Contact iHeartRadio Family Support

by Vichaous

The app would be great in its current state, with one major issue and a minor complaint. The major issue is that my kids like to go to sleep with some of the music on here, and if I just let it play for more than 10 minutes, it turns off on its own. I usually have the screen turned off and music playing as they sleep, but it barely gets through the one song it is currently playing and shuts off on its own. Then I leave the screen on and it will only last about 10 minutes before it turns itself off. Kind of makes the app useless if we can’t listen to more than 2 1/2 song.
My only minor complaint is that since it was updated, we don’t have access to the Sesame Street Radio anymore. Not a big deal, but I know my kids liked that station.

by Mgooo1

My kids and I used to live this app. We listened to it in the car all the time. But now that it's updated it won't play songs conitously one after another if the screen is off or if another app such a Waze is opened. This is a safety hazard because if someone is driving and the app is closed, the driver needs to manually go to the next song which is dangerous to do!!

I contacted customer service or the 2 email addresses I saw posted and I don't seem to be getting far. It's pretty frustrating since the older version worked so nicely.

You can use the app, just not while driving which is the only time we use it!!

by Catsrulethewod

My little sister had this app and told me the app was good and had some good music so I decided to download it. For the first two days everything was working really well...but about the third or fourth day that I had this app it started acting terribly. It tells me I have to internet connection and I do I have full internet connection. As well as whenever I am listening to a station it will just randomly shut off. This app was good at first but it is terrible now. If you guys could fix this it would be great. But for now do not waste your time on this app to all of those considering.