Company Name: JustAnswer LLC.
About: Get an expert answer to every question—anytime, anywhere with the JustAnswer
app. Our network of 12,000+ verified Experts are on-call for you, 24/7,
delivering the quality answers you deserve.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
E-Mail: dl-android-app-feedback@justanswer.com
Website: 🌍 Visit JustAnswer Website
Privacy Policy: http://ww2.justanswer.com/privacy-security
Developer: JustAnswer, LLC
https://www.justanswer.com/help/contact-us
I have 9 charges for 53.00 in my bank account. I did not approve any of these. I do not want to be a member. Please remove all the charges.
I gave them 65.00 plus $5.oo I thought I was getting help for a month only to find that I could not contact them again.
You people the thieves. I have a charge on my cc that i never charged . the person from the phillipins said that you didnt charge me but it is on my cc. you so called supervisor is tooo busy to pick up my call .HORRIBLE COMPANY NO ONE SHOULD TRUST THEM
The night I signed on for a trial I both did not get an answer in a time frame that was ok I found out on my own an hour before hand and thru the can't and text box I clearly said cancel and refund my account...noe it's 2 months later I notice money missing and you illegally charged me again. My amount you have taken from me needs to all be refunded and you should be ashamed having to von people and ignore their permissions that you never were granted and get your money with out scamming folks. I demand a swift email back on this issue before I file complaint legally.
I just want to cancel my membership account which i did not sign up for but it seems they have made it impossible for a client to do it easily on the computer please legal JustAnswer the id you gave me is 37061062-513 Arthur Botha ps i thought this legal practice WAS IN MY COUNTRY SOUTH AFRICA
by Jeanpeders
Would be five star except I keep getting text messages when I get a response which is annoying. We have the app so just do response and notifications on app then 5 star as everyone of the people doing the appraisals have been grand Then after 3 days a glitch at JA occurs and my monthly subscription is canceled. Lol 24 to 48 hrs to research and reinstate even though account was debited. So they are paid & I have no ability to use. Another family member said probably part of their process since I was using it a whole lot each day for past couple days going through the family’s estate. Possible for sure but definitely resolution with this company is a Zero star! Finally 3 days later they respond and finally they tell me to use it and I won’t be charged and so I used it once and I’ve been charged $22 and just got another $28 charge. I’ve contacted the better business bureau, my bank refuting the previous charges and will refute these new ones with the email stating I won’t be charged! This company is a ripoff and I have fwd. everything to my lawyer & since he’s the family lawyer this will fall under his yearly fee. Don’t fall for this scam!
by Gghhaallqqoi
Don’t use this App. For more than once, I have made terrible decisions, some are life decisions, due to severely biased information provided by irresponsible “law educators”. They usually curse and humiliate you in a very rude way if you want to clarify what is vague in their replies, or point out that their answer is inconsistent with information you happen to have verified elsewhere.
The customer service does nothing to such kind of things (at least I never received a call back telling me what they did), instead you continue to be charged multiple times, because you had to stop talking to the rude lawyer and switch to open another question, while at the same time, the App automatically switches you to another lawyer and charges you when you’re answered duplicately several days later.
Some lawyers seem nice, and compliment you or share some limited emotional support because you’re in trouble, but in the end, after getting a five-star from you, very likely you will find their answers are wrong. If you go back to confront them regarding the misinformation, believe me, they will be just the same rude. I used this when I newly arrived in the US for my school. It was absolutely a nightmare experience.
by Chey122256
I wish I could give negative stars. The advertisement for this organization comes up every time I ask a question about a pet or myself in Google. I’ve fallen for it a few times, where it says I can talk to a specialist but doesn’t warn me it’ll be a cost. I go through the process of answering questions about the issue then get asked to join a membership in order to receive the answer. I never continued before but today, while searching for answers from a vet or anyone that could help me while my hamster was very ill, I signed up for the membership. & awaited an answer. They claimed it was on its way, “download the app to make it go faster” I did whatever was asked. I assumed since it was a 24/7 chat that I’d get an answer in a timely manner. It’s been all day, like 8+ hours, and no answer. I wish I would have known it takes 1+ days to get the answer or I wouldn’t have wasted time signing up. I took my hamster to a real vet & she died. Signing up for this was a waste of time. The customer service reps respond an automated message every time. Then after I complained, the chat wouldn’t let me send anything else, the bot just tried to bribe me with “I’ll transfer your question for a speedy answer, worth $50!”. Nothing but a negative experience.