SoundID Status

Published by Sonarworks, SIA on 2024-01-12

Music sounds so much better with SoundID! Tailored to your preferences and
hearing, adjusted to your existing headphones. Complete simple steps to create
your SoundID: - Choose your headphones - select one of over 400 supported
headphone models from Bose, Apple, Samsung, Beats, Jabra, Sony, and more, or
choose the average headphone profile.

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User reports:
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Common dislikes about SoundID app

- Can not connect my monolith m-twe

- No mention of incompatibility with iTunes

- Forced to start from scratch when reopening the app

Have a Problem with SoundID for enabled headphones? Report Issue

Common SoundID Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SoundID app on iOS and Android devices. Solve all SoundID app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SoundID iPhone Issues and Solutions

SoundID iOS app crashes, not working, errors
SoundID iOS app network issues
SoundID on iOS has black/white screen

SoundID Android App Issues and Solutions

SoundID has errors/crashing/not working
SoundID server network connectivity issues
SoundID has black screen

SoundID iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SoundID app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SoundID app crashes or not working on Iphone (iOS):

Close and restart the SoundID app on iPhone
Update SoundID app to the Latest Version for iOS
Uninstall and reinstall SoundID iPhone app
Update your iPhone to the latest iOS version

Fix SoundID on iPhone unable to connect to server/internet connection issues::

To resolve SoundID network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SoundID black/white screen (blank screen) on iPhone:

Follow the SoundID iOS app troubleshooting guide Here →

SoundID Android App Issues and Solutions

Fix SoundID not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SoundID app issues:

Force Stop the SoundID App
1. On android, goto "Settings" » click SoundID app. » click "Force Stop".

Update SoundID to the latest version on PlayStore

Clear SoundID App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SoundID app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SoundID.

Fix SoundID unable to contact server/ SoundID internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SoundID » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SoundID » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SoundID on android.

Solve SoundID black/white screens issue on Android:

Follow the SoundID android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sonarworks, SIA, developers of SoundID.

100% Contact Match

Developer: Sonarworks

E-Mail: [email protected]

Website: Visit SoundID Website

About this app

Tailored to your preferences and hearing, adjusted to your existing headphones. - Choose your headphones - select one of over 400 supported headphone models from Bose, Apple, Samsung, Beats, Jabra, Sony, and more, or choose the average headphone profile. Choose from a library of headphone profiles that are created using patented measure and calibration technology, done in this app audio lab. - Patented data-driven technology. - Sound personalization done right. The only solution in the industry that focuses on all three critical parts - calibrated headphone profiles, personal preference and hearing measurement. By the way, the ecosystem of this app is growing and this app technology is available on many products, like - CORSAIR HS65 SURROUND, numerous 1MORE earbuds, and many more. Alternatively, select headphones where this app technology is directly integrated into. Maximize your gaming experience with a new level of audio clarity. Unlock the full potential of your existing headphones. Stay tuned - more exciting partnership announcements are coming soon. Music sounds so much better with this app! Experience unmatched audio clarity from any streaming service that's fine-tuned to your hearing and sound preferences.