DriveCentric Reviews

I have submitted a bug that states DriveCentric kicks me out of login everytime I close it. I have to enter email and password every single time I login. Which is a detriment when trying to get a deal up for “grabs”. I will send a message to a client it will go to a different client, when I go in to look. I will have leads issued into my name, I won’t get a notification, until it’s been in my name for over an hour after it’s went up for grabs because I didn’t even know to respond. I’m not sure how DriveCentric even got published on IOS with this many bugs.

This has got to be a joke of an app 90% of the videos being taken on DriveCentric are terrible quality another 80% of the time app won’t even upload the videos to send to customers so then it seems as though I am not responsive to customers limits you to certain amount of characters when emailing customers like way to limit me in trying to connect with a customer limits videos to two minutes so now if the videos do send I am spamming them bugs upon bugs upon bugs

I have to use DriveCentric all day every day for work. On the computer it’s a lovely system and I have no complaints. Overall it’s a great system just DriveCentric is terrible. Every time I try to open it it sits on the loading screen for 5 to 10 minutes. Every time I take videos DriveCentric crashes out when I’m trying to upload them and does not save them. DriveCentric also does not allow me to upload my own videos if I were to take them with my own camera app. DriveCentric seriously needs to be overhauled especially considering it’s used by major corporations. Honestly the functionality of DriveCentric in its current form is embarrassing.

This CRM does not address where most deals come from. Service and repeat customers. The service endless todo’s and no monthly calendar is just plain poor programming. It is said this was created by a car guy. Well he wasn’t a good one. I am
Adding to my review after having this CRM for a month it has only Gotten worse not better. It is difficult to desk, hard to meter a trade in. Just the worst CRM I have ever used.

Been using DriveCentric on my phone for a year when I’m away from my desk. This application needs work. First you can’t reply to your customer's email, you have to create a new thread which is annoying. Second, if you want to complete your work plan, you have to do it on your desktop because DriveCentric makes it impossible to see your completion, progress, or tasks.

I like DriveCentric . It seems the best part of the mobile app is being able to shoot videos similar to trade pending snap cell. I do wish vehicles could be saved to be resent, for example if it failed or you want to send a general greeting. They do not store in the video library. I also would like to see scheduled tasks in DriveCentric which currently can only be seen and access through the desktop app.

Could be better with license scanning you have a tiny barcode to scan on the license and it takes forever for it to scan. Also manually creating tasks, eleads created tasks for us automatically. We work with a ton of propel on a day to day basis it would be nice to look at your platform and have my daily tasks already laid out and ready to be actioned.
Respectfully,
Steven Vaughn

App is ~usually~ great, but lately I have been getting signed out automatically all the time and DriveCentric gives me error codes- not even allowing me to use it. Given my job is strictly related to using DriveCentric, it needs to be more reliable.

Worked fine but lately has been giving my staff and myself a ton of error messages when you click to look at notifications etc that pop up. Has become a pain to use. PLEASE FIX

Gets a little quirky; need to be able to see my progress of my work plan ( ie calls made, emails sent, etc.) like I can on desktop version.. Still WAAAAY better than Eleads app I was using at another location..I’m sure they are fixing some of the minor issues.

We need GIPHS via text and email, videos aren’t smooth with the conversion from HEIC files to watchable videos both text and email when sending to customers.

DriveCentric is terrible please fix the bugs, if not I’m sure dealerships are going to find apps that work, no dealership’s sales team are connected to cpus at desks were out and about, on the lot in service we need the mobile app to work. I’ve been waiting 20 mins for it to log me in. I’ve deleted and re installed and nothing. Just throwing error messages.

Really great app when paired with the web application. It does leave some excellent features I use daily out though. Thing like firing the genius are features I miss and re-assigning people would be useful in app.

Been selling cars for almost 10 years now. Most places I’ve been has used CDK. This system blows them all out of the water. Very good CRM

Hands down the best CRM I have ever used! I have used a lot over the years, and this is the most intuitive I have come across. Everything flows and works seamlessly.

We switched CRMs primarily because of the potential increase in functionality of DriveCentric over our previous CRM. We have not been disappointed! Not only does the DC CRM app deliver on the promise of easy video recording / sending, but as a manager I can see everything that is happening real-time, and make adjustments to my daily strategy on the fly. Very happy with it.

Between customer support, or having a system that is simple and easy for a guy like me to understand. It is perfect, and it is super adaptable which is also AWESOME!

Sometimes weird stuff happens. But overall very helpful app as far as car sales. Easy to use, manage, understand, self explanatory, and very helpful in terms of keeping the pipeline running.

I love video, texting and calling right through DriveCentric . Anytime one of my customers replies I get an alert and can instantly respond through DriveCentric . I believe the ability to connect and talk to my customers easier and faster is a difference maker for me and my business!

App keeps crashing around every1-2 hours. Annoying!