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I wish I could give negative stars. The advertisement for this organization comes up every time I ask a question about a pet or myself in Google. I’ve fallen for it a few times, where it says I can talk to a specialist but doesn’t warn me it’ll be a cost. I go through the process of answering questions about the issue then get asked to join a membership in order to receive the answer. I never continued before but today, while searching for answers from a vet or anyone that could help me while my hamster was very ill, I signed up for the membership. & awaited an answer. They claimed it was on its way, “download the app to make it go faster” I did whatever was asked. I assumed since it was a 24/7 chat that I’d get an answer in a timely manner. It’s been all day, like 8+ hours, and no answer. I wish I would have known it takes 1+ days to get the answer or I wouldn’t have wasted time signing up. I took my hamster to a real vet & she died. Signing up for this was a waste of time. The customer service reps respond an automated message every time. Then after I complained, the chat wouldn’t let me send anything else, the bot just tried to bribe me with “I’ll transfer your question for a speedy answer, worth $50!”. Nothing but a negative experience.

The app was absolutely wonderful. I started my 7 day free trial and got to ask a lot of great questions about items that I knew nothing about. Then they out of nowhere canceled my membership after 2 hours of using it. They said I was asking too many questions... even though the point of the website is to ask questions and nowhere does it say there is a limit to how many can be asked. I even told them I want to pay for a membership so that I can continue using the site and was told I just have to wait until customer service gets back to me in 48 hours. Customer service gave me a coupon to use to continue to go on the site that only worked with a computer which I don’t have, I just use my phone, so it was completely useless. Again, the site at first was wonderful, but their customer service is by far the worst I have ever experienced and I was asking so many questions because to be honest not all of their registered appraisers were good. One lady told me I had a crystal bowl when the item clearly wasn’t a bowl and I told her it was 5 inches thick. So just answer, if you have a problem with people asking too many questions, then maybe you should make sure your appraisers don’t give absurd reports for the sheer fact of just trying to claim as many items to review as possible to get more money.

I used their services only 1 day and paid $5 for trial membership. I was told that I’d be sent a notification towards the end of my trial membership, before the actual member would kick in costing $28. I kind of subconsciously relied on the “notification” and with all the holiday run arounds, canceling the trial membership slipped through my mind. I never received any notifications. Long story short, I got charged for $28. I called their “customer care” and talked to a rep and to a supervisors trying to sort things out and explaining that I haven’t received any emails, and, if they ever sent me notifications, that probably ended up in spam box where I receive hundreds of emails a day (!). And besides, their previous emails at the start of trial membership would all arrive-in my inbox. And why their billing “notification” would go to the spam folder? I asked for my refund, but they kept running around the same square over and over and over again referring to “terms and conditions”. It looks like I’m not the only person with a similar complaint, and, this business makes money at the expense of customers’ confusion and technical malfunctions. Any serious business would have given their customer a refund in this situation, but they don’t. Unethical! Unfair!