Contact Hotmart Support
Published by Launch Pad Tecnologia e Servicos S/A on 2023-12-05 About: With the Hotmart app, content has no bounds, whether you want to expand your
knowledge or build a digital business.
Access all the content you’ve
purchased on Hotmart, wherever you are, even offline.
How to Contact Hotmart Customer Service/Support
Listed below are our top recommendations on how to get in contact with Hotmart. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Hotmart. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Launch Pad Tecnologia e Servicos S/A
100% Contact Match
Developer: Hotmart Company
E-Mail: [email protected]
Website: Visit Hotmart Website
100% Contact Match
Developer: Hotmart
E-Mail: [email protected]
Website: Visit Hotmart Website
Reported Issues: 24 Comments
By Pen Cork
2 weeks agoHi, I thought I was purchasing an iPhone 15 from an Amazon add on Facebook and ended up being charged on my PayPal account by HotMart for something I have no clue about and don’t want. I’ve spent half the day going round in circles trying to email them and PayPal but getting no where. The virtual assistant HotMart provide is useless!! I want an immediate refund .please can you help me. Thanks Pen
By Deborah McCormick
2 months agoI have been trying to cancel my subscription since August but I keep getting charged I want my money back I am going to report this to my back to see if they can get it back from you. I am reporting it as "Spam" Thank you Deborah McCormick
By Michael Jarmon
2 months agoI have cancelled my subscription but you keep trying to deduct from my checking account. Please contact me ASAP. This is very frustrating to me!
By Juawan Jordan
3 months agoCan’t open app I got
By Janice Maloney
3 months agoThey are saying time has elapse and I order on Jan. 2, 2024.They have no way to contact them directly.
By Joseph Colish
3 months agoI have to speak to someone for 3 days now I've invested over 20 hours trying to get the product that they've already charged me for. Now they're saying it's too late to get a refund. This is bullshit this is all it scam. Somebody do something about this company they are scamming everybody.
By Dennis Patrick
3 months agoAm trying to talk with real person I don't want to talk through my email or my text so I have the number to talk with I have a order place on 1/1/2024 and I have not gotten it
By Suzette Williams
4 months agoThis company taking people money I spend 80 and I cant assessed my product and I requested a refund and am not seeing my money reflect in my account, am going report this company
By Brandy Miranda Nelson
6 months agoI want my account cancelled ASAP!
By Alexandrea Trahan
6 months agoI have requested 3 refunds from y'all and I still haven't received my money back to my card..nor had any emails from y'all about it. I'd like this issue resolved ASAP!!
By Priscilla Bird
6 months agoUsed to be able to access my purchases on both my laptop and on the Hotmart App on my tablet. Now tablet says 'sorry - because of its privacy settings, this video cannot be played here'. Customer service cannot be accessed as it will not accept any typed message, and all emails are non-reply
By Millicent Demeritte
6 months agoThis site is BOGUS! I have tried to cancel my purchase since the day I received the email. I cannot maneuver through the program. It is very difficult. I asked for a refund, however, no one even responds. I have put through several requests. I think it is time for the BBB. Everyone should report this process!
By Stephanie Thompson
6 months agoI have not received my order
By Cindy
6 months agoThe weight loss site I bought into is fraudulent, phising or malware. Why do I say this? Because my computer security will not allow access. THANK GOD! However, I sent a request a day after purcase for a full refund. Never heard a thing. Just found a site to request my money. But they want me to contact the creator for one of the several charges.....saying the refund timeframe has expired. How could it expire when I sent the email the next day? And how can I contact the creator without computer access to his site????? I want all of the $140.78 refunded. I will pursue it with other means if I don't recieve it.
By Dan Lynn
7 months agoI paid 153.00 to have social cash put into my bank account hot art has my money but no transfers have been sent.
By Brittany Cantu
7 months agoI tried to get refund but ur sending my money to another card that isn't Even mine I don't have a master card
By ΜΙΚΕΣ
8 months agoI want to cancel my account subscription
By Petra Lepper
8 months agoHallo ich habe sie mehrmals angeschrieben,es geht um eine stonierung und 2 Rück Buchungen folgender Beträge die noch nicht auf das Kreditkaten konto zurück gebucht sind Leider bekam ich von Ihnen bis heute keine Rückmeldung von den emails vom 29.07.2023 Lepper Petra DE37 5139 0000 0225 7538 14 Verwendungszweck AF-Fortgeschrittenen P NLD Nederland EUR 15,46 Umsatz vom 15.07.2023 MC Hauptkarte Wertstellung (Valuta) 17. Jul. und Zahlungspflichtiger Lepper Petra DE37 5139 0000 0225 7538 14 Verwendungszweck PROTOKOLLFACTORX NLD Nederland EUR 67,83 Umsatz vom 15.07.2023 MC Hauptkarte Wertstellung (Valuta) 17. Jul. Ich habe meine Bank beautragt für die Rückbuchng der beiden Beträge, Mit freundlichen Grüßen Petra Lepper
By Winifred Fritzler
9 months agoI have been trying to request refund. They give me a code but system does not go back to where code is to be applied. Have to start over and that code does not work. I have contacted my credit card company and put a dispute on the charge.
By CLAUDETTE Charlebois
1 year agoI want a refund for Nerveux Grec. I did send an e-mail toZavatte yesterday and he told me that I could have refund . The product is an-electronic book,it was suppose to be just a download for free. I did not give him my credit card. Please refund my account. Thank you.
By Mary Smith
1 year agoVery fraudulent business practices as I’m unable to cancel my subscription and get refund I only have to march 3/23 they sent me a code number to my yahoo account but I had to exit expert help to get it and it will not copy 🥵 so I’m forced to log in again to get expert help and there’s no contact number to a person who can assist it’s a biggest scam I purchased
By Beto_Carvalho
Very, very buggy platform
The platform is unable to send an email to my purchased email address. Yes, I checked my spam folder and had someone email me to that address to make sure it was working. So after spending $39 dollars buying a course I can’t access it and can’t even submit a ticket related to that account (since I won’t get replies). Basically, my money is stuck, I can’t access my content, and I can’t get help. This is unacceptable.
By Dayancita510
Tanning training
I’m really upset about the customer service you have. I gave you 5 stars and the reason I’m changing it to 1 star it’s because you offered a free complete class with certification if I sent a video telling my experience about the tanning class, I did and the answer was “I can help you with your questions tru WhatsApp “ so.... you are just getting reviews offering something that you obviously can’t give!!
By marlyrossana
the worst app and service
I bought an online program that uses this platform. There is no way that I can access the material from the app .. it always says that at this moment I cannot connect to try later. I enter the computer and if I can access. but from the phone it is impossible. I'm talking to the company to change their service provider. The app is lousy
Have a Problem with Hotmart? Report Issue
Leave a comment:
Why should I report an Issue with Hotmart?
- Pulling issues faced by users like you is a good way to draw attention of Hotmart to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hotmart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hotmart.
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