RepairShopr Lite Reviews

There is quite a bit of feedback on RepairShoprLite but one huge drawback that I discovered is that when updating notes on a ticket even though there is a “minutes spent” portion, once you saved the notes you may as well have left it blank. This has led to Techs getting chewed out for supposedly being lazy and not putting in as much work as others. Only to find out that they are using RepairShoprLite while doing field work and that time not being logged at all on the platform. Which in turn also skews billable time! This has cost my company money and made good techs suffer for no reason. RepairShoprLite needs a serious overhaul and bug fixes desperately. It has great potential, but Definitely stay away until they fix it! Just use the web GUI.

Scanning the barcode from a label is terrifying. If the tech doesn’t catch it quick enough and move their phone the barcode will continue to scan and add to the ticket.

RepairShoprLite immediately crashes upon start up. Worthless don't waste your time.

RepairShoprLite is useless

How is it that you cant edit the price of an item in an invoice?

RepairShopr as a platform is somewhere between bad and OK.

But RepairShoprLite is worse than useless. It’s very existence is a travesty and drags down the whole platform.

The mobile website is Amos useable, so use that instead of RepairShoprLite.

Maybe one day RepairShopr will start over and give us something useable.

Allows to add new customers but freezes when I try to add a ticket under the new customer

You can’t send an invoice or edit timed labor.

The new Touch ID lock feature won’t turn off and slows opening RepairShoprLite . Have to kill RepairShoprLite and try again.

RepairShoprLite has the potential to be incredibly useful in so many ways, but falls flat at every turn.

For example, the barcode scanner takes you where you right where you need to be - but in a ticket, for example, your worksheets will become completely jumbled up and out of order.
If you’re editing a text field in that ticket, RepairShoprLite slides it underneath the keyboard so you can’t see what you’re typing. When committing communications notes, there is no ability to put in line breaks.

You can’t even cleanly process payments/invoices in a similar way to how it works on a computer, so RepairShoprLite requires its own training to operate.

RepairShoprLite would be miles better as a wrapper for the mobile site, retaining the main menu/barcode scanning functions for easy navigation.

An opportunity for improvement over the mobile site would be enhancement of signature collection, since that can be a little fiddly in a mobile browser.

Routinely doesn’t show customers who I know to exist in my database, takes longer to load then the browser. Really wish it worked because I need the functionality but RepairShoprLite is not usable

New update messed up payments through square. Reader won’t connect. Says reinstall point of sale. No fix

The web app is more useful.

Missing time clock
UI not scaled for new phones
Clunky

Looks like RepairShoprLite is on the right path but it still needs a lot of work. Hoping the powers that be will focus on the soon.

Lots of glitches (e.g. Can't select appointment dates). I'm excited to have a good working app for RS. Keep going...

Has LOTS of options and customizable. Problem is, you check out the how to videos and they are old, basically useless; at least on the basic setup videos. Leaving you to sift your way down through a very complicated program. If it is not setup properly, well..... the rest is not going to be good. While there are lots of things we like, unless you were there from the beginning..... your better off finding something else. We have plans on going back to Quick Books Online if that tells you anything!! Go ahead and download the free trial for desktop and give it a try. Just don’t tell yourself it will get better, because currently, with those videos, it will not.

Much like the desktop version advancement needs to be made on the foundation of why we chose the solution in the first place. Seems like there is more focus on integrations rather than shoring up the basic features that the boots on the ground shop owners need developed.

It’s a little annoying that when I open RepairShoprLite it stops my music. At least make it a feature that can be turned on or off. Sometimes I just am checking invoices or something I don’t need to always stop the music.

I saw where you had a update to fix some bugs. I cannot get past my customer information entry on my iPhone app anymore. I cannot start a new ticket or add information. Can u please get fixed quickly. My small business depends on this working on my phone as well. Thanks

App seems sluggish at times. Would be really nice to have ability to look at Estimates.

We use this for reference and basic tasks. Large ticket volumes. Haven’t run into a single issue.

I am very surprised by how little the reviews are on this site as this is an incredible piece of software and I love it and I use it all the time.

Great start to what can be a great app. Its very clean fast and easy to navigate. I like that its not bloated with a bunch of crap.

Looking forward to seeing where this goes!

So glad to see you guys moving in the mobile direction, hopefully you guys are brewing up a full blown repair Shopr app for iPad and iPhone