Contact Jimu Support
Company Name: UBTECH ROBOTICS CORP
About: EAVISION is a smart hardware company.
Headquarters: Suzhou, Jiangsu, China.
Jimu Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of UBTECH ROBOTICS CORP
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit uKit EDU Website
Privacy Policy: https://www.ubtrobot.com/us/private-policy
Developer: UBTECH ROBOTICS CORP
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Can I trust Jimu app?
Protect your data and wallet. We investigate the developer's website (Ubtrobot.com), verify they're legit, and uncover hidden scams or complaints.
4 Most reported problems 😔💔
My son's robot has a defective control box/battery- can I get a replacement?
App good but toy has so many missing pieces
by Sstgibbs
App good but toy has so many missing pieces!!!! In the end we had to be creative and find pieces from our existing lego collection to complete the robot then once it was completed, the Bluetooth could not find it!!! We had fun building it but it is sooo disappointing that we can’t make the robot work. Also, the kit was sealed and looked notMal on the outside but once you open the box, we were so surprised to see that the pieces were in ziploc bags!!! What the heck!!! Is this a return and they tried to resell it????? No wonder many pieces were missing!!! What a disappointment!!!!!
Can’t even download instructions
by Oliver 3&6*&+=&%#9
So excited to open the Champbot kit on Christmas—only for it to be a non-starter. Downloaded the Jimu app on a brand new iPad. That’s as far as we got. The instructions will not download; keep getting “download model error.” And there are no instructions whatsoever included in the box, so we can’t even build the robots, let alone operate them. Disappointed is an understatement. Completely unusable $100 gift if the app doesn’t work!
Just awful
by Lapecosita
This company just pretty much ruined my 7 year old Christmas. We have been unable to get the app to download anything - including the instructions for building the robot. I keep getting a “failed download” message. I have tried several Apple devices to get this to work without any success. Considering the number of users that have experienced the same issue, Apple should consider the validity of this app and its compatibility with Apple products.
Have a Problem with Jimu? Report Issue
Why should I report an Issue with Jimu?
- Pulling issues faced by users like you is a good way to draw attention of Jimu to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Jimu customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Jimu.
