Contact Dwelo Support

by Anna Miriam

I have been using dwelo for almost a year at an apartment complex that won’t allow me to opt out of the technology fee. For the first 6 months, I was hugely disappointed to find that dwelo doesn’t offer any kind of automations with their service. I mean, it’s kind of nice to control things from your phone, but if I still have to manually bump the temp on the thermostat from my phone whenever I want it to change, I might as well be just pressing an actual thermostat. I just think the whole point of an app controlled system should be to automate your devices so you don’t have to think about them. Or else it’s not worth the money.

After 6 months, I realized I could try integrating dwelo with third party apps. I spent a month and a half with Alexa and now have been trying Google Home. Both say they are compatible and work seamlessly for about a week - then become dormant. My automations stop working and say that my dwelo devices are ‘unresponsive.’ I am forced to disconnect, reconnect, and start the week-long process again. It’s exhausting.

I’ve reached out to dwelo support multiple times and have gotten unhelpful responses and now haven’t heard from them at all. I wish I could use a different system altogether.

by Mister Shmeeeeeee

If you’re renting a home/apartment from someone and they’re asking you to pay extra for a “technology package” that includes Dwelo, deny it. The app doesn’t work 75% of the time. You’ll find it says there are lights on when they’re aren’t, the door says it’s unlocked when it’s actually locked and it’s awesome when the AC/heater controls don’t work while you’re out of town and you end up paying more on your utilities. This app is trash and has probably costed me upwards of $500 in “(lack of) technology package” fees and utility costs.

I’ve had the app going on two years soon. What worries me for the future is they haven’t cared enough to fix the only functions on their operating system so our information and passwords is most likely also at risk.

To finish, yes I have reached out to support. Their resolution was essentially to unplug it and plug it back in (delete and re-download). I’ve done this a few times, not once has it fixed a thing.

by Jakertakert

Update: It’s worse than I thought. It is absolute trash. Never sign up with them willingly. The app never works, it shows things are on or locked when they’re not. It won’t work sometimes and you get locked out of the house. Very terrible. Very very terrible.

This app is absolute rubbish. It does work fairly consistently, but has some serious flaws. 50% of the time, my lights will show incorrectly as on or off.

Another security issue, is that this terrible app could also be telling me the incorrect position of my deadbolt. I don’t like having a terrible app controlling my safety in more ways than one.

When you adjust the temperature, after a few seconds, the app changes the temperature back to what it was, and does not change the temperature to what you just set it at. It’s infuriating honestly.

Finally, the app lacks seriously regular run of the mill capabilities. It can’t even be programmed to have the thermostat adjust on a schedule. It also can’t schedule the lights. Wouldn’t it be great if the lights turned on when you got home? Other apps could do that, but not this one.