UniFi Reviews

Generally UniFi has a large degree of functionally regarding setup and control of your this app hardware. However, the appeal has exceeded the actual usefulness for me. Things that should be easy like searching for new access points or switches worked zero percent of the time. I had to go back to the desktop PC and web interface to made the new hardware adding process work. Likewise, something simple like adding your DNS servers (say openDNS) is not easy or intuitive. Much of the functionality is hidden under layers and layers of options, which is a undesirable thing when you have a mobile device as your user interface. I also feel like the screenshots for UniFi tend to appear very useful, for example monitoring specific traffic to social media sites, but in truth there is very limited access to this type of information through UniFi . In all fairness, I am not a network professional, which appears to be the demographic ubiquiti is catering to, but there is an expectation when you put some thing out on the Apple store, that it will be easy for your typical consumer to use. Networking is black magic and someways, so this is a very difficult task for the developer. My advice would be to consider less technical users when you develop your smart phone applications becauseI think these are the folks that will use these applications, unlike the IT professionals who prefer the desktop web based interface.

I am really happy to see an update and it all seems to work really well! It’s still miss several features, but I know they’re coming!

The problem I actually have are the colors. They are very bright and hard on the eyes, and I’m young. Maybe it’s the OLED screen on the X, but I think they are too bold in general. They just need to be a little softer. I do like the definition between the colors though. I love the new icons/tabs at the bottom of the screen. They look really slick.

I know this is also very nitpicky, but I really, really, dislike the new app icon; of a this app AP. this app is so much more that Access Points at this point, it’s an entire ecosystem and network. I really don’t think having an Access Point as the icon is appropriate and I just don’t want to click on it. It makes me cringe. Maybe it’s because it looks too much like a weird button? I’m fine if you want to update the icon (it needed it), but I really wish it would be reflective of the whole product line. The old icon was great. Maybe just some fresh colors and make it flatter. Less is more now a days, which I feel is how UniFi is headed, which I like, aside from that icon. Please, please, change it. Maybe a picture of a network jack? I don’t know, but not an access point that is so nondescript, that it looks like somebody’s poor implementation of a button.

So I’ve been using the this app mobile app for quite some time now and I find it quite useful when I can’t get to my laptop (or simply just too lazy to). More often than not, I’ve been getting all these device disconnected notifications from UniFi . Now I’ve noticed these for a while now but never really paid much attention to them to see what they do when you tap them...until now. So typically when I saw the notification I would simply open UniFi on my phone and just check all my client sites to see if everything was ok, and each time I do this, I see that each site is just fine. Then I decided, ok when it notifies me again, I’ll just tap the notification instead...only to realize it opens a random client site, but as you guessed it, nothing is wrong - all the devices are online and fine.
The notifications only display the MAC address of the device (as well as the type of device), but not the actual site.
So my questions are: 1. does anyone fine these notifications helpful/useful? 2. is it possible have it display the actual site that has the issue? 3. are these notifications delayed or false/positives?
Mind you when I look at each client site, I check the actual uptime of each device and never is there one that seems like it rebooted and the time has started over.
Just curious.

Thanks team! 🤟🏾

12/27 update: To developers: They ARE set correctly in the Protect app and I’ve told you that. It’s the this app Network app that’s buggy. this app Network has a mind of its own.

UniFi has so much potential but it’s been woefully buggy for almost a year. I’ve reported the bugs numerous times but the idiots who handle bug reports repeatedly ask for information I’ve already sent. Biggest issue: this app cameras. this app Network will NOT allow me to rename cameras. If I attempt to rename a camera I get a “Something went wrong…” pop-up and have to back out. Worse, it renders camera with parentheses or apostrophes as Xs. I used to have a cameras called “Front Porch (N)” and “Front Porch (S)” but those turned to Front-Porch-XNX” and “Front-Porch-XSX” about 8 months ago and those names no longer can be changed. I’m stuck with those names. I reported it back when it first happened and numerous updates later, Ubiquiti Network STILL can’t control any of the 11 this app cameras I have connected. I can’t adjust the IP addresses, either. Yep. If I try that I get that stupid “”Something went wrong” pop-up. Fix this!!

