Branch app not working? crashes or has problems?

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I have a problem with Branch

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⚠️ Most reported problems ⚠️

Something else
60.0%

Login
14.0%

Not working
14.0%

Connection
4.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Branch Problems 😠👌🔥

- Issue with a merchant charge

- Unable to get an advance

- Poor customer service

  31 Reported Issues: 😵🆘🛟🚨📢

LeKeysha Young
2023-09-08

When trying to do instant pay, getting error message due to recent transactions we are unable to perform the transfer at this time.

Latasha
2023-08-14

can't complete the branch app on my cell phone it tells me to set up a account but it just keep spinning. it want connect

Daphnia
2023-03-06

I have tried for 2 weeks to reach out Branch about why my account cannot be setup completely to access my payments. I've worked for money and need access to it. I continually receive automated responses, on hold fir several hours at a time...then at about an 1 hr and 15 minutes the phone to support hangs up everything. This has become very frustrating and annoying. What can be done to resolve my ISSUE ASAP

N
2022-12-15

error 400 message when trying to finish account setup and choose address. they owe me over a month of earnings. support never answers calls and email support is useless, feels like talking to bots

Erica Highsmith
2022-10-30

I signed for my advance for Saturday per usual, I go back to the app my hours are no longer showing for that date at all nor the $50 advance reflected in my account that I just signed for, it's as if everything disappeared.

Marcie Peters
2022-08-09

receiving an error code 500 message

Agbo Emmanuel Chinweike
2022-07-24

I want to collect loans

Agbo Emmanuel Chinweike
2022-07-24

I want to collect loans

Martel Akoth Olwal
2022-06-30

I paid my loan and upto now almost 7 hours I haven't received your notification I'm in a crisis plz solve this

Gabe
2022-06-14

Won’t let me log in, or use the forgot your password feature. It’s been going on for 12 hours so I suggest avoiding this app.

Amanda Flores
2022-06-14

It won’t even let me log in now, it keeps giving me an error 502 code, and when I was logged in before it wouldn’t let me cash out my pay saying error codes also, this is ridiculous, I work and make money and can’t get paid!

Tori Mullally
2022-06-14

I can't login. I have done all the recommended fixes and still won't let me in!

Cleatina Rougau
2022-06-14

Not letting me login keeps displaying '2 exceptions' message

Joshua Harrison
2022-06-14

Not letting me log in, keeps sending error message

Crystal Williams
2022-06-14

been trying to login for 2 hours and cannot access my money to transfer it to the bank. will send the code but wont let me put the code in anywhere

John Kohler
2022-06-14

Can't login. It says 2 exceptions and that's it. I can't get to my money on my app. 😤

J Cole
2022-06-14

got the notification two hours ago that the funds were available. have not been able to get in since, takes my Face ID and then times out. I was able to get all the way to moving the funds ONCE, and when I slid up to submit, it timed out again. ridiculous, this is the second week in a row.

BobbieJo Wisenbarger
2022-06-14

I'm trying to start using the app that's offered through my work and it's telling me there's something wrong contact support. But you can't contact support because no one will answer their phone how horrendous of an app is this and I haven't even started

Katelynn Davis
2022-06-14

When I tried to cash out it wouldn't work. I restarted the app and tried loading just the app...it won't. Just constantly loading.

Daniel S.
2022-06-14

Are you serious branch? Crashing as soon as you get people's money. how is this even possible in the 21st century!? Same errors as everyone else, "oops 2 exceptions occurred" and DDI forces us to use a company that is completely worthless

Jose
2022-06-14

Not logging in its as if yhe app is under maintenance or bugged out

Michelle Chastang
2022-06-14

I'm having issues logging into my Branch acct. It just buffer and the say 2 exceptions has occured

Stephanie
2022-06-14

Your app is not working. This is a major ISSUE.... I will stop working for the company if I can no be paid accordingly and have access to my money . Please fix these issues.

Jared Kenner
2022-06-14

Branch app will launch but will not let me login to my account

Rebekah Wrightsel
2022-06-14

As soon as I git a notification saying my pay was in, the app quit working. When I sign in the screen turns white for about 2 minutes and then a message appears saying there was 2 errors. Then the screen just stays white. I need my money! I've waited all week and I got bills to pay! Tried rebooting phone and all the trouble shooting tips. None of it worked. It's not my connection, it's the app. Help!

Christopher Obenrader
2022-06-14

App will not open!!

Trevor Miller
2022-06-14

Will not let me log in. Keeps saying two exceptions occurred and won't let me log in at all.

Brian Sebecke
2022-06-14

Branch app keeps staying in loading screen and timing out

OSITA Blessing
2022-04-23

The app is rejecting my password. Even though I have a strong network connection. Pls assist

Sara Fleming
2022-04-09

It's not giving me option for instant pay since yesterday and branch is connected with my job. I could see how much I was eligible to take uptil yesterday afternoon

Showing 1-30 of 31

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Common Branch Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Branch app on iOS and Android devices. Solve all Branch app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Branch iPhone Issues and Solutions

  2. Branch Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Branch Messenger Inc., developers of Branch.


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Contact e-Mail: [email protected]


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E-Mail: [email protected]

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Developer: Branch Messenger




About this app

Use your this app Card to shop online, pay for gas & groceries, and get free cash at more than 55,000 ATMs—anywhere Mastercard is accepted. this app pushes money into your wallet the moment your company pays you.  If you have any questions or comments, please reach out to us at support@branchapp. *Timing and availability may vary depending on the company’s deposit schedule. **There is no cost to use Branch or this app debit card.  However, you may incur a small fee if you choose to transfer your funds from the this app account to an external debit card or account instantly.  You can also use the virtual debit card that comes with your this app app as soon as you connect it to Apple Pay or Google Pay.  The this app Wallet comes with zero fees, so you can say goodbye to overdraft charges, ATM fees, and other hidden bank fees.  Use your this app Wallet or card to pay for recurring bills, subscriptions, and auto-payments.  Send your money to external bank accounts for free**—we don’t get jealous.  Order a physical this app Card to start using your funds immediately.  With this app, you get instant access to the money you’ve already earned—whether it’s wages, tips, mileage reimbursements, or more.  Banking Services provided by Evolve Bank & Trust, Member FDIC.  Keep your money in the this app Wallet and watch it grow.  How it works: this app is a free digital wallet that your company uses to pay you.  Easily lock/unlock your card for an added layer of security.  Our responsive customer support (from real people! ) can help you via email, phone, or chat.  When an unexpected bill pops up before payday or you just need money now, this app is there.  They can push funds to you faster (as quickly as after each shift or job) and you can also request pay advances from upcoming paychecks.