Soompi app not working? crashes or has problems?

Soompi Status

Last Updated on 2021-05-20 by ViKi Inc.

I have a problem with Soompi

Are you having issues? Select the issue you are having below and provide feedback to Soompi.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of Soompi Problems 😠👌🔥

- App interface is not optimized for iPad and lacks dark mode feature

- Users experience frequent sign-out issues

- Lacks individualized notifications for comments and fan club updates

- Technical difficulties and ongoing bugs affect user experience.

Have a Problem with Soompi – K-Pop & K-Drama News? Report Issue

Common Soompi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Soompi app on iOS and Android devices. Solve all Soompi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Soompi iPhone Issues and Solutions

Soompi iOS app crashes, not working, errors
Soompi iOS app network issues
Soompi on iOS has black/white screen

Soompi Android App Issues and Solutions

Soompi has errors/crashing/not working
Soompi server network connectivity issues
Soompi has black screen

Soompi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Soompi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Soompi app crashes or not working on Iphone (iOS):

Close and restart the Soompi app on iPhone
Update Soompi app to the Latest Version for iOS
Uninstall and reinstall Soompi iPhone app
Update your iPhone to the latest iOS version

Fix Soompi on iPhone unable to connect to server/internet connection issues::

To resolve Soompi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Soompi black/white screen (blank screen) on iPhone:

Follow the Soompi iOS app troubleshooting guide Here →

Soompi Android App Issues and Solutions

Fix Soompi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Soompi app issues:

Force Stop the Soompi App
1. On android, goto "Settings" » click Soompi app. » click "Force Stop".

Update Soompi to the latest version on PlayStore

Clear Soompi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Soompi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Soompi.

Fix Soompi unable to contact server/ Soompi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Soompi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Soompi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Soompi on android.

Solve Soompi black/white screens issue on Android:

Follow the Soompi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ViKi Inc., developers of Soompi.

About this app

Keep up with everything happening in the world of K-pop and K-drama: breaking news, trending releases, quizzes, and exclusive featured articles! Download the this app app and no matter where you are you can see all of the latest K-pop and K-drama updates at a glance. Do you always feel like you’re a step behind the latest news? You can follow the fan clubs of your favorite artists, and never miss a thing! Don’t worry - we’ve made our app for you, the eternally-out-of-the-loop fan! Sick of being schooled by other fans? Did BTS just tweet an adorable photo? Will BLACKPINK have any more member solos? Is GOT7 coming to a city near you? Is EXO really making a comeback? It’s your turn to school them. Bam.