My UMass app not working? crashes or has problems?

My UMass Status

Last Updated on 2020-11-26 by UMass Amherst

I have a problem with My UMass

Are you having issues? Select the issue you are having below and provide feedback to My UMass.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with My UMass? Report Issue

Common My UMass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My UMass app on iOS and Android devices. Solve all My UMass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My UMass iPhone Issues and Solutions

My UMass iOS app crashes, not working, errors
My UMass iOS app network issues
My UMass on iOS has black/white screen

My UMass Android App Issues and Solutions

My UMass has errors/crashing/not working
My UMass server network connectivity issues
My UMass has black screen

My UMass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My UMass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My UMass app crashes or not working on Iphone (iOS):

Close and restart the My UMass app on iPhone
Update My UMass app to the Latest Version for iOS
Uninstall and reinstall My UMass iPhone app
Update your iPhone to the latest iOS version

Fix My UMass on iPhone unable to connect to server/internet connection issues::

To resolve My UMass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My UMass black/white screen (blank screen) on iPhone:

Follow the My UMass iOS app troubleshooting guide Here →

My UMass Android App Issues and Solutions

Fix My UMass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My UMass app issues:

Force Stop the My UMass App
1. On android, goto "Settings" » click My UMass app. » click "Force Stop".

Update My UMass to the latest version on PlayStore

Clear My UMass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My UMass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My UMass.

Fix My UMass unable to contact server/ My UMass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My UMass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My UMass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My UMass on android.

Solve My UMass black/white screens issue on Android:

Follow the My UMass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UMass Amherst, developers of My UMass.

About this app

My UMass, formerly Living at UMass, provides the University of Massachusetts Amherst community mobile access to campus events, calendars and notifications. Enjoy student experience videos and social media feeds for a virtual look into student life at UMass. Important information and deadlines from a variety of programs and resources are available at your fingertips. Explore ways to connect with your community, engage with your peers, build relationships, succeed academically, and utilize the many resources available to you at UMass.