🏷️ About: My Singtel app connects you to a world of everyday conveniences with all you need in one place. Manage services, pay bills, shop deals and more — anytime, anywhere.
It doesn’t work from a mobile app. You can’t rename the pdf file of the bill. It downloads the file in some gibberish file name. Moreover it’s very hard to send the bill via email, what’s app, WeChat, Line, Messenger, Viber. It is completely useless in the face of the fact that it’s attached and concerns a mobile device. To require the download and work to be done by computer is silly bordering on the ludicrous. Whoever has designed it obviously only uses a computer and does not use a mobile device as a smartphone but uses it as a phone only. It’s the most archaic structure that highlights the fact that the designer is not tech savvy at all. People use their phones not only to make calls but it’s myriad of applications - a smartphone. That’s why they pay the same amount for their smartphones as they do for a computer. It’s time Singtel woke up to that fact.
What a terrible app. I have four bills I would like to pay each month. For several months now MySingtelapp only takes you to the payment gateway and other bills you can't pay. Frustrating and makes want to switch away from singtel.
Can’t get my sim to register after 2 hours trying. Can’t get any customer service because I don’t have a registered sim. Total nightmare.
One of the worst apps ever! Confusing. Forces you to upgrade. Sometimes suddenly ask for password. Deletes accounts and you have to add them back. Just overall a very bad app!
- Chat has stopped working
- Bill PDF won’t load anymore
- Random extra charges aka “a promo expired”
- Random roaming charges with roaming fully disabled
- Cannot change or cancel my plan via MySingtelapp and as I’ve mentioned the chat is broken
- No notifications that a supposed “promo” has expired and they’ll start charging your for stupid items like Called ID, Voice Mail, AutoRoam etc
- Not possible to pay a bill with Apple Pay but only via some semi-broken payment service
I’ve deleted it twice and reloaded it, yet is still doesn’t work. The bill payment section just comes up with “Oops, Unavailable” and the service area is blank.
I have a brand new iPhone and MySingtelapp is worthless.
I stopped getting notifications for chats several updates ago, so I now have a bunch of customer service chats that ended halfway because I didn’t realise they posted a response until 30 min later. I realise they have KPIs to meet, but this is ridiculous
Just call them. Chatting them is a giant waste of time. The agents are not proactive about resolutions and unhelpful when trying to speak to anyone with any power to help. Download MySingtelapp so you can more easily call them and view your usage. Don’t download if you need any type of help.
Your new update makes it impossible for me to get past the initial sign in. After signing in it takes me to a page to agree to the T&C BUT the whole page doesn’t fit in my screen and it won’t let me scroll down. AND there’s no way to get past that agreement page. Hence, I can’t use MySingtelapp AT ALL. Please FIX. Thanks.
If you are buying a prepaid sim while traveling you probably need service asap. Do not buy the card from a convenience store. With this company you’ll struggle for hours with their self registration. The help service are just robots. Find a live mobile service rep who can get you going immediately.
latest version keep asking to turn off wifi to be able to identify the mobile number, which cause user been prompt this dialog every time they open MySingtelapp , and user need to login again every time they need to check something. The logged in status not able to persist. Super bad changes
MySingtelapp requires you to update (or otherwise you won’t be able to use it), every other week. Main purpose (and often sole purpose) of MySingtelapp is just to pay bills and the forced update is getting too much. Further more, you can’t use Amex to pay bills using MySingtelapp (you’ll have to use to web version to do so).
Forced to update app (142meg) via Roaming before can log in. When you buy roaming, can get a message saying “having a problem now”, but then no warning a day or 2later that the purchase STILL didn’t go through, so instantly get changed $10 when your previous package expires & it switches to pay-per-use. The whole system is setup to hard to use, and to sneakily charge you $$s for mistakes.
The login experience is most bewildering with one pass needed for something’s and having to connect to a Singtel network for others.
I was regularly using MySingtelapp to sync step data, but for the last 2 weeks (and even after updating and even reinstalling MySingtelapp ) step up doesn’t sync saying not connected to Singtel network when I very much am
Not sure if the developers even read the feedback, but posting if they do.
Recently a function to encourage walking was added to MySingtelapp . However, I was unable to use it while using WiFi, even when I’m overseas. To quote customer service - ‘You will not be able to sync steps by connecting to Wi-Fi. However if you are overseas,you will be able to sync your daily steps if you are roaming with Singtel.
While overseas, we recommend subscribing to one of our ReadyRoam data roaming plans for an affordable and convenient way of staying connected to access StepUp.’
Am deleting MySingtelapp .
Not sure why the penchant use of teeny tiny font size. Not everyone is 10years old and can see properly. There should be an option for larger font for the disabled!!
I think MySingtelapp is great, overall. I travel frequently, every other week, and I find MySingtelapp very useful.
Two major annoyances though, one worth two out of three stars off.
- App is very slow. Unbelievably slow, even though I'm in their home network, just a couple of hops away from the server. I just don't get it, how could they make it so slow? That must have been intentional!
- The worst offender of the well-designed UX are ToS and full-on App walk-thru guide that are triggered on every app update and sometimes in between, it seems.
This is the most annoying thing ever!
Here's what I mumble to myself as I fight through 20 taps of on-boarding: "I've been a customer for 4 years, bought two iphones from you, pay you 300 bucks a month on average and sure as heck I launch an app at least several times a month. For god's sake, STOP!
I can’t believe it’s 2022 and CIS customers still can’t sign up for OnePass access. These are not corporate accounts. By SingTel’s own terms of service, they’re individual accounts that get corporate group rates. Without OnePass, the ability to see services or bills is extremely limited. I want to say SingTel is still run like a public utility but Singapore’s utilities are better run than this.
Found this very useful to manage my account especially for overseas travel when switching on roaming.
Pitfalls are only being able to pay bills up to $1000 (not a problem for the average user I Guess) and the address update doesn't seem to work as well as remembering the credit card paid from.
Overall really useful.
Exceeded my expectation, an informative and user friendly app that greatly help to view my Singtel mobile account anytime. Great app!
No. My Singtel app does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 2,098 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.1/5 . Justuseapp Safety Score for My Singtel app Is 0.0/100.
No. My Singtel app does not seem legit based on our analysis. This conclusion was arrived at by running over 2,098 My Singtel app User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for My Singtel app Is 0/100..
My Singtel app collected the following data from you:
My Singtel app connects you to a world of everyday conveniences with all you need in one place.
Manage services, pay bills, shop deals and more — anytime, anywhere.
