BlackBerry UEM Client Reviews

This is the worst app in the history of apps and email on a device. I support this device for attorneys as it seems to be the only thing out there currently since the original Good app was bought by Blackberry. BUT YOU GOTTA HAVE A PLAN. They don’t. I consistently get calls for reinstalls. Most time if you delete the Work app and reinstall you can get back online fairly quickly. But there are all kinds of problems that vary from user to user and that could be anything from passwords not syncing to just slow to connect to the server. Request for access keys are displayed and when you provide the key it shows as “failed”. Early on BlackBerryUEMClient use to provide keys but now I haven’t had a key work FOR ME in years and we have had BlackBerryUEMClient since the purchase from Good! Why not buy Good and leave Good as it was. It was more stable than BlackBerryUEMClient. I can almost never get BlackBerryUEMClient to work for my users by simply providing a key or confirming that the AD account is not locked! Oh, Bring back Being back The Good apps.
BLACKBERRY BEWARE SHOULD SOMEONE COME OUT WITH A BETTER MODEL OR VERSION OF BlackBerryUEMClient EVERY ONE AND I MEAN EVERYONE IS GOJNG TO BE GHOST!!!👏🏼✌🏾

My agency just switched from mobileIron to this system, and so far I’ve got 15 users set up and loving it.

First things first: my agency runs its own UEM server and tested this and developed SOPs for a year. Then they pushed the SOPs to us in the field and advised us to test it out for a couple of months with non-VIP users and develop our own plan of implementation. Then we rolled it out. Getting the first device online took two days, but now I can provision a device and get a user’s PKI certs loaded in a matter of minutes. We can reset the device remotely, wipe work data remotely, and even control device policy and push apps to the devices. Far better than mobileIron in every aspect once you learn its quirks- absolutely no bugs once it’s set up properly. A lifesaver!

The entirety of Blackberry UEM is just awful. So many separate apps. And logging in passes you back and forth through several of them. And that’s when it works.

Often login fails. Often initial setup fails. Often activation keys are rejected. If it works, accessing email is slow - it takes up to 45 seconds just “connecting” before any emails begin to download. The login is cumbersome, and the suite of apps don’t support Face ID-only login: every time BlackBerryUEMClient restarts, you need to enter your password. And not your work domain password, oh no - it’s a separate password just for Blackberry UEM. And you can be sure you’ll have to change that password out-of-sync with when you change your domain password.

If your workplace uses Blackberry UEM then I guess you’re stuck with this, but man. It’s awful. There’s a reason why BlackBerryUEMClient has 1.5 stars on BlackBerryUEMClient Store. I’ve recently upgraded to iOS 13 and BlackBerryUEMClient has stopped working entirely.

The configuration was time-consuming and required multiple attempts. It finally was successful with some hand-holding from the local IT support at work. We believed Touch ID from BlackBerryUEMClient Store had to be disabled for a successful install.
In general, the application and services are an improvement over the Good application. The user interface colors are muted relative to Good (couldn’t stand the red). No issues after a few days. No issues with battery usage, either. I turned off unnecessary notifications and there is a battery-saving mode within BlackBerryUEMClient itself. I don’t understand the low ratings, which prompted me to write this review.

App stopped working on my wife’s iPhone 11, presumably since credentials at her work expired. While she put in a request to reactivate her UEM based credentials, I completely uninstalled all BlackBerry apps and data from her iPhone and updated her from iOS 13.3 to latest 14.5. Reinstalled UEM from AppStore and it almost bricks her iPhone. Repeating error message box: ‘Directory’ is no Longer Available.
You cannot kill UEM and it’s difficult to reboot phone since error box keeps popping up. You can tell there is some amateur programmer behind this. I suspect they are storing something in iCloud in a non-compliant way with no way for the user to manage iCloud usage.

I use BlackBerryUEMClient for configuring mobile device management and it works very well. I have been with BlackBerry for years and they have made a lot of improvements with activation and management. It just works - I am grateful for the lack of drama getting devices activated and for knowing said devices are secure. Thank you for continuing to strive to deliver more in ways regular people can understand and use! 🕯💫

Just downloading BlackBerryUEMClient and setting up an iPad with this for the first time has maybe a 20% success rate to complete without major issues. We have experienced a variety of simple issues from not recognizing devices, and arbitrarily removing permission to access some apps, to more major issues like deleting accounts causing the iPad to completely wipe.

If you have any say in what app your company decides to use, and you willingly choose this, you have only your self to blame when no one comes to the break room to have birthday cake with you... because they all hate you for making them use this broken app.

The Blackberry EUM app breaks important usability features that make smartphones powerful tools. BlackBerryUEMClient is supposed to empower business, but it is a MASSIVE usability setback. For instance, all email and calendar badge icon notifications are funneled through the same app, and the notifications clear immediately after viewing BlackBerryUEMClient . After exiting BlackBerryUEMClient I have no idea which how many work emails are unread and/or if any meeting invites are pending. There are so many more problems beyond this! I highly recommend avoiding BlackBerryUEMClient. Tell your IT administrators and business leaders to do the same! Avoid BlackBerryUEMClient!

