Kimelo Reviews

Was interested in how the service worked, and it seemed the only way to really get transparent pricing was by downloading Kimelo . I was prompted for an email and phone number, and have since been barraged by phone calls (both on my personal cell and at the restaurant, which the sales associate took it upon himself to look up). After making it clear on multiple counts that I wasn’t interested in pursuing the service (way too expensive for our small business) I asked him to please stop calling us, and he got heated and called me rude, basically going on a tirade about how poorly I’ve treated him (because I wasn’t interested in purchasing what he was selling?) So unprofessional, and put a terrible taste in my mouth. Will never consider this option again.

App is fine. They had our order history so ordering was not difficult. Made a big $600 order for a Saturday delivery. I moved my day around to receive the order and made sure I had employees ready to help me receive the order. If seemed that they were delayed and the Restaurant Cheetah rep assured my that they were on their way.

They never showed. No driver, no delivery, no product. I tried to contact the rep who had helped me put together the order and she never even wrote back. I cancelled the delivery and they offered me a $10” credit if I wanted to try them again. After all that i was not incentivized to give them another shot. Nice idea but bottom line is I never got my delivery. What’s the point of this service?

App is okay. But the customer service is very very bad. We frequently order like in daily basis for our restaurant, but these guys are poor in picking up right items,
They cannot wait for the fork lifters to come get the out of stock items and texts cheetah is unable to get your items. Very funny, when I can get every items from the restaurant depot why can’t Cheetah do it when i pay $399 every month. For nothing??? This time Cheetah delivery is way tooooo late and every item we got was a waste and trash. Cheetah is confused to refund for those damaged items. For waht should I pay for these guys??? I can recommend Kimelo developers not the service after you pay every month $399. Need more work out in terms of service.

Grabbed Kimelo yesterday around 6pm because a friend was talking about it. You need to given them an email and a phone number to sign up and see prices. Checked them out, looked fairly decent. At 8pm I get a call with someone trying to run me through Kimelo and explain how things work. Said I should be good but he wasn’t getting the hint. In fairness some of it was interstellar but when he kept pushing me to make an order immediately so I wouldn’t miss out on a delivery time, I pretty much had to swear at him to leave me alone and not call me again. Said multiple times we’d just done a Costco run so had no shortage of anything yet was still desperate to make that sale...

- You have to share your phone number and I received an aggressive, unsolicited, sales call after I created my profile which I find rude and invasive.
- It’s very unclear from Kimelo what size food you’re ordering. Cauliflower pizza says it is 1 unit, 2 count but also 10”x10”x10”(?) Unit size is very unclear
- Very difficult (impossible?) to edit your cart even though Kimelo claims this is possible.
- It’s unclear if the window they give me is my pickup time or the time my groceries will be available to them. Reviews say they’re always late. We will see ...

I actually really love the Cheetah service it’s great for bulk purchases and you generally only have to order one day in advance. I’m very impressed with how they quickly pivoted. That being said, they are always changing things (4 hour pickup to 1 hour, limited locations, random fees). But really the customer service is a large turnoff. They make me want to buy from them less and they make me feel like they don’t want me to be a customer at all. Some prices for products are really consistent (some great deals some way more expensive than grocery store) also product quality is inconsistent. Have gotten moldy onions, bruised bananas, etc.

Good morning, it’s been our great pleasure to be in business with your previous owner for more than 20 years. Over the years, we have developed a unique relationship of good business, trust, and partnership . We are impressed by your new system, it is comprehensive in allowing customers the ability to view all options. As for the delivery time , our business is open from 2 am until 10 am we would like to explore working around these hours. I was unable to leave a comment about our schedule on your order page . Thank you and looking forward to hearing from you . Best, Maroun Haddad , Owner, CEO.

I really love the Restaurant Cheetah app vs having to go online to a website and check out on safari like Costco. Kimelo is easy and convenient with just a click of a button. They make it easy for you if you have a question or need to speak to someone with customer service you still can do that with Kimelo . It is fast and has every item you are looking for with photos. I haven’t had a problem with Kimelo or restaurant cheetah since becoming a member. I would say I’m completely satisfied from start to finish.

