Contact My Singtel app Support
Company Name: Singtel Idea Factory Pte Ltd
About: My Singtel app connects you to a world of everyday conveniences with all you
need in one place. Manage services, pay bills, shop deals and more — anytime,
anywhere.
My Singtel app Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Singtel Idea Factory Pte Ltd
Verified email ✔✔
E-Mail: ccweb@singtel.com
Website: 🌍 Visit My Singtel Website
Privacy Policy: https://www.singtel.com/personal/mobile-app-data-policy
Developer: Singtel Idea Factory Pte Ltd
3 Most reported problems 😔💔
Singtel bill app
by Eas888
It doesn’t work from a mobile app. You can’t rename the pdf file of the bill. It downloads the file in some gibberish file name. Moreover it’s very hard to send the bill via email, what’s app, WeChat, Line, Messenger, Viber. It is completely useless in the face of the fact that it’s attached and concerns a mobile device. To require the download and work to be done by computer is silly bordering on the ludicrous. Whoever has designed it obviously only uses a computer and does not use a mobile device as a smartphone but uses it as a phone only. It’s the most archaic structure that highlights the fact that the designer is not tech savvy at all. People use their phones not only to make calls but it’s myriad of applications - a smartphone. That’s why they pay the same amount for their smartphones as they do for a computer. It’s time Singtel woke up to that fact.
Forces you to use their data roaming service or no service
by UWOT
Recently a function to encourage walking was added to the app. However, I was unable to use it while using WiFi, even when I’m overseas. To quote customer service - ‘You will not be able to sync steps by connecting to Wi-Fi. However if you are overseas,you will be able to sync your daily steps if you are roaming with Singtel.
While overseas, we recommend subscribing to one of our ReadyRoam data roaming plans for an affordable and convenient way of staying connected to access StepUp.’
Am deleting the app.
Poor login experience/ Step up doesn’t work
by Aalok-d
The login experience is most bewildering with one pass needed for something’s and having to connect to a Singtel network for others.
I was regularly using the app to sync step data, but for the last 2 weeks (and even after updating and even reinstalling the app) step up doesn’t sync saying not connected to Singtel network when I very much am
Not sure if the developers even read the feedback, but posting if they do.
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- Pulling issues faced by users like you is a good way to draw attention of My Singtel app to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a My Singtel app customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Singtel app.