I’ve been struggling because I couldn’t get to my work email and calendar on my phone.
Now with BlackBerryUEMClient the setup was smooth and seamless, I had everything installed on my phone in under 15min.
I’m accessing mail, calendar, and address book in a sandbox app on my phone that looks and works just like the native apple mail app.

I’m also getting Alerts on my phone when calendar appointments and emails arrive.

I can feel my productivity increase already.
************
3 weeks into using BlackBerryUEMClient and still loving it.
My current issue is that in the calendar app. No matter which day I select it always shows the current time marker.

The blackberry apps do not load properly. I finally got this to work but then the next time i accessed BlackBerryUEMClient , it went through the authentication process like i hadn’t put my credentials in. And it did it every time i accessed the apps. I would close BlackBerryUEMClient and access blackberry access or blackberry connect and it would open. Makes no sense. Now it won’t open at all. Screen is white when i try and open any bb app. You guys need to work this out. Totally frustrating and time consuming just to get a look at an email.

Hopefully somebody from BlackBerry team will read this as it challenging to get through to their online or phone support. This is the 2nd or 3rd Time in a month my blackberry UEM Clyatt has suddenly crashed and then I spent over an hour with my company is technical support to try to get it reinstalled after much effort to do so! Blackberry Ream: PLEASE fix BlackBerryUEMClient to be far more stable for enterprise client usage!!

Seems like UEM Client deletes most of its policy objects, then hasn’t the sense to fetch them again when it detects them as missing, resulting in an install that breaks all apps that depend on the missing objects. I’m on my fourth activation, always breaks after a few days. BlackBerry are supposedly “on it”, but people have been reporting problems that seem to match this description for a very long time. A significant number of colleagues have the exact same problems I have.

Notifications tend to break with most every update. You just stop receiving them until they finally fix it again. I installed today’s update hoping it would fix notification issues from last week’s update. Instead BlackBerryUEMClient just crashes once opened. Really poor product and I hope my organization chooses a new vendor soon.

I have to use this tool as it is the only approved mobile email client we have, but if you are just looking - KEEP looking! The tool will give a notification that you got an email - shows sender and part of the title. When you open BlackBerryUEMClient to see the email, the fastest I have ever gotten to see the note is 3 minutes. Typically closer to 5 min... the note I am waiting on now is now 7 minutes and it is still not loaded... Just says “Connecting”

If you want decreased productivity amongst your workforce and increased frustration and work for you IT Support Department, then this is BlackBerryUEMClient for you.

BlackBerryUEMClient is barely useful and frankly more frustration than its worth. You can have a full four course meal in the time it takes from header notification to actually delivering the email into the client.

RIM you need to go back to the drawing board on BlackBerryUEMClient or you face total irrelevance in the business marketplace.

This is the worst application I have ever had to use on any platform. I have tried multiple times to activate the application and it keeps erroring out. This is despite having deleted and reinstalled many times over the past couple of years. I suspect it has something to do with the latest iOS upgrade and BlackBerry not being compatible – again.

I’ve been using email security apps for a decade and would rate the UEM poor due to:

-Painfully cumbersome, complicated install
-Award functionality on an IPhone X - some daily needed functions are either hit or mess and work in part or don’t work at all and useless.
-If I thought it was worth getting and waiting for a fix I’d be more specific. But unfortunately it’s a better use of my and your time to recommend moving on or urging your employer to change the service if it’s not your call.

And when I was finally able to move on, IT CANT BE DELETED USING STANDARD IOS METHOD. I’m still looking for resolution on that.

A frustrating application that will expire your password and require you to obtain a new license. Then for no reason at all your password will no longer work and you’ll have to go through the relicensing again. There are many more issues when actually using the product but that’s for another review.

Absolute garbage app! You’ll get notified you have an email, be able to see that you received an email, but then the body of the email won’t load! This leaves you with being able to see who sent you an email and the subject line...but no idea what the email actually says. BlackBerryUEMClient is just as terrible as their phones were.

As a very tech savvy iOS user, I was shocked at the OVERREACHING and locking down of my phone and Apple Watch required for this to work. The Device Policy management used by my IT department made my Apple Watch inoperable without unlocking my phone first, LAME. In addition BlackBerryUEMClient itself on my phone required ridiculous password requirements which also ruin the user experience. No thanks

Blackberry for iPhone app is terrible. It’s slow, doesn’t sync up my passwords, and I request badge notifications and out of nowhere that stopped working. Was thinking of uninstalling and reinstalling but after reading the negative comments of those that did I’ll live without the badges.
BlackBerry had. Terrible product before and took the Good App after acquiring it to the dumps. Bad bad bad BlackBerry.

BlackBerryUEMClient and its companion apps promise access to work email, calendars, etc. What it actually delivers is having to remove and reinstall BlackBerryUEMClient through corporate IT every time there is any iOS update or even the smallest update on the corporate IT side. I have had to re-install the whole family of apps weekly for the last two months.