UW Guide app not working? crashes or has problems?

UW Guide Status

Last Updated on 2024-04-30 by University of Wisconsin-Madison

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Common UW Guide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UW Guide app on iOS and Android devices. Solve all UW Guide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UW Guide iPhone Issues and Solutions

UW Guide iOS app crashes, not working, errors
UW Guide iOS app network issues
UW Guide on iOS has black/white screen

UW Guide Android App Issues and Solutions

UW Guide has errors/crashing/not working
UW Guide server network connectivity issues
UW Guide has black screen

UW Guide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UW Guide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UW Guide app crashes or not working on Iphone (iOS):

Close and restart the UW Guide app on iPhone
Update UW Guide app to the Latest Version for iOS
Uninstall and reinstall UW Guide iPhone app
Update your iPhone to the latest iOS version

Fix UW Guide on iPhone unable to connect to server/internet connection issues::

To resolve UW Guide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UW Guide black/white screen (blank screen) on iPhone:

Follow the UW Guide iOS app troubleshooting guide Here →

UW Guide Android App Issues and Solutions

Fix UW Guide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UW Guide app issues:

Force Stop the UW Guide App
1. On android, goto "Settings" » click UW Guide app. » click "Force Stop".

Update UW Guide to the latest version on PlayStore

Clear UW Guide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UW Guide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UW Guide.

Fix UW Guide unable to contact server/ UW Guide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UW Guide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UW Guide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UW Guide on android.

Solve UW Guide black/white screens issue on Android:

Follow the UW Guide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at University of Wisconsin-Madison, developers of UW Guide.