Complete Reviews

I am very absent minded, and so I was quite happy that the developers made Complete to help me keep track of how often I took my Humira, the expiration dates and lot numbers, as well as a symptom log. However, it has several major flaws. One is that periodically the Humira company would ask me for my most recent lot number and expiration date, which is very very difficult to locate in Complete . Far more damning, though, is that they do not use Apple protocols for backing up data in Complete . It does not back up it’s data every time you do a back up of all your OTHER apps on the iPhone. It requires its OWN back up procedure. If we had to do this for every single app we owned, no one would ever back them up. In my case, being unaware that it was not being backed up when I did a full backup, I restored my phone to factory settings and it lost YEARS of data. If both issues were resolved, I would have given a five star rating. It is otherwise an excellent application and I was happy to use it. Instead I deleted it from my phone and I’m using a sticky note application to keep this information. It works very well, is synced and backed up, and is easy to retrieve the information quickly. If at some point the developers fix these issues, I would like them to let me know, as I would definitely revise my review. Also, I did make them aware that this is a problem.

It doesn’t allow you to enter future dates for some of the fields which makes no sense when entering a future shot. It also doesn’t allow you to put in past dates for certain fields like starter doses which again doesn’t make sense. It doesn’t allow you to track an injection unless you pick a location but also gives you limited injection locations to choose from. You can’t always see or scroll to the save button. It only lists 3 symptoms in the symptom tracker. Overall Complete seems like more of a hassle than it is helpful right now. As a software tester, I’m amazed that Complete has so many bugs.

I tried to use Complete to track Rinvoq symptoms—it’s an oversight that Complete doesn’t allow a user to choose 2 different conditions that Rinvoq is treating. Also, the symptom tracker is not as well designed as I’d hoped. The body map to log symptoms is tiny, difficult to pinpoint locations, and I don’t find it an effective way to log symptoms. I have to write out my daily symptoms in the notes portion, which is tedious and repetitive. Instead, it would be better for Complete to ask the same questions each day about location and level of pain/discomfort, and then I could track that trend over time. For my purposes, the current app is not effective at all.

I use Complete only because it does a great job of nagging you, which I need, but is seriously lacking in other areas. Some injection days I lose track of time and don’t do the injection until the next day, or sometimes a few days later. This, in turn, changes date/time I will inject the next week therefore throwing off the whole schedule. It would be nice if when you go to “log an injection” you could just select the date (ESPECIALLY) if it is only a day or two off and then update the next week’s injection. Complete doesn’t let you (easily) select a different injection day and in order to update it, you have to go in to settings > medication settings > manually enter your “last injection” > manually enter the “next dose” > save > close out of app so it updates > open to verify - and the main screen will still appear as though you missed an injection, even though you just rescheduled it. In my opinion, it should be easier to record injections on the home screen by changing the first option of “prep and inject” to “record injection”. It can auto-populate to the date/time of the scheduled injection but should allow for editing in case the patient changes something.

In summary, Complete is not user friendly but does have a few useful tools.

Overall Complete is effective in its primary purpose but it is lacking in functionality. In the current day and age most people have and regularly use more than one mobile device, but Complete doesn’t have ready access to any shared database that is accessible across those devices. This means that if you travel or are like me and like to keep your data synced then you have to manually input the data multiple times, once for each device.

However, if you load Complete onto a new device or have problems on an existing device and reload Complete then it will “magically” download all of the data from the cloud. Why can’t Complete access this data otherwise, outside having to reload Complete or purchase a new device to initially load it onto.

I get wanting things to be “secure” but security shouldn’t always and exclusively come at the price of functionality or convenience for the user.

The idea of Complete is great but the design, leaves a lot to be desired.

First and foremost, when an Injection has been completed, there should be a easy way to log it. How about a button showing up on the main screen, after the scheduled time has passed. There is no reason, one should have to look through menus, in order to create a log.

Secondly, you should have the option to edit and delete a log. We are only human and people make mistakes and so does Complete. I’ve only been using it for two days and I’m already starting to hate it.

