Carla Car Rental - Rent a Car Reviews

by Bellahck

I don’t know how CarlaCarRental got 4.6 stars. I swear if I could give negative stars, I would. I booked a reservation for a car that costed over $400 but it came up to over $500 because of fees. When I went to pick up the car, I was told I needed to pay an additional $500 for the deposit. Um... I wasn’t paying that because I wasn’t aware that I had to pay an extra $500 + fees to get the car. If I knew this beforehand, I would’ve NEVER paid the money to reserve the car. And when I contacted frauda car — I mean “Carla car,” firstly, they told me since I paid online, I shouldn’t have to pay additional money but then when I explained to them what happened, they proceeded to say I have to pay additional money... like excuse me?! I wish I did my full research before downloading CarlaCarRental , but it’s okay... they’re gonna get what’s coming to them for scamming people (: I hope they feel good about themselves! I’m definitely not letting this slide either.

DO NOT GIVE YOUR MONEY TO THEM!!!! 🚫🚫🚫 because you will be scammed!

by Loveejo

CarlaCarRental allowed me to book a reservation and charged prepayment. The rental car company would not allow me to rent the car because they don’t accept my credit card. They advised they cannot offer refund because I paid Carla, and not them. I contacted Carla via email as that is the only way to contact them and the gentleman sited an excerpt from a terms and conditions page that is not visible to customers until AFTER booking stating that they don’t have to refund you if the rental car company won’t honor your refund. I cancelled the order to receive credit asked to verify that the credit is on my account. They advised me to verify my email but when I attempt to send the link from CarlaCarRental , I don’t receive an email. All of my further requests for assistance have been closed instantaneously by the gentleman who handled the first one. They also charged me twice. Once for the amount I authorized and then again for about $6. CarlaCarRental should be deleted. I have reported the company to the Better Business Bureau.

by Maarrker

I used this to book a rental, and then cancel my reservation. When canceling, I had the option to pay a $5 fee on my refund or get the full amount credited to my account for my next reservation. I chose to get the credit, because I knew I’d use CarlaCarRental again. However, On my next reservation I did not get the credit applied, and when I emailed, the support told me they cannot apply the credit and that I need to email them before my next reservation to get it applied. I asked for a way to confirm that it’s on my account, or my money back so I don’t have to wait for them to respond to my email, but they told me they were sorry that they cannot help me with a refund and to email when I am getting my next rental, which is unacceptable when you have someone’s money. The time came for me to rent a car again, and I reached out to get my credit applied, however got no response. I tried again, no response. I tried calling, a few times and left messages with my call back number...no response. It’s been over 3 weeks of me waiting for them to confirm my credit before making a reservation, and the rental I was planning for next month has gone up $400. So today, I just bite the bullet and made the reservation, hoping I get my credit. Nope! Just spent an extra few hundred $$ and still didn’t get my credit due to this customer service.

by Sophity

Went trough the reservation process, provided my credit card, received a confirmation number at the end, sent an email to the support department, asking about the process of picking op the vehicle and the response after a few hours was that the vehicle was not available with the provider buy that they could offer me the same vehicle at a higher price with a different company.
Not a huge difference, only $60 more for the whole time, but to me that kind of behavior is unacceptable. If the provided a confirmation number and there was no disclosure about the need of a separate email to confirm the reservation, they must honor the original reservation.
On top of that while I was discussing the situation with the support team, went back to CarlaCarRental and tried to make another reservation and they still have the same offer that they where saying they did not have available. It is obviously a misleading practice to pray on customers.

by Samm11999

This was my first time renting a car. I was looking to rent a car for a good price not to expensive, the advertised prices on CarlaCarRental looked pretty good. Because this is my first time renting I didn’t know that some car rental places only except credit cards only so I was unable to pick up the car. I tried again a second time with my friends credit card but her credit card limit was $500 dollars. CarlaCarRental charged her card so it was at $433 and the car price on CarlaCarRental said I only needs to pay $304 so we should have been good but once we were checking the price jumped to $480. So we couldn’t get the car both times. So emailed customer service and they said they were not held reliable if you can’t pick up the car do to low credit score or invalid credit card. But as I’m reading the terms and conditions it says must have a valid ID and a valid CREDIT OR DEBIT CARD. It not say some locations only except credit cards. I also as why the prices did not match up with CarlaCarRental and at the actual location. So now I’m waiting for a response because I’m fed up with this organization.

