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by Golf Cart Masters

I spent $3800 on my GW security system and I’ve had many issues so let’s start with bought this for our shop as an upgrade from my old Swann system although Swan security system was not what I expected their customer service was pretty good. GW security has been nothing but a headache as far as networking to my mobile devices to monitor our business it seems that I can connect and I only see one camera in the list and when I attempted to access it and goes off-line please do note that I have one of the fastest AT&T fiber Internet so does not an issue there I also have AT&T mobile service and regardless how I connect I cannot seem to be able to access all the cameras while away from the shop. I tried many things such as setting up a static IP it did not work I tried to reset the system multiple times still did not work I called GW security USA over 35 times and not one single callback I’ve waited on the line for over 40 minutes a couple of times and nobody picks up it’s too bad because the quality of this device is pretty good but if you wanna monitor from abroad good luck

by ThereByAir

Very non-intuitive user interface, inadequate manual and help files, but mainly… doesn’t work! It has connected to my cameras sporadically, so I know it can, but at best it’s only been available less than 10% of the time—and lately not at all. No amount of resetting, reinstalling, etc will restore it. After all the time, effort and expense to set up my 4-camera wireless system, it’s really disappointing to have no remote monitoring capability, which I really counted on. Nothing worse than hearing a bump in the night and having RXCamView tell me—per usual—that my cameras are all “offline”, when according to the base station they’re just fine (which I had to come downstairs to verify; so much for security). Due to this very weak link, I now have to rethink my entire camera system. My recommendation is to steer clear of the off-brand hardware (from a national bargain outlet) this app is paired with and go with a professional installation, or at least a trusted name brand. Security is too important to trust to “sometimes, maybe” surveillance.

by Chris W Yuma Arizona

I am not to happy I have noticed that other people have complained about this same issue and This issue needs to be fixed ASAP so people can see the cameras when they are not home on there phone because I have issues with it not letting me see my cameras when I am not home please fix this App ASAP It will show when it wants to but not all the time and I I very dissatisfied with the app and the system and I am going to have to get a couple of cameras at least that are reliable and that I can definitely depend on please fix this problem ASAP still have issues seeing my cameras when away from home it works when it wants too they need to fix this issue