Face Story app not working? crashes or has problems?

Face Story Status

Last Updated on 2024-03-21 by NIU LIXUAN

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1 User reports:
App has problems

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⚠️ Most reported problems ⚠️

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Summary of Face Story Problems 😠👌🔥

- App crashes when adding a song from music library

- Moving and resizing the head/face can be difficult

- Limited free faces in gallery

- Cannot upload pictures of animals from album

- Some pictures may be lost or altered after use

Have a Problem with Face Story -Morph, Change Face? Report Issue

Common Face Story Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Face Story app on iOS and Android devices. Solve all Face Story app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Face Story iPhone Issues and Solutions

Face Story iOS app crashes, not working, errors
Face Story iOS app network issues
Face Story on iOS has black/white screen

Face Story Android App Issues and Solutions

Face Story has errors/crashing/not working
Face Story server network connectivity issues
Face Story has black screen

Face Story iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Face Story app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Face Story app crashes or not working on Iphone (iOS):

Close and restart the Face Story app on iPhone
Update Face Story app to the Latest Version for iOS
Uninstall and reinstall Face Story iPhone app
Update your iPhone to the latest iOS version

Fix Face Story on iPhone unable to connect to server/internet connection issues::

To resolve Face Story network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Face Story black/white screen (blank screen) on iPhone:

Follow the Face Story iOS app troubleshooting guide Here →

Face Story Android App Issues and Solutions

Fix Face Story not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Face Story app issues:

Force Stop the Face Story App
1. On android, goto "Settings" » click Face Story app. » click "Force Stop".

Update Face Story to the latest version on PlayStore

Clear Face Story App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Face Story app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Face Story.

Fix Face Story unable to contact server/ Face Story internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Face Story » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Face Story » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Face Story on android.

Solve Face Story black/white screens issue on Android:

Follow the Face Story android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NIU LIXUAN, developers of Face Story.

About this app

Turn yourself into Kelly Brook, your best friend into a dog, and make your growing up movie from a baby. Get and tell your face story NOW! - Share face story video on facebook, instagram, vine and more.