Contact Reasor s Foods Support

More keywords are needed for products, so customers can find items easier and more search results are yielded. It took me more two hours to place an order because I had to find the exact words that Reasor’s uses for the products I needed. Unfortunately, Reasor’s is the only grocery store in the area or I would have switched and completed a grocery order through the Walmart app instead. Their app is much easier to navigate!

When typing a food item in the search bar, it pulls up everything with that word in the title before the actual food… for example, when I type broccoli in the search bar, it pulls up broccoli soup, & a million other things before the actual vegetable broccoli, then I have to scroll all the way back to the top to search for something else.

The app as well as the website doesn’t load more items very well if you take to long ordering. Example: The last 3 days I have tried to shop and do the pick up. First day for bout 15 minutes and then when I tried to go to another section it check out it would just spin and not move so I wasn’t able to check out. Second day: after I got 10 items in my cart I tried to go to another category to pick up a few things and again wouldn’t load. So decided I would forget the rest and just check out. Continued to spin and again never moved forward (after 20 minutes!) for me to be able to check out. Never finished loading so I just went to the store. Third day: from the start categories took a VERY long time to load on screen. By the time I had 7 things in my cart (10 - 15 minutes) I had to reschedule my time for pick up(2 hours later than scheduled) and it would not move forward for more items again. Went to Walmart app got everything ordered within 14 minutes no problem and was done. Love to shop at Reasor’s but love the app convenience so until fixed we will do the Wal-Mart shop and pick up.