They should put as a disclaimer must do your on research before purchasing a car on our app

by C1ndyp4lmer

My original review is below this edit:

This car rental app is the shadiest app ever. They charge you for things they cannot account for, it took me about 24 separate emails to get a straight answer and even a receipt! They don’t answer the phone number for customer service that they have. If you try to cancel well before your reservation, they refuse to refund 100% of your money even though there’s no verbiage saying their refund policy on CarlaCarRental . They’ll only give you a 100% credit for use on their app, which I’d never use because they’re a horrible company! Then, they saw my original review and contacted me multiple times to get me to revise it offering a discount and a credit. No thanks y’all. No amount of money will get me to change how shady your app is.

ORIGINAL REVIEW: This car rental app is a total scam if you look at their Facebook page you will see nothing but unhappy people out money that they charged. Including myself I was charged two separate charges and nobody can tell me what the second charge was for and now nobody will answer me and refund my money they only say they can refund it has 100% credit for their app which I do not wish to use because they’re outright scamming people.

by KashmereT

Please do not use CarlaCarRental! Read the honest reviews! Just go through the rental company directly! I made a reservation through CarlaCarRental and prepaid about $50 for cancellation fee and “insurance”. When I went to pick up car they did have my reservation but there was no insurance so I had to get insurance through enterprise! They had no information included with the reservation with Carla about coverage. So I had to pay more money than expected. And the confirmation email I received said nothing about insurance coverage either and actually said in the email to provide my personal insurance with rental coverage at the counter. So that makes no sense that I paid for car “coverage” through Carla. They charged me and I received nothing. I don’t see CarlaCarRental lasting for much longer because it seems many people have this problem and that the 5 star reviews are fake. I also asked about carla’s “under 25 fee waived” although I am 28. Enterprise says that is not a fee that can be waived and that someone would still end up having to pay the extra amount. PLEASE STAY AWAY FROM CarlaCarRental!!!!

by JPVT18

I am officially out almost $300 for a rental I never used. Both CarlaCarRental and initial customer service interactions seem legitimate and professional. I’m sure it may even be to an extent, assuming that you change nothing and your initial travel plans come off perfectly. As we all know these days, that is certainly the exception not the rule.I had the misfortune of making multiple reservations with Carla, getting a great rate, and then having events canceled. When I contacted Carla to change my reservation or get credit or a refund, they were incredibly difficult, did not respond at all, or simply told me no refund or credit was available; pound sand. These days airlines, hotels and just about everyone else in the travel industry understands that refunds and credits are just part of the new normal, but this company clearly doesn’t care and has no interest in taking care of its customers who are still trying to travel and support their industry during the pandemic. The cheap prices are definitely not worth the risk and suspect business practices in my opinion

by ...lani

me and my boyfriend went online yesterday the 13th to get a car for a five day weekend to the beach when i went on CarlaCarRental to book a car first off if i liked a car it automatically sent me to the payment page i couldn’t pick from different ones. i also got several emails about my rental which was great. it took out a 206 deposit from my bank account. i went to avis today to get my car with all the things i needed to get my car. i am 21 though so i knew it would be an underaged fee i wasn’t worried about that. the lady told me she could not find my reservation and then she was asking for a company badge number which i have no idea i needed because it was not in any of the emails that i got so i could not get my rental. i even specifically picked refund just incase something went wrong at the counter and my pick up was 10 am we got there at 9:50 and at 10:01 i asked for a refund because i couldn’t even get the car and it was frustrating me! so i’m down $200 even after one minute even though i don’t have the rental car.

