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by The REAL Andrew Reeves

I spent a lot of time customizing dashboards for myself and my customers. The latest update removes these customizations and replaces it with what Ubiquiti thinks is best for all. Problem is this new dashboard isn’t helpful at all and provides maybe one metric that’s worth looking at?

The app has enough other problems that I was content to silently use it in a pinch when I don’t have a full browser available, but this is ridiculous. Sorry if it sounds harsh, but to me it’s deserved. We pay a lot of money to buy into an ecosystem that promises flexibility and control over our environments, and this is so far from that expectation that I felt I had to speak up.

Happy to change my review but not without putting some control back in our hands or at least a very good explanation as to why the change is necessary (I’ve searched forums for a reason and they seem to be quiet on the subject).

by Hardworkingme

I’ve used the UniFi system for a number of years now, and have been impressed with how development has continued to focus on integration of all features into the app.

However, with this most recent update, I have three major problems:

- All text labels have been removed in favor of an “icon only” theme in central app areas. This is really silly for those of us who have multiple systems to manage and don’t have time to keep re-learning icon sets as UI changes them. Bring back the labels, please!
- “Sites” button in upper right is now in a three dot menu alongside the primary site info. This is absolutely ridiculous. Again, as a managed service provider with multiple sites to manage, this is just an extra unnecessary step, and is not intuitive at all. Please make “Sites” a primary menu option available at ALL times from the main site overview screen.
- Can’t access alerts. There appears to no longer be a menu option to access the alerts generated in a site, so we have no idea what the alert is about and can’t silence it without going to a desktop computer. For reals??!? Needed to have someone who uses the app on a regular basis review before pushing this out... please bring back this functionality.

by MusicManReview

Generally this app has a large degree of functionally regarding setup and control of your UniFi hardware. However, the appeal has exceeded the actual usefulness for me. Things that should be easy like searching for new access points or switches worked zero percent of the time. I had to go back to the desktop PC and web interface to made the new hardware adding process work. Likewise, something simple like adding your DNS servers (say openDNS) is not easy or intuitive. Much of the functionality is hidden under layers and layers of options, which is a undesirable thing when you have a mobile device as your user interface. I also feel like the screenshots for the app tend to appear very useful, for example monitoring specific traffic to social media sites, but in truth there is very limited access to this type of information through the app. In all fairness, I am not a network professional, which appears to be the demographic ubiquiti is catering to, but there is an expectation when you put some thing out on the Apple store, that it will be easy for your typical consumer to use. Networking is black magic and someways, so this is a very difficult task for the developer. My advice would be to consider less technical users when you develop your smart phone applications becauseI think these are the folks that will use these applications, unlike the IT professionals who prefer the desktop web based interface.