Absa Banking Reviews

1. Your new logo looks budget and you could of (read ‘should of’) let your customers know before you changed it.
2. All of a sudden references are no longer valid while they worked before the new app, what for?
3. Look at FNB app and up your game.. give me easy access to savings, investments, new products, etc
4. Really disappointed (not app specific) that Absa charges 20% interest on credit cards while giving 0.20% (yes 0.2%) on positive accounts.. using clients money to make 19.8% returns seems a bit selfish...
5. Also wish Absa would work ‘together’ with clients to say ‘hey, you got some cash, if you do x, y and z it can be more beneficial’.. ‘hey you’re spending 200 a month on an account but if you go pay as you use you would average 150 a month’, that sort of jazz.. with the amount of money you charge monthly you could really provide some insight as financial geniuses

I moved to ABSA because my previous bank had downtime issues and I couldn’t access my account but the same thing is happening here - AbsaBanking keeps coming up with an error and I can’t access my accounts, the call centre has zero indication and no assistance beyond reinstalling AbsaBanking . If your thinking this is going to make your life easier, prepare to be disappointed.

New app has removed the previous payment information from beneficiaries. As most of my monthly payments are to the same people for similar amounts - this is a must have feature. Is it possible to roll back to the old app until this is fixed?

Generally a good app that I use to interact with ABSA but has a software flaw where it gets dates wrong when I use it internationally- suggests date ranges and then reports an error when I use them, as I am using it in a different time zone.

I can never redeem/ transfer my awards . It often takes 2-3 attempts and I sometimes have to actually try again on a different day as it gives me an error message saying there’s a problem.

I wish the transfer were different. Currently when you look at your balance (to see how much money is available) and you select “Transfer” the ‘From account’ should be populated with the account you are currently viewing, NOT the ‘To account’! Or all the accounts should be selectable from the dropdown lists, a bit of a nuisance!

Other than that, AbsaBanking is functional, little bit slow getting data, but overall AbsaBanking is infinitely better than not having AbsaBanking!

When making a payment to existing beneficiary the first screen where I enter beneficiary reference and my reference is fine, but on next screen confirmation page both reference's are incorrect! The confirmation SMS is also incorrect!

When trying to send feedback from within AbsaBanking it says email not setup on this device, but doesn't tell me how to set it up.

Also no where in AbsaBanking that I can see the version of AbsaBanking to report the bug in. I appear to have the latest version.

I also cannot see all my contacts from AbsaBanking , only 10 or so..

I do not have the options for direct payments to my family members anymore

AbsaBanking has been remarkably improved over the years not withstanding major support issues by the developers. Now I must say AbsaBanking has matured and even better than my other banking apps. It can do with geo payments like the fnb app.

Ek het n lang sinvolle gesprek met n uiters bekwame en hulpvaardige persoon by ABSA gehad op die 16de September by name Stefan Masser. Ek het aan hom verduidelik dat die Achilleshiel in julle stelsel is dat skelms op my kaart in China koop sonder dat ek versoek word om die transaksie te magtig.
Nedbank het so stelsel.
Ek wens ek kan met iemand in julle IT departement gesels om die probleem te bespreek. Ek het die vrae indien die persoon die antwoorde het. Dankie vir julle hulp.
58 jaar n kliënt by TRUST en ABSA

Very helpful especially when you are not close to a bank, I am able to increase my daily limit , buy airtime or data etc. It is user friendly and convenient . Thank you so much for making our banking services easier .

The absa mobile app 2 factor authentication does not work and the only options you have is everything what the user could have done wrong but no selection for when AbsaBanking itself does not send the authentication - poor upgrade experience and inconvenience to your user base #thumbsdown

Great way to do mobile banking and update features

The re- branding might be one aspect of Marketing but you new app is an absolutely disaster.
1.I can no longer see transactions on bonds
2.The chat function doesn’t work unless you agree to chat about specific accounts you want to discuss ie. I have 6 accounts, I want to chat about more than two.
2.I can no longer see previous/last saved payments
3.I need to add my reference channel on each and every eft transaction
4.The entire app I’d bulky and harder to navigate.

The previous version was perfect, why not just rebrand it, instead of changing the interface.

NatB

Right, FNB’s app was downloaded on Iphone 12 pro max. On second attempt I had activated their banking app. Working great!! Wonderful experience!
Now Absa’s, oh boy, have re-installed AbsaBanking about 4 times now. And with each one I tried between 5-7 times to get verification…and it’s just running down the 60 seconds…waste of time…

You took a perfectly good app and changed it into something that doesn’t work at all! I hope the same wasn’t done to the bank. Every time you change something in AbsaBanking you get an error message or it says it can’t connect to the server. I wish I could get the old app back.

Unable to make beneficiary payment ever since the upgrade. Connection error message with every attempt.

Why do I not get a payment notification anymore????

It’s had technical issues for some time now. Deleted it.

Great app. Please include a feature on how I can maximise rewards. A breakdown of how we earn rewards would be nice as well.