ServiceTitan Reviews

The company I work for has struggled to find an effective app that suits both technicians in the field as well as office personnel. While ServiceTitan does provide a decent medium for technician and office to enter job details, it is plagued by poor mobile development. Just about every day I struggle with losing a well thought out description of work performed as ServiceTitan loves to just close the current sheet you attempt to fill out. Resizing on mobile is a cancer and often soft locks to the point you must close ServiceTitan and reopen to fix. Currently they are having an issue with data sync where it gets stuck in an endless loop and never syncs. It is so bad that 4 of our employees regularly have this issue with no resolution. Unless they take steps soon to solve the many issues for mobile I would not recommend for the pure frustration this system offers daily.

We adopted this program for a nationwide HVAC, Plumbing, electrical and excavation company. It was the worst mistake we ever made. Majority of the staff quit after 5 months of dealing with this program. It doesn’t accurately transfer to quick books, it’s a terrible sales platform, it’s not streamline, you’ll spend months uploading in to the system, all for it to change and create a new disaster that stops your business in its tracks. Needs a full time office staff just to deal with the complications of this program. Happy to say I quit over it as well and back managing a company with ESC. Be prepared to track every invoice individually. You can’t run a successful business with service Titan. It takes non stop training for technicians to get this right as well. One wrong button and double invoices, misinformation, throws statistics completely off. Once again, a total accounting nightmare.

I’ve used this for just over a year and I honestly want to rate this 5 stars as it is well tailored management system, but a typical day using it means rebooting ServiceTitan multiple times a day, and even reinstalling it multiple times a week. The software bogs down when you request virtually any data, and will spin for up to 5 min. Just to close out of a call, that can take up to 5 min. It will get the job done, but add 30-45, even up to 2 hours of spinning progress animations to your day if you have a lot of paperwork to do. It matters not if you’re on wifi or 5 bars LTE.

The last update now runs the battery down, something like 4 times faster. I now have to keep an external battery plugged into it all day just to keep it charged, as it’s draining almost as fast as it’s charging.

There’s several other issues, and hacks you have to do to get around them, and this is slowly but surely getting worse with every update. With every new release they bring new features, but also break or make worse others. The problem is, they just leave everything broken.

Having used several CSM programs. This one is over priced and over promised on capability/features. Look if all of your employees have the IQ of Cavemen and Neanderthals this might be for you. The software is slow, the company makes all these promises to sell you on a long contract, then won’t actually stand behind there program once you sign up. I have literally ran out of passwords to replace mine with because it always wants me to replace it. You can not switch between IPad and Phone without logging in and out from one to the other. It wants to constantly track to device all the time. No way to turn this off that I can find. I am actively recommending people do not use it to any one that talks about it in the industry. They try to make all the trades from Lawn Care service company’s all the way to HVAC in the same box. It is most definitely not for Commercial company’s. This software has actually made me want to quite my job it is so annoying.

I think ServiceTitan is onto something, but until they discover execution and remove annoyance, ServiceTitan will end up being the Skype of home service; left behind.

Every 3 seconds or every button press on ServiceTitan, a little window pops up that says
“A setting on your device is annoying me- fix it!”
It makes it almost unusable. Unless you surrender fully to the apps demands about invading every oriface of privacy you have 24 hours a day and draining 100% of your battery every 2 hours of standby, in which case they switch to an onslaught of “rate me on ServiceTitan Store”
There is no setting that turns off these incessant popups and it makes it almost unusable.

Speaking of unusable, attempting to enter information in the equipment section or filling out a form is a test in patience and device durability, as it usually ends up getting beat against a wall when service titan deletes all my inputs/glitches so I can’t scroll and have to close and lose all my inputs/ zooms in so far when a text box is activated I can’t see what I’m typing and have to redo it 4x/ just ignores the inputs, never changing anything until you restart ServiceTitan for the 4th time on-site.

It’s a fairly simple system, eventually someone will make one so perfect no one will turn back. Will it be service titan? It certainly isn’t today, but if they can find their big boy pants the spot is still open!

First, Let me say this is one of the most expensive softwares to utilize for a service company. Stating that, we had ESC before this app- and this app is a Downgrade as far as features are concerned. Have on-call technicians? good luck, they'll need a separate Office account to see the important info. Have important Location notes? no provisions for those here! your technicians will just have a very small "Pinned Notes" selection for ANY and ALL notes to open up(that you have to scroll to see) and it's buried so you're sure to miss it. Cant have a Picture in equipment list for nameplates, Can't have a layout/blueprint or Profile anywhere other than jumbled through the other pics in the "Photos and Videos" tab(no folders/etc.). Field techs, which are relied on for data input and such can ADD equipment, but it doesn't save anything if they Edit it. Lacks a lot of features- They should boot up ESC to see what they're missing.