I had a scheduled Injection today, but after logging it, somehow Complete has added a missed Injection for two days ago. There is no way to delete it, so now I’m stuck with it forever, not good.

I mean, who makes an app, with now way to edit or make changes to logs or mistakes.

Not sure I will be using Complete very long and probably will delete it, if these things aren’t fixed. Furthermore, as Complete is now, there is no way I would recommend it.

It’s a shame too, because I had so much hope for Complete.

Please fix

It has always done what it should... But barely.

All versions:
* Does a good job of nagging you.
* Injection wizard is full and flexible.
* Does terrible job summarizing last shot locations...i actually had to sit here with a piece of paper and redraw my last 4 injection locations because it is 3 clicks between each record.

December 2017 release:
* Much prettier
* Lost all my lot number/expiration date info put into previous version(s).
* The new calendar view for injections is much better than the previous list, but now it is even harder to see previous shot locations. You either need to let people swipe left and right between shot locations once they are in that view, or you need to have a single page that overlays X shots on the same abdomen/legs image with shots color coded in chronological order.

Complete should be way better than this. They are obviously not collecting user stories about the way this thing is actually utilized by people and streamlining those workflows.

The most recent release was probably a zero net gain.

Pros:

Overall, it’s a good app. The calendar is helpful as is the injection video. Text is generally easy to read and design is basically good for a pharmaceutical app.

Cons:

You are only allowed to log symptoms once per day. If you this app the symptom too early in the, there is no way to update the entry on the same date. Complete tells you to pick another date. However, users should be able to add symptoms to a single date throughout the day as they occur, it’s more natural to make those updates as they come up — otherwise, the user will forget or just skip entering. AbbieVie should show more interest in symptoms than this communicates.

Complete ’s feedback function is not good. It gives you options to select features than need work, but there nowhere to log actual comments other than selecting a checkmark. This communicates to users that AbbieVie isn’t interested in patients raw opinions.

I love being able to use Complete to see my progress in how I felt the last few weeks vs. the current week on this medication. Also, the reminders are great as well as helping me recall where last injection was done and keeping record of the lot #’s incase something was to happen. My complaint on Complete is that it takes forever for me to fill out the muscle and joint ache section. It needs much improvement as some fingers are worse than others on joint pain and it is hard to get toes, feet and ankles on there. Other than that, it’s a decent app to have.

I use Complete to help me keep track of my Humira injection schedule and for its this app Prescription Rebate program. I managed to set up direct deposits for this app Prescription Rebate on the Humira this app website on my PC and received direct deposits that way, but, even though I use the same sign in on my mobile phone, it does not have that rebate history logged in Complete (only the history of the rebates I’ve applied for in-app shows), nor does it have my preference to receive direct deposits saved. I certainly prefer electronic transfers over receiving physical checks, so it would be nice to have this issue resolved.

I really like Complete; I have been using It for a few months but I feel like a few changes should be made. Complete should be more personalized:
1. We should be able to take a picture of ourselves in a stance so that the patient would be able to see exactly where they can and cannot inject instead of looking at a model. With that, the injection site would be more accurately logged.
2. There should be a option where we could put our prescription information. Whenever I am done using the injections I throw away the box and my refill Information and number is on the box so It would be easier if the Information was in Complete so I can use that as a quick reference when calling in refills.
Those two updates would make a huge difference in the way Complete works . There are already a lot of great things about Complete such as, the reminders, the steps when injecting, timers, symptom notes, etc.

Recently changed biologics and this is the first time I’ve ever been on Humira. Complete has been super helpful and very user friendly. It helps leading up to injection day and also tracking any potential side effects. Also reordering supplies on Complete is super easy and makes the transition process so much easier. For myself who has never done self injections and worrying about storage, travel w/medication, pen disposal. Complete helps keep track of these things to help alleviate worries and stresses. Would highly recommend to anyone starting off on Humira.