After a little research I recently installed a cloud key, 16 port POE switch, a this app security gateway and 4 access points. I’m an amateur and know just enough to get myself into trouble. This system rocks! It was Super easy to get going. It gives you a ton of information via UniFi (90% I have no idea what it is! But I’m learning) With a little Google search I can easily manage the system. Just this morning I got a STP alert and was able to easily (once I figured out what STP meant) find the issue and resolve it. It turns out that a SONOS player that was wired directly to the network was also communicating via wireless to another SONOS, wired to the network, creating a loop which was slowing the network. The system had already stopped the loop on its own. I simply unplugged one SONOS from the network and problem solved. The whole family is super happy with the new network and it’s speed (only limited by our ISP). I’m a Ubiquiti fan now!

Recently updated this most useful app on my iOS device. I am fairly new to the Ubiquiti World but, I’ve been diving in with both feet (and my wallet). I have been so pleased with how much better service that I’ve been able squeeze out of my low-bandwidth DSL circuit with the UDM. That being said - out here where we measure throughput success in the hundredths of a Mb/s (0.00 Mb/s) - the latest update which rounds the SpeedTest to the nearest Mb/s integer is less than appreciated. My upload speeds now report a big fat zero (which is accurate given the rounding and the contracted rate of <.5 Mb/s (~3 Mb/s Down)). I know the update is well intentioned by making the contracted service throughput rate more visible to set within the SpeedTest. I need a little more granularity than what the current version allows for. Please.

I started with a few this app AP's about 4 years ago. UniFi at first was more of a poor monitor of your network lacking any features. It has now become an indispensable tool. It is feature rich and allows for not only monitoring but setup of AP's and this app switches. No longer do you have to configure a device then carry it to a location. With UniFi you can do it on the spot. This is very helpful when configuring a switch as you can label the ports at the on the spot. We have also started using the cloud key and its integration is very good.

Plus - now you can also use UniFi to configure AP's without a controller. UniFi alone is a good reason to get this app access points. Very very pleased with UniFi and its amazing progress.

On top of all that they just keep adding more feature but keep it simple to use. These guys rock !!!

I had been hearing a lot about Ubiquiti’s gear from my work peers. Now that I finally gave in and purchased the gear necessary to replace my Cisco gear for my home network, I can see immediately why. The setup was the smoothest experience I’ve ever had and UniFi is the cherry on top. I wish I would have found it near the start of the setup, but as it is, I’m now sitting down after dinner watching TV and doing the final setting changes within mere hours of receiving all the gear from UPS this morning. Had this been for an enterprise network, this utility has many more features that I would turn on. Simply amazing the difference from my old network. The best feature of all is managing devices and clients from a single pane of glass from power up. UI is intuitive, simple, and feature rich. I’m never going back to Cisco!

The this app management app for iOS is very helpful and useful once the network is up and running. My particular use case for install - replacing an existing wifi network with a MAC-keyed cable modem - meant that UniFi was unable to handle the configuration workflow at install (to be fair the web app couldn’t either - its a limitation of the this app controller software in general, which doesn’t support MAC aliasing on the USG).

UniFi however is well behaved on iOS and the deep packet inspection stats are quite useful. One star deducted for inability of UniFi to perform initial setup (had to SSH into the Security Gateway and reconfigure it via CLI as well as well as set up the network using a hardline Ethernet from a laptop). Day to day management tasks and the addition of NEW hardware to a running network is smooth.

I want to start off by saying I almost never review apps, but people looking at this deserve to understand how well UniFi is supported.

UniFi has always had regular updates that both introduce new features and fix issues encountered. I’ve always felt this is one of the apps that has most definitely always had co start attention from the developer unlike most. They listen, they fix, they tweak, they modify the look and feel base on modern changing ways, I really can’t say enough good about it.

Are there bugs and issues every once in a while sure, but that’s a sign of evolution and they are always quick to address and provide future updates that address these and other concerns.

We recently installed the Ubiquity this app family of AP’s, Cloud Keys, Controllers, Switches and Routers to our Hotel, Construction office, Home and Museum environment. It makes a world of a difference to now be able to do a granular monitoring of our Wi-Fi services and be able to offer quality service over an enhanced bandwidth. From a distance, I personally can see how many clients are connected at all times, where they are connected, monitor how much bandwidth they are each pulling and react accordingly from a central location right at my hand tip, on a cell phone portal. This is power. It was a bit difficult initially to fully grasp and understand the concept, but now its life made simpler for our IT’s who know exactly what’s going on in all of our remote sites.

