JBL Headphones app not working? crashes or has problems?

JBL Headphones Status


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⚠️ Most reported problems ⚠️

Not working
68.5%

Something else
11.0%

Login
7.7%

Audio
7.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of JBL Headphones Problems 😠👌🔥

- Volume buttons do not work once voice assistants are selected

- App does not locate headphones

- Cannot adjust settings without app locating headphones

- App has not been functioning properly for 4 months

  78 Reported Issues: 😵🆘🛟🚨📢

MrMro
2024-11-14

Can't connect to the app

Babrak
2023-12-10

Jbl app can't find my 125tws, Bluetooth pair with phone works fine music is okay but app can't find my headphones

Bibe Cristian
2023-11-19

I got the JBL Reflect mini NC and doesn't Connect to the app but they work in my mobile phone

KC
2023-11-10

I have tunes115 and it can connected to iPhone but cannot link to JBL headphone app

Ed
2023-11-08

Jbl Tune 100tws will connect to Bluetooth and play music, however cannot connect them to the app? It seems like a massive problem everyone is experiencing, why hasn't this been made a priority to fix? Why advertise all the things you can do on the app just to not care about people not being able to actually use it?

Shay Young
2023-10-29

my earbuds are connecting to my phone but i cant select them to edit any of the sound settings. the sound settings arnt how i like them to me and this is causing me a gratebit of frustration. is there any way that i can work this out quickly.

Jerry Schulz
2023-10-25

The app lists the ear buds but will not open detail screen to adjust.

Donna
2023-10-07

App not picking up headphones

Xabier
2023-09-29

I got the JBL Tune 760 NC and i want to Connect to the app but they doesn't Connect to the app but they work in my mobile phone

Michael
2023-09-18

the app cant find my earbuds live free2

Brett Keetch
2023-09-13

I can connect with bluetooth and listen. Can't connect to Tune225tws with the App. It's driving me crazy do I return them?

Tim Ashmore
2023-08-21

im trying to find info on pairing my new 510bt headphones to the bt transmitter on my electric guitar. the only thing ,other than basic bt instructions, I can find is how bad the app and customer registration of products services at jbl\harmon is how bad the customer service is. Ive tried no les than 4 times to register several flip speakers for warranty. but have NEVER NOT ONCE been able to register any(6!) of my speakers. please help. this will be my last experience with my favorite sound product if you will not help me. I love the jbl line of audio products but cannot afford to keep throwing good money after bad service. I hear that Sony is a not so affordable alternative..

Ivana Markic
2023-08-20

My JBL App doesn’t want to react on any touch or enter the headphones settings

Rene Flohr
2023-08-14

I just got my JBL TUNE 510BT wireless headphones, but can't add them to the JBL app.

Guy Goldman
2023-08-09

my live pro+tws is connected to my Samsung phone. on the JBL app it shows my earphones but after a few seconds it says it is not connected and I cant use the advanced features such as noise cancelling and so on

Cheese
2023-08-07

I have the JBL Wave 200TWS i installed the app went through the whole process step by step and when i attempted to connect my headphones to the app it wouldn't find my headphones please help

Mohammad Jahangir
2023-07-24

Jbl wave 200 tws app not working have tried so many things but can't connect any way. If you can't connect money to your app, what advice do you need?t working

Andre
2023-07-11

App not find headphones

Veronica Cyrila Louis
2023-07-08

My JBL Tune Flex cannot properly connect with the JBL Headphones app. I can play music and it’s connected to my phone but without the app I can’t adjust the base and equalizer.

Dominique Eckert
2023-06-29

Hello, I am trying desperately to connect my JBL Wave Flex headphones to the JBL app on my Samsung Galaxy A53. The earphones connect just fine to Bluetooth but the sound level is very low even when I set it to the maximum. I think this is a setting issue because at the beginning it didn't use to be so low. I googled this problem and found that the sound can be adjusted using the JBL app, which I then installed on my phone; however even when the earphones are correctly connected to Bluetooth (I can hear some sound), the JBL app will not find any connected device. Can you please let me know how to proceed?

Steve Goyette
2023-06-21

Like many others, I'm finding it impossible to get my JBL Headphones App to connect to my JBL Tour One headphones. My headphones are bluetooth connected to my iPhone 14, I'm even listening to music. But the app doesn't "see" the headphones and can't connect to them. It advises that I need to connect the headphones to bluetooth, but they already are connected. Super frustrating.

Dorian J
2023-06-14

Same issue as everyone else… my headphones JBL 125 are connected to the Bluetooth and working but not recognised by the app. Come On JBL - this is basic stuff!

Angeline
2023-06-12

I don’t see my jbl pro earbuds on the app

Anuj Dhatwalia
2023-06-10

Hey JBL, I bought JBL TUNE 760NC and its good but its not connecting to JBL app. I try everything that writen in app but its not working and TUNE760NC is not even listed there. please help me to connect my headphones to jbl app.

Tochukwu
2023-06-06

My JBL TUNE760NC is not showing on the app what is the issue?

Pedro
2023-05-28

My reflect mini nc is connected to my iphone, however, the app can’t find the the earphone. How can I make it work?

Dharma
2023-05-23

JBL Tune 125 wont connect to app, so I cant factory reset to connect them to my laptop. Is there really no fix? It looks like so many other people have this problem and its frustrating.

Rithika Joannah
2023-05-16

I've just purchased jbl wave200tws, they connect to my anroid phone bluetooth but they arnt able to connect with the jbl headphone app, all instuctions have been followed.

Võ Minh Duy
2023-05-14

It makes my Live pro 2 lagging

Leonne Jones
2023-05-05

Cannot connect ear buds to app even though they are paired to iPhone via Bluetooth and are working. Have tried disconnecting and repairing but app still says not connected. I see this is a very common issue? What is the resolution, please?

Showing 1-30 of 78

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E-Mail: appsupport@harman.com

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Developer: Harman Consumer, Inc.


100% Contact Match

Developer: Harman Consumer, Inc.

E-Mail: appsupport@harman.com

Website: 🌍 Visit JBL Headphones Website

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Developer: Harman Consumer, Inc.

E-Mail: appsupport@harman.com

Website: 🌍 Visit JBL One Website



About this app

Through your mobile device, you can now conveniently control the headphone settings, smart ambient, noise cancelling and many more in your JBL Headphones app. - Voice assistant setup: Allows you to select Google Assistant or Amazon Alexa as your voice assistant. - EQ Settings: JBLHeadphones provides predefined EQ presets and also allows you to create or customize EQ settings as per their personal preferences. - Exclusive to CLUB series headphones, JBL teamed up with some of the world’s best DJs to capture the sound of their personal recording studios, so you can hear your favorite songs like they do.  JBL Headphones app redefines your headphones experience.  Simply tap the STAGE+ button in your JBL Headphones app to choose from the DJ presets. - Application Settings: App setting include Voice Assistant, Smart Audio Modes, Touch gesture setting, Product help, Tips, FAQ, etc, subject to different models. - Tips: Product tutorial will be found under Product help. - FAQ: Allows you to find quick answer when using our JBL APP. - Headphone battery indicator: Displays the headphone battery level so you can quickly see how much playtime is left.