Overall I’ve been pretty impressed with the Humira this app app. I think it’s very easy to use and it’s nice to have a lot of info in one place. I think having easy access to resources, including getting mailed a sharps container and travel case, is extremely convenient. I like that Complete has a diagram of your leg to track where your last injection was, but one suggestion that I have is that it would be nice to be able to look back beyond just the last injection that you did. I’m a person who switches from right to left leg every injection, but I also try not to inject in the same place on the same leg as I did two injections before. So, it would be nice to be able to see back at least two injections so I can see where I did it on that leg the last time.

I have relied on Complete for three years to help me keep my dosing correct and record my symptoms. Complete has been extremely helpful with conversations with my doctor. I wish that it would allow you to have a little more freedom and how you record things. I would like to recordsymptoms maybe that are unrelated, but still need to be discussed with my physician, and I don’t think I have anywhere else really to make these recordings. That would be my only complaint.

Skyrizi/Abbvi really have their stuff together. I’m amazing with 1. How user friendly Complete is and 2. How actually helpful it is!! I used the 24/7 chat feature at 12AM and it was REAL PEOPLE who were extremely kind and patient with me !! You can tell that Abbvi truly cares about their patients. And the product is just as amazing!! This has truly all changed my life, and the amazing app is just another part of the great experience :)
Thank you thank you thank you!!! And thank you to Kerri and Angel the amazing employees who helped me on the chat! I love you Abbvi!!🫶🫶🫶

My entire experience with Abbvie and Skyrizi have been an absolute pleasure both with the courteous manner in which I was treated, the helpfulness of the ambassador and the team that responds to phone calls My ambassador has made it very clear to me that she’s always there for me if have any questions or concerns My ambassadors sat with me while I did my first injection, and I feel totally confident in continuing to do future injections on my own now.

Also, Within one week of my first injection I could see a difference in the plaque on my arms and I could see it physically thinning Each week I noticed more and more healing and it hasn’t even been a month since my first injection. I have not experienced any side effects at all, and I am so grateful to be part of the program and reap the benefits of this treatment.

Sincere regards
Janet Hughes

Complete is amazing and FULL of vital information to equip you with so much resources to better understand all the benefits and give you all the confidence to under what your injecting into your body and what red flags to watch for. Not to mention co-pay assistance, reminders to take your meds and body mapping of where you injected and so much more. Complete and all it resources played a vital role for my decision to choose Humira over its competitors products. Abbvie really cares about you!

Complete is very useful in keeping me updated and reminding me of when to take shot and next location of shot. Some issues with transferring information from old iPhone to new one, in fact, all my symptom data was lost. I still have old I phone but if I go on it to read old symptoms for dates Complete assumes I forgot to take my shot . The new iPhone app is updated. Annoying but it better than the alternate of suffering through a flair up. Thanks

Complete has been helping me to keep track of taking the Humira. It helps with tracking the locations of each shot and the documentation of each dose. I wish it would allow for a more personalized tracking of symptoms. Complete has a feature where you can track your symptoms, but it allows the user only to choose from a narrow range of symptoms. If your symptoms deviate from that you cannot track them. I find that so frustrating that I don’t use Complete for that. I only use it to track the Humira shots

There seems to be all inclusive information available on Complete! And I am unbelievably grateful for my personal nurse ambassador, Rose. She took me through the this app APP step by step so I thoroughly understood how to use it to my advantage so I am successful in my treatment. She has answered all my questions, calmed my nerves, provided information that is supportive, relevant, and done so with kindness, compassion, and true concern for my successful experience and use of Humira. I have never felt so honestly cared for from a healthcare provider of any kind in my life. Previously, I had an unsuccessful experience with another injectable where there was absolutely NO contact or education provided, and I had to seek out information and process on YouTubeI and my personal pharmacist. I now feel empowered by Rose (Rosie) to move at a pace that is comfortable to me in terms of obtaining information as well as performing my self injections. I feel that the addition tips and tricks she educated me about will ultimately help me be a successful patient of HUMIRA. ALL of the WONDERFUL resources provided by the HUMIRA program that have come to my fronts door have been so helpful as well.

Thank you HUMIRA for the this app APP, the education materials, and most of all, for Rose!

Thoughtfully and appreciatively,

Ann