Great way to easily check and troubleshoot devices, make adjustments to AP or port settings, reconnect an IoT device and power cycle a port. The design changes between iPhone and iPad make sense, overall a great app. Searching for clients (by label, partial IP, etc) is really helpful.

I’d love UniFi to do everything, and that seems to be getting better over time, especially in supporting UDMP config. The display of switch ports can use some polish. Port aggregation displays only the first port as active and the connected device only shows on the last port, a visual cue they’re aggregated together and showing the client on all ports makes more sense. Nice to see where PoE is in use, would be good to see which ports are/aren’t PoE capable. For UDMP the WAN icon makes sense but no need to highlight LAN ports.

I’m really surprised by how much effort Ubiquiti puts into making their iOS apps look and work like iOS apps. Usually, network-related apps are cross-platform garbage fires, but this one is a welcome change! I can do just about all the administrative stuff I need from my phone, no browser required.

That said, the latest update makes the statistics screen useless. I do not, and will never, enable DPI for any reason. There are other statistics about my network that can be displayed without needing to deeply inspect each packet. In fact, Ubiquiti knows this, because they displayed some of those statistics on the statistics tab before the most recent update! Please don’t require DPI to show me the wireless client counts, graphs, etc.

I’ve used the this app system for a number of years now, and have been impressed with how development has continued to focus on integration of all features into UniFi .

However, with this most recent update, I have three major problems:

- All text labels have been removed in favor of an “icon only” theme in central app areas. This is really silly for those of us who have multiple systems to manage and don’t have time to keep re-learning icon sets as UI changes them. Bring back the labels, please!
- “Sites” button in upper right is now in a three dot menu alongside the primary site info. This is absolutely ridiculous. Again, as a managed service provider with multiple sites to manage, this is just an extra unnecessary step, and is not intuitive at all. Please make “Sites” a primary menu option available at ALL times from the main site overview screen.
- Can’t access alerts. There appears to no longer be a menu option to access the alerts generated in a site, so we have no idea what the alert is about and can’t silence it without going to a desktop computer. For reals??!? Needed to have someone who uses UniFi on a regular basis review before pushing this out... please bring back this functionality.

UniFi has nearly all features and functionality of the web-based Controller site (which there are many). I find that impressive, but more importantly, if I am in the field or any from my PC and need an answer on something quickly, UniFi comes through every time.

My only suggestion for those of us who host our controllers on third-party cloud servers (if this is even possible), is to provide an app version of the web-based SSH function (the Controller’s per site settings require that “Advanced Features” box be checked for this), that does not require authentication to access the CLI for an AP or switch.

Thank you and keep up the great work!

After switching to this app access points, our network reliability improved almost an order of magnitude. With a combination of the this app Pro and this app LR (long range) user complaints have dropped to near zero. A good portion is due to this excellent app and a cloud key to manage the system.

UniFi provides good detail on status, multiple log options, load statistics, and much more. One example of the many tools is the 'RF Environment' feature, which pointed out a significant outside interference on certain channels. By selecting RF channels away from the interference, dropouts and unexpected dead zones where eliminated.

This one of the best apps for wireless networking professionals, and this app continues to improve it.

I spent a lot of time customizing dashboards for myself and my customers. The latest update removes these customizations and replaces it with what Ubiquiti thinks is best for all. Problem is this new dashboard isn’t helpful at all and provides maybe one metric that’s worth looking at?

UniFi has enough other problems that I was content to silently use it in a pinch when I don’t have a full browser available, but this is ridiculous. Sorry if it sounds harsh, but to me it’s deserved. We pay a lot of money to buy into an ecosystem that promises flexibility and control over our environments, and this is so far from that expectation that I felt I had to speak up.

Happy to change my review but not without putting some control back in our hands or at least a very good explanation as to why the change is necessary (I’ve searched forums for a reason and they seem to be quiet on the subject).

