can choose to support SMS as well. You don't have to change your apps to start supporting multi factor authentication.