Contact Lovense Remote

Contact Lovense Remote

Published by on 2022-09-22

This app is the remote control for all Lovense wearable toys. Designed
for: 1. Solo Play 2. Discreet Public Play 3. Long Distance Play Use one
smartphone for close range control, syncing vibrations to music, and sound
activated vibrati...

How to Contact Lovense Remote

Lovense Remote Contact Information

Listed below are our top recommendations on how to get in contact with Lovense Remote. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Lovense Remote. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

Verified email  

Contact e-Mail: [email protected]

100% Contact Match

Developer: Lovense

E-Mail: [email protected]

Website: Visit Lovense Remote Website

68.97% Contact Match

Developer: Hytto PTE. LTD.

E-Mail: [email protected]

Website: Visit Hytto PTE. LTD. Website

Common Lovense Remote Issues

  • By irishluck22

    Customer service?

    I’m baffled reading these reviews. Wonder if many of these are just plain fake. They seem like it since they all sound the same. And rave about the wonderful customer service. Which is what I have a problem with. I was told a week ago my product shipped. Check UPS tracking and it says it’s not even in their possession because it HASNT BEEN SHIPPED YET! It should be here by now if it was shipped when they said it was. But it hasn’t even gone anywhere yet. Tried to reach customer service only to find out they’re one of those companies who will NOT provide a phone number to contact them. That’s just shady and bad business. So I had to email them. Unlike the reviews here who say they for a response from them within hours I wonder if I’ll ever hear from them at all. About to just call my bank and reverse the charge since I’m out $200 and nothing to show for it. This company is sketchy. I wouldn’t risk buying anything from this place.

  • By exomess

    Terrible Interface

    The app has nice aesthetics, but my issue comes with connectivity. The voice call and video call features aren’t working properly ch results in the audio cutting out and not coming back. Then the toys are having issues staying connected to the app. Overall, just bad. I’ve been a user for almost 2 years and all of a sudden your app stops in the middle of an important session. Completely ruined the experience Update: App keeps logging out after I logged in earlier in the day and didn’t log out. This has been happening a lot lately and its never happened before. Very irritating that I have to constantly log in when that wasn’t the case not even a full week ago. Very disappointing

  • By Krazie Lady


    If I could give this negative stars I would. Had to make a email change on my app so I reached out to customer service to see what steps I had to take to do so. Numerous attempts were made to do so before I finally got a response from someone who told me that the only way to update the email was to delete my account & this had to be done through their end I could not delete my account or update it. Once I agreed to delete my account I would have to create a new account & it had to be done on line not through the app. I created my new account and now I can’t log onto the app! I have made several attempts to contact customer service to fix the problem with no response . This app & the toy are a complete waste of money ! Don’t buy their accessories

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Reported Issues: 14 Comments

By Kurt Snyder
Oct 16 2022

I bought the hush 1.5 the charger is not the box , the store got from says cannot help me they don't have one and don't except returns . This is crazy I purchased your product. 814 504 9264

By Ashley
Sep 04 2022

My lush 2 I just bought like a week and a half ago acts like someone else is controlling it and I want it replaced! Kinda creepy

By Terrie
Jan 13 2022

Disgusted. Dont work cant get refund and huge run around to try to get even replaced .,or tell you to pay more money so someone can contact you . I not buy anything more . I will be sending back the product

By Terrie
Jan 13 2022

Disgusted . Does not connect to any divice . 8 emails later im still waiting for a replacement . Only other thing is return to sender hoping they will replace as they dont refund your money

By Tony
Dec 31 2021

I purchased a HUSH for it's ability to sync to Shibby's (Shibbydex)- particular files which incorporate haptics. At first, it was able to work with no connection issues. Recently however, it will not connect to any of the files I wish to use... If I use the app/remote, it works fine...when I try to use it with Shibby's files, it won't connect. It usually gives a message ,"turn on toy,.." even though the toy is already turned on. I purchased this solely to use with Shibby's files via the "Shibbydex". Now that it won't connect, I'm left with an expensive &:rather odd looking paperweight. Any suggestions ???

By Susan Stark
Nov 27 2021

I need information on how to delete my account. To reset a new account.
Thank you.

By Nikki
Aug 27 2021

After about 3 weeks lush 2 stopped charging. However manyvtimes I try reconnect the charge cable I just get a weak flash and nothing. Very frustrating

By Bella Hoare
Jun 04 2021

I have seen a error message

By Alissa
May 07 2021

I’ve tried to to contact lush and sent pictures/videos and followed their advice. It’s pointless. Every attempt has failed.

By mica
Apr 21 2021

My edge 2 and lush 3 won't stay connected..


By ChaneeJumper
Apr 19 2021

Hello I have purchased the lush 3 it got here Friday it does not charge at all I would like my money back or a brand new toy. I find it unacceptable that have nobody contacted me because I had sent three emails that I can screenshot and send. I have my bank statements and all I would like a full refund or a brand new toy. Email is [email protected] phone number 5404473933

By Barny
Apr 15 2021

Same issue for me. Just get service error. Please try again.
This happens whenever I try to log into the app.
Just invested in a new Lush 3 and cannot use it. Please help.

By Alice
Mar 19 2021

All the time, the same error. “SERVICE ERROR. Please, try again”.

By Samantha
Nov 30 2020

Can’t log into app, it keeps saying data error. Have tried deleting and re-installing the app and still getting the same error.

Have a Problem with Lovense Remote? Report Issue

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Why should I report an Issue with Lovense Remote?

  1. Pulling issues faced by users like you is a good way to draw attention of Lovense Remote to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Lovense Remote customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lovense Remote.

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