Branch app not working? crashes or has problems?

Branch Status


I have a problem with Branch

Are you having issues? Select the issue you are having below and provide feedback to Branch.



⚠️ Most reported problems ⚠️
Something else
93.9%

Login
3.0%

Payments
3.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Branch Problems 🔥

- Issue with a merchant charge

- Unable to get an advance

- Poor customer service

📋 31 Reported Issues:

L
LeKeysha Young 2023-09-08

When trying to do instant pay, getting error message due to recent transactions we are unable to perform the transfer at this time.

L
Latasha 2023-08-14

can't complete the branch app on my cell phone it tells me to set up a account but it just keep spinning. it want connect

D
Daphnia 2023-03-06

I have tried for 2 weeks to reach out Branch about why my account cannot be setup completely to access my payments. I've worked for money and need access to it. I continually receive automated responses, on hold fir several hours at a time...then at about an 1 hr and 15 minutes the phone to support hangs up everything. This has become very frustrating and annoying. What can be done to resolve my ISSUE ASAP

N
N 2022-12-15

error 400 message when trying to finish account setup and choose address. they owe me over a month of earnings. support never answers calls and email support is useless, feels like talking to bots

E
Erica Highsmith 2022-10-30

I signed for my advance for Saturday per usual, I go back to the app my hours are no longer showing for that date at all nor the $50 advance reflected in my account that I just signed for, it's as if everything disappeared.

M
Marcie Peters 2022-08-09

receiving an error code 500 message

A
Agbo Emmanuel Chinweike 2022-07-24

I want to collect loans

A
Agbo Emmanuel Chinweike 2022-07-24

I want to collect loans

M
Martel Akoth Olwal 2022-06-30

I paid my loan and upto now almost 7 hours I haven't received your notification I'm in a crisis plz solve this

G
Gabe 2022-06-14

Won’t let me log in, or use the forgot your password feature. It’s been going on for 12 hours so I suggest avoiding this app.

A
Amanda Flores 2022-06-14

It won’t even let me log in now, it keeps giving me an error 502 code, and when I was logged in before it wouldn’t let me cash out my pay saying error codes also, this is ridiculous, I work and make money and can’t get paid!

T
Tori Mullally 2022-06-14

I can't login. I have done all the recommended fixes and still won't let me in!

C
Cleatina Rougau 2022-06-14

Not letting me login keeps displaying '2 exceptions' message

J
Joshua Harrison 2022-06-14

Not letting me log in, keeps sending error message

C
Crystal Williams 2022-06-14

been trying to login for 2 hours and cannot access my money to transfer it to the bank. will send the code but wont let me put the code in anywhere

J
John Kohler 2022-06-14

Can't login. It says 2 exceptions and that's it. I can't get to my money on my app. 😤

J
J Cole 2022-06-14

got the notification two hours ago that the funds were available. have not been able to get in since, takes my Face ID and then times out. I was able to get all the way to moving the funds ONCE, and when I slid up to submit, it timed out again. ridiculous, this is the second week in a row.

B
BobbieJo Wisenbarger 2022-06-14

I'm trying to start using the app that's offered through my work and it's telling me there's something wrong contact support. But you can't contact support because no one will answer their phone how horrendous of an app is this and I haven't even started

K
Katelynn Davis 2022-06-14

When I tried to cash out it wouldn't work. I restarted the app and tried loading just the app...it won't. Just constantly loading.

D
Daniel S. 2022-06-14

Are you serious branch? Crashing as soon as you get people's money. how is this even possible in the 21st century!? Same errors as everyone else, "oops 2 exceptions occurred" and DDI forces us to use a company that is completely worthless

J
Jose 2022-06-14

Not logging in its as if yhe app is under maintenance or bugged out

M
Michelle Chastang 2022-06-14

I'm having issues logging into my Branch acct. It just buffer and the say 2 exceptions has occured

S
Stephanie 2022-06-14

Your app is not working. This is a major ISSUE.... I will stop working for the company if I can no be paid accordingly and have access to my money . Please fix these issues.

J
Jared Kenner 2022-06-14

Branch app will launch but will not let me login to my account

R
Rebekah Wrightsel 2022-06-14

As soon as I git a notification saying my pay was in, the app quit working. When I sign in the screen turns white for about 2 minutes and then a message appears saying there was 2 errors. Then the screen just stays white. I need my money! I've waited all week and I got bills to pay! Tried rebooting phone and all the trouble shooting tips. None of it worked. It's not my connection, it's the app. Help!

C
Christopher Obenrader 2022-06-14

App will not open!!

T
Trevor Miller 2022-06-14

Will not let me log in. Keeps saying two exceptions occurred and won't let me log in at all.

B
Brian Sebecke 2022-06-14

Branch app keeps staying in loading screen and timing out

O
OSITA Blessing 2022-04-23

The app is rejecting my password. Even though I have a strong network connection. Pls assist

S
Sara Fleming 2022-04-09

It's not giving me option for instant pay since yesterday and branch is connected with my job. I could see how much I was eligible to take uptil yesterday afternoon

S
Sharon Peterson 2022-03-13

There’s two transactions on my account that I did not authorize. How do I cancel them?

Showing 1-31 of 31 reported issues:

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