by ShoEvans

I booked a rental through them at Hertz and I got the peace of mind protection. Hertz increased their security deposit to $500 and I decided not to use the rental. I immediately sent a message to Carla letting them know I didn’t rent the car and to refund me. I didn’t hear anything for 2 days. I sent a service ticket and was told not to worry I’d get a refund since I had the peace of mind coverage. I didn’t receive a refund and contacted them again. I was then told I rented the car so I can’t receive a refund. I advised them I never rented the car and forwarded the original email advising I’d receive a refund and the rep apologized and asked if I wanted a credit or a refund. I advised I wanted a refund and when I said refund I received a message saying they’re INVESTIGATING my claim and forwarded to the correct department. WTAF! It’s now been 3 weeks and they’re no longer responding to my emails (although they’re reading them). Do not use CarlaCarRental it’s absolutely fraudulent and I’m being forced to file fraud charges with my cc because they refused do what’s right. SHAME ON YOU CARLA!

by Kayblessed777

I reserved a car through Carla.
Paid the portion they require up front.
Red flag 🚩 1) Instead of charging my card for the one charge they mentioned when booking, they charged my card twice!

I arrive to the rental place, upon arrival they’re telling me they can’t honor my reservation because that place doesn’t honor same day reservations. So essentially Carla allowed me to book a car that I couldn’t pick up.

I reached out , I asked for a refund and was offered a credit. I refused the credit and disputed it with my credit card company. I was told a supervisor would get back to me about a refund. They never did, instead the same person I spoke to initially contacted me again saying they couldn’t give me a refund. If you go to their site they have a section that states they have a “Peace of Mind” policy that you pay for when booking through them. That policy states if you have any issues at the counter when getting the rental they’ll provide you an immediate refund.

They’re not honoring that. I have proof of everything so I will be fighting this charge tooth and nail! Im not paying for a reservation that I couldn’t even get. Their site allowed me to book and pay for a reservation that the company couldn’t honor. That makes no sense. This company is quick to take your money and slow to resolve your issues and refund you. Take heed to this fact and save yourself the trouble !

by Nataliafrinak

I am a US citizen with a US driver’s license. Last week, I purchased the surprise reservation with the Peace of Mind Protection plan because I am under 25 and I wanted the under 25 fee to be waived from whatever car company I was renting from. When I got to the counter of Hertz at Tampa Airport on Tuesday to show them my reservation through Carla, they were not able to process my rental because I have a US driver’s license and am a US citizen.
When I contacted Carla about what specifically happened and asked for a refund to my bank account they took the fee out of, they proceeded to say sorry and that they could only give me a $40 credit to the Carla account I made the reservation through. I told them this is not a viable solution because I legit cannot even use that as a US citizen. I had to remind them that I purchased the peace of mind protection plan with my reservation and that they legally have to give me a full refund to the bank account I purchased the reservation with according to this plan. After I mentioned the legality of the situation, they immediately gave me a refund. All I can say is that do not use this company if you are a US citizen!! Also their customer service needs improvement.

by Rjpaige1087

Super convenient app when you need to rent a car fast and with minimal headaches this is CarlaCarRental for you! I have yet to have any issues and there is no nagging or annoying notifications. With an accurate selection of vehicles and a wide verity of providers some I’ve herd of some I haven’t renting a car could not be any easier. I will be sharing CarlaCarRental with my family and friends. Incredibly easy to use user interface bug free and flawless performance. I will be using again to rent my car next week for my yearly trip to Portland Oregon. Has many useful features
Like integration with Siri the ability to rent a car on the go from virtually anywhere on the planet could not be more straight forward!!!

