Contact LastPass Authenticator Support

Beginning about three weeks ago, roughly mid July, 2021, a nasty bug surfaced which deletes all of your accounts stored in the authenticator and resets the app, after you respond to a push notification on your Apple watch. Sometimes, even though you have cloud backup enabled, you can restore from that backup and other times not. Furthermore, LP engineers are unable to restore the data if your data is deleted from the cloud. This does not affect your LastPass vault itself, just your ability to use two factor authentication with the LP Authenticator. Let’s hope they give this fix the priority needed, because the app is basically unusable if you have an Apple Watch paired to your phone. Also, the settings button disappeared from the app so there’s no way to turn logging on to report or troubleshoot the underlying issue if the restore from cloud backup fails.

I should have known this product would eventually fail me horribly. Like all of LogMeIn’s apps, this one also fails from a ridiculously labyrinthine maze of attempted and ultimately failed interconnectivity among LMI’s various apps. This worked well as a 2FA option for LastPass until I migrated to a new iPhone. Now I am stuck in an endless loop of needing to reconnect LastPass to Authenticator while Authenticator tells me there is no such account to restore, despite logging in and out of LA multiple times. Now I have no access to the financial accounts that require Authenticator for five days while a manual identity verification takes place. Beware and be wary, and also weary.

I’ve been depending on LastPass for years. When I had to replace my phone on short notice, I expected to restore the Authenticator app. But currently there is a known issue with “some” accounts and according to their support person who called me, there is no option other than to start over. So now I have 20 accounts I have to figure out how to regain access and restore MFA withOUT my codes. As a premium user this is extremely unnerving that the best answer to a paying user is to just start over, even though there is this known issue. Wish I could get a refund, but will be switching to another solution for sure.