Contact Zoom Workplace Support

by Douglass Ray

I have paid for the pro license and pro telephone with a ported number. I can not use my telephone. I have called billing several times to tell them It is not working. Of course the billing department has no idea what is wrong. YOU CANNOT CALL CUSTOMER SUPPORT because you have to have 2 strings of numbers or the computer will HANG UP. You will not go any further without the correct series of numbers that the computer has to verify. They are “all out due to the covid pandemic “. This is October 1st. Bottom line...THERE IS NO CUSTOMER SERVICE. THERE IS NO ONE TO TAKE YOUR CALL.
unfortunately I have to give at least 1 star because there is no option for zero stars. The company should be shut down by the FCC for theft violations.

by Ng1943

I have been trying for several weeks to join a meeting, but my microphone will not work. I went through your help line, they went through the same thing I did to set it up, but it still will not allow me to do anything but listen. I need to be able to participate. Somehow, my microphone was disconnected. I’ll admit, I am a new user and may have done something wrong I. The original set up, but it should be fixable. No one else seems to have this problem. This is the pits.

by Len D 61

I have been in a vicious circle attempting to Zoom on my iPad, back and forth not accepting my password and requests that I change it, then rejects my new password telling me that I cannot use a previous password. Then WHY was it not accepted in the first place??? It continues to send access codes to my phone and still won’t let me in. Over and over and over. Perhaps a better system would work better,
Sincerely, Fed Up