by Shell Leigh

This is honestly one of the best apps of it’s kind. First of all I love the visual design. The colors stand out but are not too hard on your eyes. It has a very modern feel and looks very clean and simple. Some other apps get way too cluttered but Carla is great. The text is also just the right size. As for CarlaCarRental itself, it is very easy to use. You just enter your pickup and drop off dates at the locations of your choice and it will give you a bunch of car options to choose from. Make sure to click on the symbol in the upper right corner if you want to filter your results. You can choose by car type, seats, payment options and supplier. You can also sort the results how you would like too. If you don’t like an option you can swipe left to discard it or swipe right to choose it. If you make a mistake there is an undo button in case you accidentally swiped left. There are also an “X” and a check mark at the bottom if you don’t want to swipe. Once you have found your car you can enter your details and choose your rental options. Overall it is great app and I would highly recommend it to anyone searching for a rental car.

by FarmerDale141516

CarlaCarRental is very clean and easy to use and is very user friendly. It’s well designed and crisp design are modern and welcoming to all users. Navigating CarlaCarRental was very straightforward and even my technology challenged mother and father could use CarlaCarRental and were able to cut down research and booking time so they had more time for family and fun while on vacation. I was able to easily search for car rentals at my destination and for hotels to make travel easy and less stressful. The navigation through CarlaCarRental is very intuitive and the function of each tab is clear and concise. I’ve always been skeptical of using apps instead of going through hotels directly or car rental agencies directly, but CarlaCarRental made everything easy to compare pricing and quality of each brand and company. CarlaCarRental provides easy comparisons between cars and brands, and hotels for wherever your destination may be. I would recommend CarlaCarRental to anyone that travels frequently, anyone that travels rarely, anyone that travels to a new area, and basically anyone looking to make travel easy, stress free, enjoyable, and not waste their time comparing brands, companies, and rates across all the different websites. Very good app, well designed, very helpful.

by Messi069006

I travel between cities very often, carla made my life more convenient, with carla i didn’t have to worry about paying expensive insurance fees, filling up the gas nor having to wash the car. Once you book the car, you get it on time and the service is beyond what you were expecting, i like how easy it is to get the car as it’s hassle free, and even better once you give it back the staff are reasonable and comprehensive.
The price is way cheaper than other car services and the cars are really in an excellent condition..
You will never have to worry if your car broke down in the middle of no where, the inside and outside is brand new and clean always, interior smells good and fresh
You guys have redefined car rental , keep up the great work.

by Timothy Geiger

Carla has tremendous customer support and offers a wide variety of vehicle options that simplify the shopping experience. My biggest concern with most car companies is the inconvenience that comes along with obtaining a vehicle. With Carla, this process is streamlined and from the time it takes me to find a vehicle and rent it, I easily save hours. I’m glad an app like this exists and the best part of CarlaCarRental is the personalized customer support from the developers. Sometimes the walk to the car from my airport shuttle can be a bit further than I would like, but it is usually within a reasonable walking distance so I cannot complain. If anything, it would improve the overall experience if CarlaCarRental located cars a tad closer although I have enjoyed all of the features in CarlaCarRental without complaint!

by XXAbdallahXx

I live in a city where transportation is a necessity and sometimes I might need to leave or have a different situation where I have people visiting in the city and I would need an extra car for a couple of days, CarlaCarRental is very helpful and it is very easy to use and the tinder-type feature is actually quite cool and I like it. It showed me various options from various prices and it was such a comfortable tool. I loved using and exploring CarlaCarRental and I am sure you will too, there is all kinds of cars within your area and you can change the distance based on how far away you can pick up your car, the prices are all decent and there’s always a car available so you wouldn’t have to worry about that. Very awesome and recommend CarlaCarRental to everyone that needs to rent a car.

by Jersmi112

This is a nicely designed app for car rentals. It is very easy to use. So easy my youngest kid could use it. Very self explanatory and easy to navigate. I was actually surprised to find a rental close by. Most apps I can not find any thing in my area or close enough to even use CarlaCarRental . I was also surprised by all the options available. Again, most apps I can not use due to the rural area I live in, but to have so many options was awesome. The options included different cars, trucks, suvs and even vans. All the vehicles are nice and you can have many options from even the color to WiFi and insurance options! There is also a spot for promotions to possibly get you a discount on your rental! The prices seem like they are average. I have need rented a car and I hope I never have to, so I am assuming the prices are normal range. So anyways nice app within an hour from my rural area with many many options! That’s is very surprising. CarlaCarRental itself is well developed, easy to navigate and use! Well done on CarlaCarRental! So try CarlaCarRental ! You might like it also!

