Contact Blueair Support

by LyanRocke

Blueair’s devices work great. But this isn’t a review of their devices it’s a review of their app & its functionality.

I clicked “order a new filter” in the app after a year of using the device. The app told me I could “save 10% by signing up for a subscription.” Seems straight forward and I figured I’d need another filter in a year so why not? They asked me to select my filter delivery dates. The first field was auto populated with the soonest possible date. The second field was 1 year later. Sounds good right? No, they charged me $60 and sent out the filter right away. 3 days later they charged me another $60 and sent another filter.

When I called to ask them about this they said, “oh yea, the system added a single filter when you clicked the button in the app to order a new one and when you selected our offer to save with a subscription it doesn’t remove the initial filter. People were complaining to us that when they bought just the subscription they weren’t getting the first filter fast enough.”

So instead you’re offering $10 off but then double charging people in the first week? Seems like way more people would be mad about that! I certainly was / am and will not purchase another Blueair device regardless of how the device itself performs.

by SJLinNYC

This app looks like it should be a five-star experience to match the premium price of the purifier it monitors. It offers a number of metrics and explains how to interpret them. Unfortunately, the app itself is so buggy and unreliable that it’s impossible to tell how valid these data points are. Every time I open the app, after 5-10 seconds my purifier shows as disconnected; the only way to show it as connected is to force quit and relaunch the app. The different data views (day/week/month) are often unresponsive or continue to show the day view regardless of selection. It’s unclear from the longitudinal data If disconnections affect the reliability of the readings over time or if the app continues to plot the most recent available data. This app has a lot of potential, but right now it’s just a glorified remote control that often doesn’t work.

by NobodyUnoe

I have a Blueair Blue Pure 311i Max, and this app has been awful! It doesn’t want to connect with my phone except with it set permanently as a mobile hotspot, even though it’s connected to the wifi! An error keeps making it so I have to unplug the HEPA and plug it back in every time I launch the app, otherwise it says it’s offline, and won’t connect. Got a VPN for your safety? You’re never going to be allowed to use it again. Their customer service isn’t knowledgeable, and is absolutely useless; go with their phone line if you must, but be forewarned, they know less than their FAQs. PS: don’t even try to use their ZenDesk “email” support- they never respond. As far as their “email” support goes, I still have a question about replacement filter types that’s been sitting ignored by them for over 4 months and counting!