ASUME app not working? crashes or has problems?

ASUME Status

Last Updated on 2020-10-22 by ADMINISTRACION DE SUSTENTO DE MENORES

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App has problems

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Common ASUME Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ASUME app on iOS and Android devices. Solve all ASUME app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ASUME iPhone Issues and Solutions

ASUME iOS app crashes, not working, errors
ASUME iOS app network issues
ASUME on iOS has black/white screen

ASUME Android App Issues and Solutions

ASUME has errors/crashing/not working
ASUME server network connectivity issues
ASUME has black screen

ASUME iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ASUME app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ASUME app crashes or not working on Iphone (iOS):

Close and restart the ASUME app on iPhone
Update ASUME app to the Latest Version for iOS
Uninstall and reinstall ASUME iPhone app
Update your iPhone to the latest iOS version

Fix ASUME on iPhone unable to connect to server/internet connection issues::

To resolve ASUME network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ASUME black/white screen (blank screen) on iPhone:

Follow the ASUME iOS app troubleshooting guide Here →

ASUME Android App Issues and Solutions

Fix ASUME not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ASUME app issues:

Force Stop the ASUME App
1. On android, goto "Settings" » click ASUME app. » click "Force Stop".

Update ASUME to the latest version on PlayStore

Clear ASUME App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ASUME app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ASUME.

Fix ASUME unable to contact server/ ASUME internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ASUME » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ASUME » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ASUME on android.

Solve ASUME black/white screens issue on Android:

Follow the ASUME android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ADMINISTRACION DE SUSTENTO DE MENORES, developers of ASUME.

About this app

Desde este app, si tienes caso en la agencia, puedes: crear tu perfil en servicios en línea, obtener información sobre balances y pagos, pagar la pensión alimentaria mediante tarjeta de crédito, recibir alertas. La this app creó esta aplicación para que accedas de manera ágil y sencilla a información sobre tu caso de alimentos en la agencia desde tu dispositivo móvil. Conéctate - permite acceder a los servicios en línea de la this app o registrarse en ellos si eres participante de la agencia. Los participantes, los ciudadanos y los patronos pueden obtener una certificación de cumplimiento. Certificación - un participante o un ciudadano puede solicitar la certificación que expide la this app completando todos los campos. Ejercer tu responsabilidad con el sustento de tus hijos e hijas está al alcance de tu mano. Desde ahí puedes verificar los balances y pagos recibidos, obtener un historial de pagos, pagar la pensión alimentaria, obtener una certificación.