by Ahmed Tohu

This Carla apps is really good for car rentals. It has many useful options that helps me to get amazing and easy way to rent A car. This has help menu which makes it easy for my niece to operate. I was really surprised to find A rental near me and very awesome self explanatory and easy to use navigation that provided in that app which helps me find my nearest location to see and rent A car that I wanted in my location, that is really wonderful. I use most of similar apps like this to rent but they have problems with so many things. So, I decided to look for A solid apps in CarlaCarRental Store. Carla car rental app ranks top 100 on US App Store in travel category with 4.7 star rating which is very high across travel apps. I have seen so many reviews about Carla car rental app with 5 star rating which is makes that apps being legit also that apps has wonderful rating on other site too. Carla car rental app gets thousands of reservations worldwide every day. They have lot of different option that you can choose what you wanted they have cars, trucks, suvs and many more. I just love CarlaCarRental!!!!

by Gatorsdogs

In CarlaCarRental there is an option to click... the under 25 option so of course I clicked it because I’m only 24. The issue is that when I went to pick up my rental that was advertised as $260 with my “age option” in mind is was actually going cost me over $600 for the rental because....well I’m not 25. This option should display some sort of indication of having to pay such a substantial amount of money if you are under the age of 25 and instead of notifying their customer of that I got charged the stupid $2.59 reservation fee plus I drove over there to not get a rental car. This is a very misleading app what’s the under 25 button there For anyway? It didn’t help me or notify me of any additional costs exceeding the actual price of the rental!

by Guardzilla Suxks

The Carla app will mislead you into thinking you rented a specific car category only to find out CarlaCarRental and confirmation emails that say Chevy Tahoe and show pictures of a Chevy Tahoe do not get you a Chevy Tahoe. Instead it’s bait and switch. Even the good people at budget and hertz both said they app is misleading people every day, saying one thing in CarlaCarRental but deceptively reserving your a lesser car category than what is shown.

If you need Carla customer support ASAP because your are at the rental car counter and there is a huge issue, good luck, you nothing but a submit a help request ticket systems she gets your one automated response per day.

STAY AWAY FROM CarlaCarRental, use kayak, or go directly to rental car carriers to avoid this bs.

by Angry N Vengeful

I attempted to rent a car through CarlaCarRental . Received no confirmation email. I could not verify the reservation either through CarlaCarRental or wit the rental car company itself. A week before my scheduled trip, I checked the reservation through CarlaCarRental , and I find not only has the vendor changed (from National to Hertz) but the confirmation number has changed and the rental location is no where near the airport. In attempting to cancel the reservation using CarlaCarRental 's own function, I repeatedly get the message that the confirmation number is not valid. And, of course, no customer service phone number and no response to emails. I'm going to make it my mission in life to put these scam artists out of business. Beware Carla. She will take your money and leave you heartbroken!

UPDATE

I received an email explaining that they had manually cancelled my reservation. Providing no charges appear in my bill, I'll accept their attempt to mollify me and appreciate the service.

by Imkimduh

I’ve had good luck with Carla in the past, all car rentals have gone smoothly, no issues with getting a car at the various airports we’ve rented from. I even booked for the wrong airport one time and was allowed to cancel the reservation with no issues.
My reason for four stars is because the “total” part of the “advertisement” used to be the grand total at the end of everything and now it’s not. For example, when it shows the car, it says “$212 total” but when I click on that car to select it, the payment page shows “pay now: $212// pay at counter: $87// total: $303”. Maybe it’s just me with my first world problems but I guess I don’t understand why it’s like this, if it says total in the beginning, that should be the total at the end.

