Contact RepairShopr Lite Support

There is quite a bit of feedback on this app but one huge drawback that I discovered is that when updating notes on a ticket even though there is a “minutes spent” portion, once you saved the notes you may as well have left it blank. This has led to Techs getting chewed out for supposedly being lazy and not putting in as much work as others. Only to find out that they are using the app while doing field work and that time not being logged at all on the platform. Which in turn also skews billable time! This has cost my company money and made good techs suffer for no reason. This app needs a serious overhaul and bug fixes desperately. It has great potential, but Definitely stay away until they fix it! Just use the web GUI.

This app has the potential to be incredibly useful in so many ways, but falls flat at every turn. For example, the barcode scanner takes you where you right where you need to be - but in a ticket, for example, your worksheets will become completely jumbled up and out of order. If you’re editing a text field in that ticket, the app slides it underneath the keyboard so you can’t see what you’re typing. When committing communications notes, there is no ability to put in line breaks. You can’t even cleanly process payments/invoices in a similar way to how it works on a computer, so this app requires its own training to operate. This app would be miles better as a wrapper for the mobile site, retaining the main menu/barcode scanning functions for easy navigation. An opportunity for improvement over the mobile site would be enhancement of signature collection, since that can be a little fiddly in a mobile browser.

Routinely doesn’t show customers who I know to exist in my database, takes longer to load then the browser. Really wish it worked because I need the functionality but this app is not usable