My company started using ServiceTitan and it’s been a non stop headache makes me want to quit.
Can’t go back to look at previous jobs, have to currently be “at the job” to edit or adjust anything, adding items is an insane headache for service calls, logs me out of my device if I sign in on another one, constantly tries to open the buggy webpage version from ServiceTitan , constantly zooms in out of nowhere and won’t let you unzoom, no real clock in clock out button, when trying to charge a customer the charge button goes greyed out sometimes and I have to make the customer retype their card info. (Had to have an elderly customer type his info In 3 times before the charge option was available, trying to email a receipt was a headache to learn when it should be automated, completely un user friendly app and I’m a tech guru, constant crashes, etc I could go on for hours. DO NOT PAY FOR THIS SERVICE!!

While the office end of service titan probably deserves five stars. As a technician it’s impossible for me to rate it that high. ServiceTitan auto focuses on many screens and text boxes when you type. For example the equipment page where you input models and serials. The problem comes on both iPhone and iPad when you zoom out to hit save some of the pages close without saving. I think that this has to do with ST thinking that you have selected the page behind the equipment page (no better way to word that)This happens on many more pages than just the equipment page.

Many other glitches like this one just add unnecessary time to a service call. Sometimes calls that I have been removed from will still show on my jobs page unless I download my price-book. If I lose WiFi connection while logging in then I get stuck on the log in page forever. Force closing ServiceTitan or restarting your phone or iPad won’t fix this issue. You have to uninstall and reinstall ServiceTitan .

If fixes for their many glitches came out as fast as their updates then I would change this review to five stars. But at the moment this is an app focusing too heavily on making office and marketing work easier, and not the technicians job.

Service Titan is a an amazing product, if it can just tighten up some key areas. Experience when using an iPad:

- Syncing - Doesn’t always work. I can leave the job open, signed into wifi at the customers house and it will sometimes not finish the sync. Then try to ope the job back at home or the office and items weren’t synced. This becomes very painful when we need to go back out to the job for items that did not sync.

Slow Loading - After pressing an action like dashboard, history or follow up for example, it takes 5+ minutes to load. This becomes difficult when sticking to a time frame out in the field.

Privileges - Office profiles have different privileges than field agents using ServiceTitan . If I need to add privileges such as a custom message in the estimate, I should be able to get clearance from my manager and be able to have that ability assigned to my/sales teams profile.

Follow Up - In the calendar, it would be great to add notes, so I can write in why I’m following up and see it on my phone/tablet calendar.

If these were fixed, I would re-rate to 5 Stars!

Been using Service Titan through my employer for over 2 years now. Overall it’s not bad, but lately the stability of the software has been very frustrating. Lots of hotfixes to address 1 or 2 issues, then having it reset lots of settings after these updates are downloaded, or it’ll break the stability of the platform or disable other functionalities. Also, I don’t have many apps on my work iPad, but I can’t see why a cloud based software should be taking up, almost byte for byte (almost 10GB), the same amount of storage as my photos app. And lately, for the last 7 months or so, ServiceTitan has to be force closed and then reopened to re-sync with the cloud server frequently, so that I can process payments or generate e-signature request emails for estimates while at customers’ homes.

ServiceTitan has tons of potential but could be used a lot better.
-Attach data plate picture to equipment
-add multiple homes or address to the same invoice
-split the invoice for the same job; ex: conducted service for 1 landlord but two different tenants at the same house. Each tenant or the landlord may rate different rebates for each piece their equipment that was serviced.
-clock in and Out time accumulation (let us know how many how we worked)

****** App keep crashing (technically) at times and while on some jobs. During the crash, The pictures won’t upload and then everything else won’t get updated. That includes updates to the invoices, payment received by customer and clocking out.
The only way to fix it will be to restart ServiceTitan and lose al changes. There’s no way to foresee it happening or any known way to prevent it from occurring. The User just has to pray everything updates.
That is absolutely terrible and cannot happen. That leads to massive discrepancies and back logging. PLEASE FIX THIS ISSUE ASAP!