by Lisa-carol

I love Carla because of two main features - personalized customer support & local car rental companies. I planned a road trip in Europe this summer. I rented many cars in US yet I didn't know much about driving in Europe. Laura helped me out with my endless questions. She even made recommendations based on her personal experience. I reserved a fullsize SUV for the price of a midsize car. Couldn't have been better. It's great to see local car rental companies on CarlaCarRental . I always want to support local businesses. I can easily access to local companies and lower prices. Sometimes, there are unbelievable prices. I will make my rating 5 stars when there are more local companies. :)

by Sarupu

I need to fly regularly because of my job, and sometimes I need a car in a foreign city. Since I discovered Carla, it's been really easy and convenient to pick cars. I don't need to wait in lines anymore, I'm not being bullied by salesmen at counters, I'm not forced into buying extras I don't really need anymore. Carla is really transparent in their rental experience. I freely pick the car I want, and can refuse any extras without being bothered by scare-tactics they employ at rental counters. Just once I had a problem with a car from Carla, a minor accident, and Caroline was kind enough to call the insurance people for me as I had no idea what to do. I must have used it 7-8 times since I discovered it. Just great!

by Apier56

Carla is a very well designed app that allows easy car rental searches with very simplistic pick up and drop off services. I have had my fair share of terrible car rental services both online and in person and this by far is one of the best that I have come across. The low prices are also a big pointer for me as it makes getting a car affordable for those on a pinch or for people looking to save a few extra bucks. I highly recommend this to parents also as the carseat feature is a big plus and one less thing to worry about!

by RJ Paltridge

I never thought booking and renting a car could be so easy! I absolutely love Carla. I have so many choices of different cars and they have all the major carriers and some I’ve never herd of. It’s so easy to use you can literally book a rental anywhere anytime. I’ve used Carla many times and never not even once have I had any issues and to top it off it’s not like most car rental apps it has no imposing advertising or annoying notifications. For me Carla is all I need they literally have thought of everything. 100% recommended!

by MD779041

As a frequent traveler, finding an app that would ensure the best deal before my arrival was a challenge. I would book a vehicle and often receive additional fees. Having an app that can broker the best rate amongst the many companies available at my destination saves me so much time.

With a swipe of a finger, the Carla App allows users to quickly sort and identify the best selection for your budget. In all, the sleek features, consolidated deals and most importantly the time you save make renting your next vehicle effortless. Check out the Carla Car Rental App today!

by Nofrieges

Great concept and easy to use. Started very smoothly but the pick up location was about about 30 miles from the anticipated site so had to shuttle back to airport and take train then walk about a mile to the actual pick up site. The extra travel made me two hours late to the actual pick up location which required I pay for the next available size car. The rest of the experience was great. Good price, etc.... I’ll definitely give Carla another chance.

by Travelbloggersarah

Pretty fast and simple car rental app to save your hard earned dollars. I would say clean to describe Carla. You can see all the car rental companies at discounted rates. No unnecessary information, just focusing on the vital stuff. No already checked boxes as well so that you don't end up with optional services. I love that they show the total for my trip. It is much easier to compare. I don't appreciate other websites, apps showing just the rental charge and then adding all types of fees making your total 2x.

by Chiara_ferragni

I am a frequent US traveler. I guess I saved over $1000 compared to counter rates. Carla has great car rental deals. I just saved $300 on a minivan rental at Los Angeles Airport. Before discovering Carla, I checked all rent a car company websites and apps to find a rental car. CarlaCarRental is a time and money saver. I can rent with all the major brands at a fraction of the price. Up to now, I rented at Los Angeles, Orlando, Boston, Denver and Miami. Pick up process is always smooth. I usually get free upgrades. Overall, excellent!

by Jeremyqwerty46

Overall, I am well pleased with my experience with both installing and registering for a car rental. There were a great selection of car availabilities in multiple locations around my area. The customer service was also incredible; they reached out to me even before I completed the car registration. They were very polite and professional. The experience was much better than typical experiences with large companies such as Hertz and Enterprise. My first car rental experience from Carla has been perfect so far and I have no complaints. I would recommend CarlaCarRental to anyone looking for competitive rates on car rentals.