Contact ServiceTitan Support

by Michaelcampbell

I’ve used this for just over a year and I honestly want to rate this 5 stars as it is well tailored management system, but a typical day using it means rebooting the app multiple times a day, and even reinstalling it multiple times a week. The software bogs down when you request virtually any data, and will spin for up to 5 min. Just to close out of a call, that can take up to 5 min. It will get the job done, but add 30-45, even up to 2 hours of spinning progress animations to your day if you have a lot of paperwork to do. It matters not if you’re on wifi or 5 bars LTE.

The last update now runs the battery down, something like 4 times faster. I now have to keep an external battery plugged into it all day just to keep it charged, as it’s draining almost as fast as it’s charging.

There’s several other issues, and hacks you have to do to get around them, and this is slowly but surely getting worse with every update. With every new release they bring new features, but also break or make worse others. The problem is, they just leave everything broken.

by Supertech444

Having used several CSM programs. This one is over priced and over promised on capability/features. Look if all of your employees have the IQ of Cavemen and Neanderthals this might be for you. The software is slow, the company makes all these promises to sell you on a long contract, then won’t actually stand behind there program once you sign up. I have literally ran out of passwords to replace mine with because it always wants me to replace it. You can not switch between IPad and Phone without logging in and out from one to the other. It wants to constantly track to device all the time. No way to turn this off that I can find. I am actively recommending people do not use it to any one that talks about it in the industry. They try to make all the trades from Lawn Care service company’s all the way to HVAC in the same box. It is most definitely not for Commercial company’s. This software has actually made me want to quite my job it is so annoying.

by Jedit Ojanen

I think this app is onto something, but until they discover execution and remove annoyance, this app will end up being the Skype of home service; left behind.

Every 3 seconds or every button press on this app, a little window pops up that says
“A setting on your device is annoying me- fix it!”
It makes it almost unusable. Unless you surrender fully to the apps demands about invading every oriface of privacy you have 24 hours a day and draining 100% of your battery every 2 hours of standby, in which case they switch to an onslaught of “rate me on the App Store”
There is no setting that turns off these incessant popups and it makes it almost unusable.

Speaking of unusable, attempting to enter information in the equipment section or filling out a form is a test in patience and device durability, as it usually ends up getting beat against a wall when service titan deletes all my inputs/glitches so I can’t scroll and have to close and lose all my inputs/ zooms in so far when a text box is activated I can’t see what I’m typing and have to redo it 4x/ just ignores the inputs, never changing anything until you restart the app for the 4th time on-site.

It’s a fairly simple system, eventually someone will make one so perfect no one will turn back. Will it be service titan? It certainly isn’t today, but if they can find their big boy pants the spot is still open!