I’ve been installing Ubiquiti networks for about 5 years now. At first I was just handed a bunch of equipment the first group of installers couldn’t figure out. It took a little research, and a lot of reading at first. I have now installed WiFi networks and point to point links all over our little island here in Port Aransas, TX. The network we installed at The Tarpon Inn & Roosevelt’s survived CAT4 Hurricane Harvey. It was probably the first network on the entire island to be restored after the storm (thanks to System 7 ISP being well prepared for Hurricane Season). As soon as power services were restored, we flipped the breaker switch, and all units came online within 5 minutes. 👍🤙

I set up a USG, Cloud Key, and UAP-AC-LR at my house over the weekend, without calling technical support from Ubiquiti or my ISP. I have no formal networking education. Your 12 year old could set this up by following the instructions, it really is THAT simple. And the amount of data and insight you get from the USG is simply stunning. This gives the average consumer, enterprise grade control over their networks.

If you have a cloud key or a this app Controller running on your network at home, UniFi has access to everything I would be able to configure at home. Truly amazing remote capabilities and UniFi seems flawless so far. Will update as I get more time with it! Overall so far, 5/5 stars. Extremely satisfied!

I’ve been hoping the last two updates would have fixed the issue where UniFi sees a new UDM Pro and wants to configure it. It’s been running since February. The this app Protect app does the same thing. I just have to keep closing the pop up every time I open UniFi . Really annoying for the Protect app.

Update: I’ve been communicating with Ubiquiti support regarding the issue of the UDM Pro appearing with a pop-up wanting to set up even though it’s already configured and working. They will work on the fix for the next update but it only appears if you have Bluetooth enabled on your phone. So until a fix is complete, just ignore the pop-up.

As is the case with every networking vendor I work with, supplemental mobile app support is treated as a secondary effort to their main management thick client or browser based interface. I’ve always believed this is an area where a vendor could really set themselves apart from the average crowd. Evidently it is not embraced as a strong enough competitive differentiator to warrant a rise above mediocrity. Meaning, no one in Ubiquiti sales management, or product management, believes a purchase decision will be swayed based on the merits of equal iOS app support to that of the browser.

Having said that, Ubiquiti has done a very nice job including the necessary essentials in their Unify iOS app support. I’ve found the interface intuitive, well secured w/ 2FA, and an extremely convenient alternative to my laptop for many things. When I can ditch my laptop completely, that will be a 5 star day. Not holding my breath but I remain optimistic. My last comment that hopefully someone at Ubiquiti will read.... “Thank you a million times over for finally adding upnp configuration support to the web client interface!” Keep up the good work.

The 4.6 update is pretty, but it makes UniFi harder to use. Networks are complicated with many options. By making the UI big and pretty, it’s also a lot harder to guess where that setting you’re looking for is. If this app loves aesthetics, then make it an option. Kinda like how gmail has “comfortable” and “compact” modes.

App continues to work well.

Responding to developer response: thanks for the reply. When I said “networks” I didn’t mean the menu option, I meant networks in general. To be more specific, with my feedback though let’s consider the Gateway Services menu. I’m on an iPhone XS. Big screen. I can see only 4 full items. 4! There are only 11. So instead of being a bit more compact and seeing everything in one view, I have to scroll down. It’s subtle, but makes things so much more painful to find. I’m constantly scrolling up and down thinking “did I miss it, or is it on another screen?” And it’s inconsistent. On the previous “settings” menu there is room for 9 items. It also seems to have generous padding, but it’s ok as all the items are visible.

And if it were my call, I’d put settings on the main menu bar and move statistics to “more,” but I’m sure you have data that supports your choice. For me, settings is used far more frequently.

Obviously Ubiquiti is the cream of the crop when it comes to hardware: great performance, reliability, style, and value all at once. Their app shows the same level of quality and attention to users and details. I love how well designed it is and how it uses standard components and iOS patterns very well, with only a few unique UIs where needed. It feels Pro. But most importantly, it lets you do what you need to do with your network on the go, with the right functions you need on mobile but nothing you don’t. Clearly they’ve done their homework (user research) on what this should actually be, and worked hard to make it great. Awesome company.

UniFi lets me do everything you would typically need to do while on a mobile device when it comes to monitoring and managing your network. I frequently use it to check the status of my APs, force reconnects on unruly devices (eg my WiFi-Thermostats), and get voucher codes for guests so they can log into my guest WiFi. I recommend downloading their other apps, most importantly the latest release: WiFiman (yes, that’s the name...). I’m using Ubiquiti products for a 1-family house with a detached stable and lots of land. Business users might have other requirements but I’m sure UniFi meets or exceeds those as well.