CareLinx Reviews

I have had CareLinx for an Year now , I did my profile and all the requirements..... applied for jobs no one replied.... the one who replied on the work day they went mia . I called the company they said I should update my intro. I did that ... I have applied for more than 100 jobs no response. Being a caregiver with 5 yrs of experience you want to tell me out of those 100 people no one I could match with ???? SCAM!!!!! They keep on sending me text message to jobs that don’t exist

I have been working on becoming a caregiver for over a month now and am still far from starting the job. The process is excessively long and there is no communication whatsoever. The required classes do not work on I phone and my computer wasn’t compatible with CareLinx . When I told them this they said they would send me a link to take the classes. This was two days ago and I have yet received the link. If you come across the same problem be prepared to be on hold for hours just to leave a voicemail and get a text message 24hrs after calling, if you are lucky enough to talk to someone real prepared to be blown off and get no follow up. I have spent so many hours trouble shooting these bugs it’s getting excessive.

Started to use CareLinx . Reviewed some applicants. Most of them not qualified (required Spanish, they still applied even though not bilingual).
Initiated conversation with one applicant.
Got a call and then a text from an “advisor”. As I did not take the 2 calls, busy taking care of dad!, they blocked CareLinx so that I could not communicate with applicants.
Fine! There are other more qualified apps ( now using Vmatch) that understand you don’t harass clients taking care of elderly parents.
Also all CareLinx does is write a poorly written “add” to send out to people looking for a job. Theoretical background check which guarantees NOTHING, I know because I worked in HR. Unless you get an actual federal background check you have zero guarantees.

I started using CareLinx to check in and check out for my mom to get her hours as a caregiver. Today I tried to check in and with my cell phone it says reload then when I tried to check in again it stopped working. I tried to call the company and they said they don’t have any care representative and they put me on hold. I just hang up and tried to check in on the website and it’s even complicated. Before I can move on with the check in process they took me to a page that says download the this app app on Apple store or Google play. I just deleted CareLinx on my phone they download it again and it’s work fine now. Please fix this glitch on CareLinx

My mother signed up to work for this company and wanted me to help her start submitting time sheets after being hired for a couple. Someone from the company called her and the clients and set her up to work for them. When I went to CareLinx it stated my mom was working for no one. The clients didn't even know what timesheet she was talking about, how to pay her, or anything. The clients has zero clue (other than for a phone call) who my mother was, if she has a background check, or if she was even signed up to work for them. This company doesn't really tell you much. It's a guessing game. To top it all off every job offered to my mother was outdated by almost 7 months. There were no new jobs for 2021.

I downloaded CareLinx and completed everything, and CareLinx ask you to complete an interview with a this app worker, I sent in my availability hours and never heard anything, I reached out to the customer service and they said they’ll check on it. And I never heard back from them again. I decided to delete my account and CareLinx . Such a waste of time. Also they don’t have a lot of jobs available.

Advertised for caregivers to assist my elderly mother. Received several applications and reached out to a few when suddenly I was getting an error message that I was at my limit for messages. So I called customer service to find out why. Apparently you are not supposed to ask for resumes or references to be furnished via your personal email address, so they blocked me! The customer service rep was very rude when I called. Isn’t this a free service? I’m sorry I want a bit more job history then what little you provide. I DO NOT recommend this site.

CareLinx is less than desirable for finding work. It doesn’t function as it’s suppose to. I click on apply to send my application to a possible client and it says applying but then never does. Seems like it would be a good app if it actually worked as intended.
Also won’t let me add a photo. It pops up a screen to show me what an acceptable photo looks like but no option to change photo.
I’m on iOS.

I am surprised at the difficulty of using CareLinx on an iPad.

You have to hold it like a phone. Rotate the data entry so typing is easier.

The typing field for messaging gets blocked by the keyboard pop up so you cannot edit at the very end of a message.

The back button does not function.

Very frustrating that Aetna is behind CareLinx and it is essentially untested. They should be aware as I know this is not the face of what products they offer. I know it is free, but they did not get CareLinx developed for free.

When you are rushed in finding caregivers CareLinx is just plain in the way. Please fix these very basic and simple functions.

With this agency, don’t expect any return calls or response from their support or CareAdvisor representative! I even have their manager told me once that “they are not train to give call backs.” yet, they don’t answer inbound calls and when you leave a voice message, they don’t call you! What good is a support team if you can’t reach the person in charge? They also have job post on their App., or site. But these job post are on there for over a year long!!! Out dated and non-active.. What a cheap pathetic scams to wheel people in. To add to that, if you work for a couple. You are technically working and servicing two people under the same roof because morally you can not avoid one over the other, but your PAY will only be for ONE individual because their system only allows you to clock in for one client! So technically you double your work loud for two, but your pay is for only one client! They said “it is what it is.” There must be some legal issues here regarding how this app is profiting from their Caregivers. I hope they get penalize for their illegal practices. Just beware!

Don’t know what is going on with CareLinx, but you can’t even switch between screens in CareLinx without it lagging super bad, it will be a blank screen, maybe it’s a glitch but I always have to exit CareLinx and restart what I’m doing. It’s not very user friendly, especially when you are searching something, click on it to read it and you want to go back to the other search results it won’t show you them anymore, you have to retype it each time. Wastes a lot of time. The clients themselves are great but CareLinx needs work!

Having to start back at the beginning of each care plan and scroll to next completed question is a bit taxing. It takes so much extra time.
Timesheet is difficult to find, having to complete the reviews with each section, again takes extra time.
Hopefully, using just the sign-in/out will be less time consuming.

I love the this app platform in general! Super easy to use for both the employee and employer and if you have any issues at all this app support is always available and real people with clear accents happy to help you along the way. CareLinx itself on the other hand lags horribly. I’ve tried to uninstall reinstall and still the same issues. Some serious bug fixes need to go an effect for sure!!

Need a “hours remaining” and a “reset hours date” that tells u when the monthly hours reset themself. I painstakingly found 2 locations in CareLinx with hours remaining and both are different. Nowhere in CareLinx could I find when the hours reset. I’d assume at last day of month but not sure.

Also needs an iPad app, way to hard to navigate the iPhone app.

Overall very thankful of the insurance company that provides this service as well as this app and our caretaker!! Luv how motivated they are and all the careplans, etc.

Awesome registry great place to work. Very caring and to understanding staff. They work find you but mostly they have already text you the open updates. Pay is good. I give it a thumbs up. They have a lot of work and would network and put there mane out to those that love what they do Helping others.

This is a useful app for an affordable needed service. When booking care for my dad in Maine I got to review potential caregivers ahead of time; we explained our needs, the caregivers explained their fees and we agreed on the schedule. Simple to use, convenient, and I love the great support I got from care advisors.

I worked for Care for about two years. I absolutely love it. The flexibility of your schedule is wonderful. Staff is always willing to help. It’s a little slow getting jobs but other than that I have no complaints.

I have been with this app 1 1/2 years and I have found that they are by far one of the best companies to work for. I have had the opportunity to work with some of the best individuals that have became family.

This is uber of senior care, but more professional quality experience.

I needed caregiver for post surgery senior, in a very short notice.
CareLinx is fantastic. Over a Saturday few hours I submitted job description, reviewed 3 candidates who applied for it, interviewed , hired one. The caregiver started on Monday.

CareLinx is very intuitive and focused on senior care. Takes credit card to pay. The resume of the candidate is very clear.

this app assigns a person to help you in the process if needed. This was very seamless experience. The caregiver is working and I am happy with his performance.

There are times when we have private clients who go home to be with the lord. This is what happened to me but thanks to this app, it took me no time to re enter the work field. Thanks this app