Contact JustAnswer Support

by Jeanpeders

Would be five star except I keep getting text messages when I get a response which is annoying. We have the app so just do response and notifications on app then 5 star as everyone of the people doing the appraisals have been grand Then after 3 days a glitch at JA occurs and my monthly subscription is canceled. Lol 24 to 48 hrs to research and reinstate even though account was debited. So they are paid & I have no ability to use. Another family member said probably part of their process since I was using it a whole lot each day for past couple days going through the family’s estate. Possible for sure but definitely resolution with this company is a Zero star! Finally 3 days later they respond and finally they tell me to use it and I won’t be charged and so I used it once and I’ve been charged $22 and just got another $28 charge. I’ve contacted the better business bureau, my bank refuting the previous charges and will refute these new ones with the email stating I won’t be charged! This company is a ripoff and I have fwd. everything to my lawyer & since he’s the family lawyer this will fall under his yearly fee. Don’t fall for this scam!

by Gghhaallqqoi

Don’t use this App. For more than once, I have made terrible decisions, some are life decisions, due to severely biased information provided by irresponsible “law educators”. They usually curse and humiliate you in a very rude way if you want to clarify what is vague in their replies, or point out that their answer is inconsistent with information you happen to have verified elsewhere.

The customer service does nothing to such kind of things (at least I never received a call back telling me what they did), instead you continue to be charged multiple times, because you had to stop talking to the rude lawyer and switch to open another question, while at the same time, the App automatically switches you to another lawyer and charges you when you’re answered duplicately several days later.

Some lawyers seem nice, and compliment you or share some limited emotional support because you’re in trouble, but in the end, after getting a five-star from you, very likely you will find their answers are wrong. If you go back to confront them regarding the misinformation, believe me, they will be just the same rude. I used this when I newly arrived in the US for my school. It was absolutely a nightmare experience.

by Chey122256

I wish I could give negative stars. The advertisement for this organization comes up every time I ask a question about a pet or myself in Google. I’ve fallen for it a few times, where it says I can talk to a specialist but doesn’t warn me it’ll be a cost. I go through the process of answering questions about the issue then get asked to join a membership in order to receive the answer. I never continued before but today, while searching for answers from a vet or anyone that could help me while my hamster was very ill, I signed up for the membership. & awaited an answer. They claimed it was on its way, “download the app to make it go faster” I did whatever was asked. I assumed since it was a 24/7 chat that I’d get an answer in a timely manner. It’s been all day, like 8+ hours, and no answer. I wish I would have known it takes 1+ days to get the answer or I wouldn’t have wasted time signing up. I took my hamster to a real vet & she died. Signing up for this was a waste of time. The customer service reps respond an automated message every time. Then after I complained, the chat wouldn’t let me send anything else, the bot just tried to bribe me with “I’ll transfer your question for a speedy answer, worth $50!”. Nothing but a negative experience.