Cortana app not working? crashes or has problems?

Cortana Status

Last Updated on 2020-06-29 by Microsoft Corporation

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Common Cortana Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cortana app on iOS and Android devices. Solve all Cortana app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cortana iPhone Issues and Solutions

Cortana iOS app crashes, not working, errors
Cortana iOS app network issues
Cortana on iOS has black/white screen

Cortana Android App Issues and Solutions

Cortana has errors/crashing/not working
Cortana server network connectivity issues
Cortana has black screen

Cortana iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cortana app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cortana app crashes or not working on Iphone (iOS):

Close and restart the Cortana app on iPhone
Update Cortana app to the Latest Version for iOS
Uninstall and reinstall Cortana iPhone app
Update your iPhone to the latest iOS version

Fix Cortana on iPhone unable to connect to server/internet connection issues::

To resolve Cortana network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cortana black/white screen (blank screen) on iPhone:

Follow the Cortana iOS app troubleshooting guide Here →

Cortana Android App Issues and Solutions

Fix Cortana not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cortana app issues:

Force Stop the Cortana App
1. On android, goto "Settings" » click Cortana app. » click "Force Stop".

Update Cortana to the latest version on PlayStore

Clear Cortana App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cortana app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cortana.

Fix Cortana unable to contact server/ Cortana internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cortana » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cortana » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cortana on android.

Solve Cortana black/white screens issue on Android:

Follow the Cortana android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Microsoft Corporation, developers of Cortana.

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About this app

Achieve more with less effort—your personal productivity assistant helps you get things done, stay on top of what matters, and do your best work! this app will help you manage your calendar, send emails or texts, and deliver on your commitments so things don’t fall through the cracks. Achieve more with less effort—your personal productivity assistant helps you get things done, stay on top of what matters, follow through, and do your best work! Your assistant can also help you find info, manage lists, and give you reminders.