So glad I was introduced to Kimelo. They make things easy and I don’t have to spend time driving to and from restaurant depot. As a small business, I have more time doing things I need to do. Delivery is great and the customer service is great. Real time tracking and pricing is also great!

Spectacular service in a time where we need this. I can’t spend 3 hours at Cosco risk getting sick.

I enjoyed the service simple and straight forward. The Custer service is absolutely spectacular

And I didn’t have to get out of the car. I did have some product missing but they offered for me to come back and get it tomorrow.

Great and responsive customer service. Curbside delivery was smooth. I popped my trunk and they dropped everything in with no contact. Food items were fresh, high quality and cheaper than grocery store prices. Wished they offered more items in smaller sizes so I can use them more often for my shopping needs.

Kimelo and service is great. It saves us a lot of time. We don’t have to trudge to the local restaurant depot (an hour away from us).

I love that I don’t have to go to the depot, pick things, push the loaded cart around the store, load my vehicle, drive back to our restaurant, unload and put everything away.

The service is always good. Works with our schedule. We save valuable time, gas and our backs using Kimelo and service.

Kimelo is easy to use and has pictures of everything so you know you’re picking the right items and prices are the same as if you went yourself.

If you own a restaurant, cafe, catering business etc this is Kimelo and service for you.

Every interaction I’ve had with the Cheetah team has been positive. Kimelo is user friendly and it’s nice to have such a variety of products and quantities. The steaks I recently purchased were great quality and a great price. Being able to drive up and have groceries loaded contact free is ideal and I feel fortunate to be able to use Cheetah. Highly recommend!

I love this service distributing Impossible Foods to the consumer. So much better then going to a store during quarantine. Byron was gracious and wore a mask and fresh gloves while getting my order. Didn’t take me more than 5 minutes and I was in my way. I’m telling my friends to get their Impossible Meats through your app. Thank you! Thank you!

I always have good experience with Kimelo and the service rendered by restaurant cheetah especially Jake Adler who takes care of me when I have any questions or concerns. On time-delivery. And most importantly, you cannot beat their pricing!

A few suggestions: They should add liquors into their app. Also need to work on adding more stuff like green papaya or fresh flat rice noodles.

Highly recommended.

Not enough hours in the day? Restaurant Cheetah gives you some time back. Being swamped with the daily duties of running a restaurant in San Francisco, cutting out 1 to 2 shopping trips a week gives me the opportunity to sit down and catch my breath. Kimelo is super user friendly, the deliveries are always between suggested windows and customer service is always helpful. 5 Stars for the Cheetah!

I’ve been using Kimelo for two months. They keep making improvements and making it easier to grocery shop. It is very helpful that you can submit an order and make changes until the day of the order. Not going to the store saves so much time!! And the quality of the food is excellent.

App makes it so easy to order items, I can order items for 3 locations within minutes. They are prompt in their deliveries and also, inform promptly if an item is missing from our order. I love their service and would highly recommend giving them a try. This has simplified my life a lot and I no longer worry about shopping at all.

There are several items we can’t get anywhere else. Their prices on most items are super fair, the few items that are high I still buy because it’s convenient and they are a great company. Delivery costs are reasonable and the order minimum for free delivery is realistic.

They adjust and evolve based on their customers feedback on their inventory and their app. Their customer service and response time is incredible. Plus, I’ve only ever had them make one mistake on my order. The rest of the time it was my error or my needs changing at the last minute and they still responded with incredible care and support.

Anyone who doesn’t want to fuss with costco for their home or owns a small business or wants really high quality food should use them.

I’d recommend Cheetah to anyone!

My life so easy after I use Kimelo for delivery from the restaurant depot because you get the price cheaper than Sysco or us food etc. and you can manage when you need to delivery or what day you need or delivery in the same day order. The cost is reasonable.