Hi-SmartLife app not working? crashes or has problems?

Hi-SmartLife Status

Published by Hisense-Kelon Electrical Holdings Company, Limited

This Application will bring users comfort and intelligent experience.Users can
get the status information of appliances and control them anywhere and anytime.

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Common Hi-SmartLife Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hi-SmartLife app on iOS and Android devices. Solve all Hi-SmartLife app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hi-SmartLife iPhone Issues and Solutions

Hi-SmartLife iOS app crashes, not working, errors
Hi-SmartLife iOS app network issues
Hi-SmartLife on iOS has black/white screen

Hi-SmartLife Android App Issues and Solutions

Hi-SmartLife has errors/crashing/not working
Hi-SmartLife server network connectivity issues
Hi-SmartLife has black screen

Hi-SmartLife iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hi-SmartLife app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hi-SmartLife app crashes or not working on Iphone (iOS):

Close and restart the Hi-SmartLife app on iPhone
Update Hi-SmartLife app to the Latest Version for iOS
Uninstall and reinstall Hi-SmartLife iPhone app
Update your iPhone to the latest iOS version

Fix Hi-SmartLife on iPhone unable to connect to server/internet connection issues::

To resolve Hi-SmartLife network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hi-SmartLife black/white screen (blank screen) on iPhone:

Follow the Hi-SmartLife iOS app troubleshooting guide Here →

Hi-SmartLife Android App Issues and Solutions

Fix Hi-SmartLife not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hi-SmartLife app issues:

Force Stop the Hi-SmartLife App
1. On android, goto "Settings" » click Hi-SmartLife app. » click "Force Stop".

Update Hi-SmartLife to the latest version on PlayStore

Clear Hi-SmartLife App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hi-SmartLife app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hi-SmartLife.

Fix Hi-SmartLife unable to contact server/ Hi-SmartLife internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hi-SmartLife » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hi-SmartLife » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hi-SmartLife on android.

Solve Hi-SmartLife black/white screens issue on Android:

Follow the Hi-SmartLife android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hisense-Kelon Electrical Holdings Company, Limited, developers of Hi-SmartLife.

88% Contact Match

Developer: Smart Air Conditioner

E-Mail: [email protected]

Website: Visit Hi-SmartLife Website

81.82% Contact Match

Developer: Volcano Technology Limited

E-Mail: [email protected]

Website: Visit Volcano Technology Limited Website

About this app

This Application will bring users comfort and intelligent experience. Users can get the status information of appliances and control them anywhere and anytime. The application supports for remote and local control,its interface is simple and powerful, in addition to the common functions of the remote control,it also has intelligent examination and fault push function.