Contact Goldie Support

by JBruno3

If you are successful and have many clients Goldie makes you pay extra for text messages. Don’t go over 160 characters or Goldie makes you pay. Goldie sends 2 messages per booking. And then another if it is new client. Sure you can pay for more. But I promise you that you will blow through them. I purchased 250 more messages and suddenly I had none after a week. Contacted them and same runaround. I love red my message count to 112 and still team out. Bought a year and not I am screwed. Can not get a refund because I am 4 months in. Used to work fine!!! Goldie offered to refund my money but I would have to go through the apple App Store. Guess what?!? Too much time has passed for apple. So I am screwed. I will NEVER recommend this app. I guess it is good if you only have 10 clients. Shame on you Goldie !!!

by Is_lucky

I use this app daily for scheduling clients for work… but for paying $10 a month it should include a few more things, especially the auto reminders.. Also sometimes the app has a glitch, almost like it’s froze up!??!? UPDATE…. I recently switch to the premium plan….. not only does it not send out the extra reminders…. however, they did try to fix it I think? But is ended up not working… On top of you only get 500 messages per month to be sent out via automated…. Anything more cost extra and won’t allow you to send out manually…. SERIOUSLY IT WAS THE ONLY REASON I UPGRADED TO THE PREMIUM!!!! I don’t have time for this especially running a salon with 7 workers, and having 2000+ clients of my own! I’m switching to square booking. Thanks for basically robbing me and having an app that only works half the time! 😐

by Fernandaesthetician

I subscribed to the app for 1 month to test it out. I currently use another free app, but Goldie was recommended to me and I decided to buy it for just 1 month and if it met my expectations, I would subscribe to the annual plan. I really liked it, but the screen with the summary of services and the total is very confusing. The application does not detail the value of each service, showing the total outstanding balance. Instead, it shows all the services (without the values ​​for each one) and the total final balance. And you cannot know what was charged for each service. Sometimes we apply different values ​​for different customers. Anyway, the payment screen could be better structured, with the values ​​of each service and the final value. What's the use of the value of the variable in the service registration if I can't change it at the time of payment? I use Square Appointment and the payment screen is completely broken down by each service and its value, which can be changed at the time of payment.