Contact BlackBerry UEM Client Support

by Urban Styles Barber Shop Sslon

This is the worst app in the history of apps and email on a device. I support this device for attorneys as it seems to be the only thing out there currently since the original Good app was bought by Blackberry. BUT YOU GOTTA HAVE A PLAN. They don’t. I consistently get calls for reinstalls. Most time if you delete the Work app and reinstall you can get back online fairly quickly. But there are all kinds of problems that vary from user to user and that could be anything from passwords not syncing to just slow to connect to the server. Request for access keys are displayed and when you provide the key it shows as “failed”. Early on the app use to provide keys but now I haven’t had a key work FOR ME in years and we have had the app since the purchase from Good! Why not buy Good and leave Good as it was. It was more stable than this app. I can almost never get the app to work for my users by simply providing a key or confirming that the AD account is not locked! Oh, Bring back Being back The Good apps.
BLACKBERRY BEWARE SHOULD SOMEONE COME OUT WITH A BETTER MODEL OR VERSION OF THIS APP EVERY ONE AND I MEAN EVERYONE IS GOJNG TO BE GHOST!!!👏🏼✌🏾

by MyNameWasTaken6391738

The entirety of Blackberry UEM is just awful. So many separate apps. And logging in passes you back and forth through several of them. And that’s when it works.

Often login fails. Often initial setup fails. Often activation keys are rejected. If it works, accessing email is slow - it takes up to 45 seconds just “connecting” before any emails begin to download. The login is cumbersome, and the suite of apps don’t support Face ID-only login: every time the app restarts, you need to enter your password. And not your work domain password, oh no - it’s a separate password just for Blackberry UEM. And you can be sure you’ll have to change that password out-of-sync with when you change your domain password.

If your workplace uses Blackberry UEM then I guess you’re stuck with this, but man. It’s awful. There’s a reason why this app has 1.5 stars on the App Store. I’ve recently upgraded to iOS 13 and the app has stopped working entirely.

by Zippyzen73

App stopped working on my wife’s iPhone 11, presumably since credentials at her work expired. While she put in a request to reactivate her UEM based credentials, I completely uninstalled all BlackBerry apps and data from her iPhone and updated her from iOS 13.3 to latest 14.5. Reinstalled UEM from AppStore and it almost bricks her iPhone. Repeating error message box: ‘Directory’ is no Longer Available.
You cannot kill UEM and it’s difficult to reboot phone since error box keeps popping up. You can tell there is some amateur programmer behind this. I suspect they are storing something in iCloud in a non-compliant way with no way for the user to manage iCloud usage.