JustAnswer Status

Published by JustAnswer LLC. on 2023-11-08

Get an expert answer to every question—anytime, anywhere with the JustAnswer
app. Our network of 12,000+ verified Experts are on-call for you, 24/7,
delivering the quality answers you deserve.

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Are you having issues? Select the issue you are having below and provide feedback to JustAnswer.

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Most reported problems

Reported Issues: 1 Comments

By Jordan 5 months ago

Hi I can’t receive the full response in the app.

Common dislikes about JustAnswer app

-The app's advertisement can be misleading, as it does not warn users that they will need to pay for answers.

-The app can be restrictive, as it may cancel a membership after only a few hours of use.

Have a Problem with JustAnswer: Ask for help, 24/7? Report Issue

Common JustAnswer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JustAnswer app on iOS and Android devices. Solve all JustAnswer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JustAnswer iPhone Issues and Solutions

JustAnswer iOS app crashes, not working, errors
JustAnswer iOS app network issues
JustAnswer on iOS has black/white screen

JustAnswer Android App Issues and Solutions

JustAnswer has errors/crashing/not working
JustAnswer server network connectivity issues
JustAnswer has black screen

JustAnswer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JustAnswer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JustAnswer app crashes or not working on Iphone (iOS):

Close and restart the JustAnswer app on iPhone
Update JustAnswer app to the Latest Version for iOS
Uninstall and reinstall JustAnswer iPhone app
Update your iPhone to the latest iOS version

Fix JustAnswer on iPhone unable to connect to server/internet connection issues::

To resolve JustAnswer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JustAnswer black/white screen (blank screen) on iPhone:

Follow the JustAnswer iOS app troubleshooting guide Here →

JustAnswer Android App Issues and Solutions

Fix JustAnswer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JustAnswer app issues:

Force Stop the JustAnswer App
1. On android, goto "Settings" » click JustAnswer app. » click "Force Stop".

Update JustAnswer to the latest version on PlayStore

Clear JustAnswer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JustAnswer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JustAnswer.

Fix JustAnswer unable to contact server/ JustAnswer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JustAnswer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JustAnswer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JustAnswer on android.

Solve JustAnswer black/white screens issue on Android:

Follow the JustAnswer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at JustAnswer LLC., developers of JustAnswer.

100% Contact Match

Developer: JustAnswer, LLC

E-Mail: [email protected]

Website: Visit JustAnswer Website

100% Contact Match

Developer: JustAnswer, LLC

E-Mail: [email protected]

Website: Visit JustAnswer, LLC Website

About this app

Download the this app app to get expert answers in minutes—right on your phone. • Connect with an Expert, 24/7, even on holidays. *Limited promotion* Use JustAnswer to receive two free Expert phone calls a month—a $50+ value! • Legal matters: Property disputes, landlord evictions, divorce settlements, living wills and trusts. • Instant appraisals: family heirlooms, musical instruments, paintings and art, old furniture, antique toys. • Pet worries: dog may have ingested something, cat won’t touch her food, parrot is acting strange, dog appears to be in pain. • Home improvement fixes: bulging pipes, hot water heater not working, dishwasher leaks, oven pilot light is out. • Health consultations: Unexpected back pain, bad headaches, chronic fatigue, sick child with a high fever. • Automotive help: Sputtering engine, poor gas mileage, tire pressure is always low, engine keeps overheating. • Tax advisory: IRS or state audit, tax deduction rules, wage garnishments, tax liens and levies. • Tech problems: Laptop won’t turn on, failing hard drive, mobile phone won’t charge, WiFi network is offline. Our network of 12,000+ verified Experts are on-call for you, 24/7, delivering the quality answers you deserve. If for any reason you’re not satisfied, our Customer Care team is ready to help 24/7. Since 2003, we've helped more than 9 million customers get instant access to professional help. Get an expert answer to every question—anytime, anywhere with the this app app. Please call us directly at 1-800-941-1229 or live chat at app.