Contact Xoom Money Transfer Support

Used Xoom a couple of times successfully. I Had to reset my password and it warned me that if i forced a reset it would have to delete all my saved bank accounts. Good security practice which I’m fine with so i went ahead with it. Then when i was processing a transfer I entered my bank account and it returned an error stating that this account already existed.. I tried my debit card and received same message. but I thought that it deleted all my previously saved accounts? I didn’t get an option to use a saved account. Called customer service and the person very briefly told me that they could. It delete my accounts in the backend and there was no way for me to try to use them so there is nothing they can do and that the only option was for me to use another account. I explained that those were my only two accounts checking and debit and that I don’t have a different account to use. Normally people just have one checking account. His answer bluntly was “sorry there is nothing we can do”. He pretty much told me that I have to go do business with someone else. Needless to say I created an account with Remitfy and worked perfectly as advertised. cheaper fees also. Now I need to figure out how to get Xoom to delete my accounts from their systems. It’s scary to know that they keep everyone’s accounts in their databases permanently and their systems is so messed up that their customer service is telling people that they can’t erase them!!

This company is profoundly dysfunctional. Transactional security is high touch - which can be a positive - but because customer service and verification is totally non responsive, completing transactions is impossible. After attempting to complete a relatively low dollar value transaction, I received an email a few DAYS later that the transaction had been canceled for “security reasons” - nothing more specific. The email instructed me to write to its “appeals” department to dispute the cancellation. I did so. TWO WEEKS later I had still received no response. I called their “customer service” - communication was extremely difficult. I was asked a host of redundant and inane questions. After 20 minutes I was told that everything was verified and that the transaction would go through. To my surprise, I received an email inviting me to attempt another transaction - in other words the company would not complete the original transaction on its original terms, but expected me to “try again.” I had just wasted TWO and a half weeks attempting to verify a transaction this company was not going to honor even after I had “successfully” verified it. This is obviously problematic when you are sending or receiving money internationally and have exposure to changes in exchange rate. My wife ultimately completed the transaction without incident on TransferWise. I hope PayPal can get it’s money back for this lemon.

I tried couple of times to send money through this company and it’s such a hassle. I don’t recommend it. You already provided information of your bank account, you already called them to verify your information, confirm your email. Yet the phone rep asked me where am I when I made the transaction???? Asking me to send an identification??? Like what the heck??? My husband had this app and he didn’t have to go through this. You have been in operation for years as a remittance company. You put me on hold only to ask me questions that is not relevant in using your service. Asking me why I need to send the money??? What is it to you??? Have you heard of privacy??? You have my name, birthday, bank account info, email, phone number??? Like seriously???? I don’t recommend this company at all. I guess I’d rather go back to the old way of remitting money. This is just unbelievable. The amount of inconvenience you’re putting customers through yet you promote what suppose to be a “convenient” experience. Asking me to send your company photo ID and such. I suggest focus on your purpose and not on asking people nonsense questions. I will not ever try to use this company nor recommend this company to anyone ever again. FIX YOUR PROCESS!