Been using this new system for about 4months now. I haven’t used any other software for a paperless system was told it’ll be quicker on the job sights but this is good but it needs to be more user friendly. There’s no reason to have to input materials 3 times in separate boxes in order for our personnel to have it linked to the job. We don’t need to name a refrigerator after we’ve selected refrigerator. If we forget to input material techs can go back and input it. It won’t let you move along while inputting all the fields for the unit you are looking at why not have a “did you use any material” pop up before finalizing.
There’s a few other things but those are minor. Don’t know if anyone else is having this issue but with volume up all the way on Maps I don’t get voice turn by turn, I get pings to that tell me something.

well, I would much rather use service titan to put together multiple options for my service and repair customers and try to write all of them out by hand. The amount of user interface issues on the mobile side has always been staggering. There are artifacts that have been there for years that I’ve never seen fixedweird glitches that you just have to find a workaround for etc. all in all a good product but they really need to work on the mobile in their face.

this app has made everyone’s life easier at my place of work, not only doesn’t it streamline scheduling but invoices are immensely more convenient for techs and customers.

ServiceTitan is horrendous though. It doesn’t scale it’s UI depending on the device you’re using(Tablet or Phone), it doesn’t have a dark mode and it has taken multiple reinstalls to solve issues I’ve personally had with ServiceTitan .

The issues that I faced are ServiceTitan needing to be restarted or requiring a relogin to change your status(Dispatch, Arrive and Finish Job). ServiceTitan would constantly spam requests to access location even when it has access to it already. It also uses a ton of battery life for what seems more like an emulated webpage rather than a dedicated app.

I’m astounded by all these negative reviews. I’m an office manager in HVAC and I couldn’t imagine dispatching or accounting to be any simpler. We don’t integrate with Quickbooks so I don’t have a say on that, but the software is extremely user-friendly. Most issues in these other negative reviews can be solved within this app yourself, it’s not that hard. Also, it’s very easy to get on the phone with someone for support. Every person you talk to will be super friendly and eager to help you, I promise.

The one thing that really irritates me is not being able to call my success team. You can only email your success team, which guarantees I will almost never reach out to them. This leads to me having to figure out things on my own, but I kind of like it. Also, as a small family-owned company, having every tech managed is really expensive. We had to pick and choose which technicians can earn revenue (at least that’s what this app thinks) because it was too costly.

Thanks for everything you do this app!

I am reading some of the more negative reviews and noticing a pattern. There needs to be an office staff member responsible for implementing and updating Service Titan for your shop. All techs need dedicated training on Mobile 2.0 AND the Pricebook needs regular attention to ensure materials linkages to tasks are accurate-on the fly materials additions should be rare. Also, syncing often depends on the device and internet connection. If you are experiencing crashes, perhaps your device needs to be “cleaned” or replaced.
With estimates in Mobile 2.0, building out estimate templates can be very helpful.
But you must reach out to your success team! They have been exceedingly helpful to our shop.
All that said, Service Titan could stand a few interface updates to simplify access to commonly used elements.

My main issue as a On-Call service technician.
We use an answering service. When not dispatched we are currently unable to open a customer file to see the full history including photos, warranty status, and equipment info. When on call it’s extremely helpful to have this information prior to dispatching. Once dispatched we can see it all but we aren’t going to dispatch unless they agree to the quoted diagnostic fee first. No reason it couldn’t all be READ ONLY until dispatched.

Summary, don’t grey out history/info buttons. Make them searchable on mobile.

I’ve enjoyed using ServiceTitan over the last month in comparison to our companies last used application. It took a little while to get used to but now I’m as fast or faster than previously. ServiceTitan interface is nice and clean and never feels to overwhelming. There are a few things that I would like to see addressed in the near future that will help push my rating to 5 stars however.

1. When a company has the ability to listen to call recordings please make it so there is at least a small interface to use while listening. As of right now there is just play/pause. If you think you might have misheard something, right now the only option is to listen to the entire call and then start all over again.

2. ServiceTitan is not optimized for the newest iPad pros and does not fill the entire screen. On top of that I’ve been getting random black lines across ServiceTitan that stay there until I restart the iPad all together. Rather annoying.

I see mostly a few techs complaining while everyone else loves it. It was built more for the customers so the tech can put together options with prices right at your finger tips. Save photos for the customers and your company. ServiceTitan is a game changer and I work with the guys who created it. When you get it down it’s literally a game changer. They do take your feed back and are constantly making things better. This has literally taken drowning companies and turned them around. Some companies hire Brandon to come to their companies for 3 days and do a few courses and it literally has a 100% success rate when done right.

I always used Service Titan desktop but recently I have been in the field more and have had a chance to try out the mobile app. I’m very impressed with the interface. As a technician it’s easy to get to any relevant data and also adding pictures, videos and notes that the office team can see live is invaluable for training and coaching purposes. So far ServiceTitan always loads fast, syncs fast and haven’t come across any bugs after using for a bit. A lot of thought has obviously gone into creating the mobile app portion of the Service Titan platform. Thank you so much developers for a great field experience.